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Hanoi Paon Hotel & Spa

4.0 star property

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Photo gallery for Hanoi Paon Hotel & Spa

Relax by the rooftop pool with unobstructed city views.
Comfortable room with a neatly made bed, wardrobe, and table with a lamp.
Relax in a serene space with wicker furniture, a vase of fresh flowers, and a view of the outdoors.
Welcome to PAON, where a beautifully designed reception area sets the tone for a stylish stay.
Enjoy panoramic city views from this rooftop terrace with a glass railing, featuring wicker furniture and lush greenery.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Gym

Explore the area

Map
27 Hang Thung, Hoan Kiem, Hanoi
  • Hoan Kiem Lake
    ‪2 min walk‬
  • Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Hanoi Old Town Night Market
    ‪5 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Double or Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Double or Twin Room, Balcony

1 bedroom, minibar, in-room safe, desk

Executive Double or Twin Room, Balcony

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Large Single Bed

View all photos for Junior Suite, 1 Bedroom, City View (with Bathtub)

Junior Suite, 1 Bedroom, City View (with Bathtub) | 1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 Bedroom, City View (with Bathtub)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Paon Suite

Paon Suite | 1 bedroom, minibar, in-room safe, desk

Paon Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, No Windows

Family Room, No Windows | 1 bedroom, minibar, in-room safe, desk

Family Room, No Windows

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

View all photos for Business Double Room

Business Double Room | 1 bedroom, minibar, in-room safe, desk

Business Double Room

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | 1 bedroom, minibar, in-room safe, desk

Superior Double or Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room (With Window)

1 bedroom, minibar, in-room safe, desk

Family Room (With Window)

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

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About this property

Hanoi Paon Hotel & Spa

Hotel with a full-service spa, a short walk to Hoan Kiem Lake
This hotel features a full-service spa, an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a poolside bar and a rooftop terrace are on-site.
Hanoi Paon Hotel & Spa offers 51 air-conditioned accommodations with minibars and a safe. 39-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Jasmin Spa. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hanoi Paon Hotel & Spa. During your stay, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a full-service spa and an outdoor pool are available.
  • Free Wi-Fi (speed: 50+ Mbps) and wired Internet
  • Drinking and dining options include a restaurant, a swim-up bar and a poolside bar
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, body wraps or body treatments at Jasmin Spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, bicycles to rent and scooters/mopeds to rent
  • Just a 3-minute walk from Hoan Kiem Lake and 6 minutes on foot from Hanoi Old Town Night Market
  • Airport shuttle service available for a fee
Hanoi Paon Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the pool bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There's an onsite 24-hour business centre. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Hanoi Paon Hotel & Spa. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. A complete renovation of Hanoi Paon Hotel & Spa was completed in January 2022.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 9:30 AM.
Hanoi Paon Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (VND 300,000 per night)

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: VND 230,000 for adults and VND 115,000 for children
  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Scooter/moped rentals
  • Shopping centre
  • TV in common areas

Family friendly

  • Fenced pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 1 building
  • 11 floors
  • Built in 2018
  • Designated smoking areas (fines apply)
  • Renovated entire property - January 2022
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hanoi Paon Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 470000 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately VND 230000 for adults and from VND 115000 for children
  • Airport shuttle fee: VND 380000 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: VND 300000 per night
  • Rollaway bed fee: VND 470000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hanoi Paon Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 9 PM
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Hanoi Paon Hotel & Spa.

Property is also known as

Sunline Paon Hotel Hanoi
Sunline Paon Hanoi
Sunline Paon
Sunline Paon Hotel
Hanoi Paon Hotel Spa
Hanoi Paon Hotel & Spa Hotel
Hanoi Paon Hotel & Spa Hanoi
Hanoi Paon Hotel & Spa Hotel Hanoi

Hanoi Paon Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 36 out of 53 reviews
Rating 8 - Good. 13 out of 53 reviews
Rating 6 - Okay. 0 out of 53 reviews
Rating 4 - Poor. 3 out of 53 reviews
Rating 2 - Terrible. 1 out of 53 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Stayed 2 nights in Apr 2025

10/10 Excellent

Tania Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 6 nights in Apr 2025

10/10 Excellent

Van Anh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

jeff

The staff is amazing snd the location is top notch.
Stayed 2 nights in Apr 2025

4/10 Poor

Rachael

Travelled with partner
Liked: Staff & service, amenities
The bed and pillows were extremely uncomfortable. The AC also didn’t work well, our room was brutally hot. It was colder in the hallway. We also didn’t have a window we could open because there is a sign saying don’t open it. The noise was also brutal. You could hear everything from everywhere and construction started at 630AM. Between the uncomfortable bed, the heat and all the noise I didn’t get any sleep. The staff was awesome though and that was the only saving grace to this place.
Stayed 2 nights in Apr 2025

10/10 Excellent

Joyce Chi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad we found Hanoi Paon Hotel & Spa. The price is great & the staff go above and beyond with their excellent service. Since we were new to Vietnam, we chose to book a ride from and back to the airport through the hotel, and Ellen at the front desk made sure that we could find the driver when we landed at the airport through Expedia message and WhatsApp. Alice helped our group book a fantastic day trip to Ha Long Bay. Kelvin also made us feel so welcome & helped make everything so smooth for our coming and going from the hotel. The room was very clean & comfortable. There was a little mold on the ceiling in the room & bathroom, but that’s probably unavoidable with the intense humidity in Hanoi/Vietnam. The included breakfast upstairs is good and simple. You can make your own Banh Mi with the ingredients provided, or you can go to the omelette station, or choose whatever else you want from their buffet line. You can also ask the staff for Pho. Peter made sure we had all that we needed during breakfast. We will definitely stay here again next time we’re in Hanoi. The location is perfect in the Old Quarter - close to everything, but far enough from the party streets so it’s quiet enough for sleep/resting. Their Jasmine Spa is AMAZING! We were so relaxed after our couples massage. We felt very taken cared of and had a fantastic stay in Hanoi thanks to the staff at Hanoi Paon Hotel & Spa. Thank you so much!!
Stayed 4 nights in Mar 2025

8/10 Good

Vasilios

Stayed 3 nights in Mar 2025

10/10 Excellent

JOHNY, WEST JORDAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staffs, convenient location, great breakfast options - I would recommend and would stay here again in the future.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Lovely hotel and great location
Stayed 1 night in Feb 2025

8/10 Good

Kristopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the best possible area. Staff was very friendly. The room was fresh, clean and bright. Our room Had a separate seating area and a small balcony which was nice to have, but note that not all rooms have this. We specifically rented a room that did. We had a kitchenette as well that we didn’t use but nice to have the option.
Stayed 4 nights in Feb 2025

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at the Hanoi Paon

Staff very friendly and helpful, hotel services immaculate, will stay again
Stayed 4 nights in Jan 2025

10/10 Excellent

James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the bed was lumpy and uncomfortable, EVERYTHING else about Hanoi Paon was excellent. Our paramount praise goes to the hotel staff from front desk to bell staff. Bell staff ALWAYS were right there to open doors and assist me with my weak hip that makes climbing steps difficult. Bravo to these attentive guys. Our tip paled in comparison to their hard work!
Stayed 7 nights in Jan 2025

8/10 Good

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel lobby. Room was ok, a little lackluster for paying extra.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Kelvin was a stand out star for his customer servive. So polite!
Stayed 3 nights in Dec 2024

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing location perfect to walk to any place you wanted or transport in abundance outside the door.
Stayed 8 nights in Dec 2024

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommend - Good location

It was a great location. In the old distract, close to the lake and French quarter. My room was on the 5th floor and I didn't hear any traffic at night. Lovely breakfast. Reception (Leo) and bell boy (Kelvin and another guy) all so friendly and welcoming. Would definitely recommend.
Stayed 2 nights in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly hotel in the Old Quarter, my room was super clean and comfortable and the breakfast was fantastic with views across the city from the restaurant on the roof. Had a great Vietnamese massage in the hotel spa which I would totally recommend. All of the staff went out of their way to make the stay as good as possible. Special thanks to Kelvin the bell hop for always being welcoming and helpful. Top hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City break in hanoi.. nice hotel in old quater.. Staff fruendly and very nice room
Stayed 3 nights in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very well located. Staff super friendly. We are staying at this hotel three times over a two week period. They stored our luggage for our trips out to Sapa and Halong Bay. Rooms are lovely
Stayed 3 nights in Jun 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Very kind. Good value. Pool is a life saver when it is hot. Breakfast was great and worth the extra money for the convenience of having it as an option.
Stayed 3 nights in Apr 2024

4/10 Poor

Willie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures on the website make this property look nice but you can tell immediately upon arrival that the property is not very clean. Check-in was great and the staff was helpful but our room smelled bad as if people had smoked in the room previously and also the walls were dirty, water-damaged, and had mold on it. The floors were worn and also not very clean. We left the hotel shortly after check-in and went to a different hotel in the Old Quarter for less money but much nicer.
Stayed 1 night in Mar 2024

8/10 Good

Siu Ping Phyl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly and helpful. Bell boy is extremely hard working and helpful too. No adverse comments
Stayed 3 nights in Mar 2025

8/10 Good

Uwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Phillip Christian Kjær

Stayed 3 nights in Feb 2025