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Sunset Westlake Hanoi Hotel

3.5 star property

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Photo gallery for Sunset Westlake Hanoi Hotel

Premium Room | Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Premium Room | Minibar, in-room safe, desk, blackout curtains
Suite | Minibar, in-room safe, desk, blackout curtains
Breakfast, lunch and dinner served

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
491-493 Lac Long Quan Str., Tay Ho, Hanoi
  • Place, West Lake
    ‪1 min walk‬
  • Place, Lotte Mall Tay Ho
    ‪3 min drive‬
  • Place, Ho Tay Water Park
    ‪6 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Minibar, in-room safe, desk, blackout curtains

Classic Double Room

  • City view
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Room

Minibar, in-room safe, desk, blackout curtains

Premium Room

  • Lake view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Suite

Suite | Minibar, in-room safe, desk, blackout curtains

Suite

  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Connecting Rooms

Minibar, in-room safe, desk, blackout curtains

Connecting Rooms

  • City view
  • 55 sq m
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Classic Twin Room

Classic Twin Room | Minibar, in-room safe, desk, blackout curtains

Classic Twin Room

  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

Classic Queen Room

  • Sleeps 2
  • Free Wi-Fi

Classic Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Twin Suite With Lake View

Minibar, in-room safe, desk, blackout curtains

Twin Suite With Lake View

  • Sleeps 2
  • Free Wi-Fi

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  • Washing machine
  • Dryer
4.3 out of 5, Excellent, 255 reviews
The price is €37
includes taxes & fees
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About this property

Sunset Westlake Hanoi Hotel

A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, valet parking and spa services.
Sunset Westlake Hanoi Hotel offers 59 air-conditioned accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Sunset Westlake Hanoi Hotel, you're just a quick walk from West Lake. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from West Lake and 8 minutes by car from Hoan Kiem Lake
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, meeting rooms, and limo/town car service.

Public spaces have free WiFi. Spa services, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Sunset Westlake Hanoi Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

On-site venue – This restaurant specialises in Vietnamese cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (VND 80,000 per night)
  • Limited on-site self and valet parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • Lift

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sunset Westlake Hanoi Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 300000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Valet parking fee: VND 80000 per night
  • Rollaway bed fee: VND 300000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Sunset Westlake Hanoi Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Sunset Westlake Hanoi

Sunset Westlake Hanoi Hotel

Sunset Westlake Hotel

Sunset Westlake

Sunset Westlake Hanoi

Sunset Westlake Hanoi Hotel Hotel

Sunset Westlake Hanoi Hotel Hanoi

Sunset Westlake Hanoi Hotel Hotel Hanoi

Sunset Westlake Hanoi Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 93 reviews
Rating 8 - Good. 36 out of 93 reviews
Rating 6 - Okay. 18 out of 93 reviews
Rating 4 - Poor. 7 out of 93 reviews
Rating 2 - Terrible. 4 out of 93 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Breighton

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed it I would have preferred a shower in my room instead of a tub but overall very happy with the choice to stay here.
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay . Thankful for the manager who spoke English and was able to assist me throughout my stay. Housekeeping staff and the bar and kitchen staff were amazing. I will definitely stay there again.
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Greg

Liked: Cleanliness, amenities
Great staff. Great breakfast. No eggs which is to be expected. View from breakfast was incredible Staff frt office young man was extremely polite and helpful and spoke very good English.
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Subhash

Disliked: Amenities, property conditions & facilities
Great view from the corner room.
Stayed 5 nights in Jan 2023
Verified

6/10 Okay

christopher

Average Budget Hotel

It was an average budget hotel next to west lake.
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

Jannine

A generous warm and treasured experience.

Our stay was so lovely. We were given a room on a high floor after the first night so we could see Tay Ho lake. Our room was spacious with two beds, cleaned and restocked daily. Breakfast was on the 11th floor with exquisite outdoor seats and views. Options were varied with pho, fruit, eggs, salads, meats, rice, juices, tea and coffee. The staff were very responsive and dealt with any requests quickly. Staff gave us constant care and attention and seemed to enjoy their jobs and the hotel they were part of. It is not always the case to see this. We would return any opportunity.
Stayed 1 night in Nov 2024
Verified

8/10 Good

TOMOHISA

Liked: Cleanliness, staff & service
知名度が低くGoogle マップを見せてもその通りタクシーは行かない。1本道でも曲がろうとする。タクシーの問題とも言える。ホテルの前のテラスにはファンで涼しく過ごせ快適でした。きゅうに宿泊が必要になり夜中1時にネットで予約できたのはありがたかった。
Stayed 1 night in Jun 2022
Verified

8/10 Good

M

Liked: Staff & service
少しだけゴミが落ちてましたが、大体掃除されていました。 湖がほとんど見えない部屋で、バイクのクラクション、犬、鶏の鳴き声がよく聞こえました。
Stayed 3 nights in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Very good view of west lake .
Stayed 2 nights in Jul 2019
Verified

8/10 Good

博一

Liked: Cleanliness, staff & service, room comfort

ビジネスで滞在

ホテル従業員は親切でした。 クーラーの温度調節が日によってバラバラだったのが残念です。
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장으로 밤에 잠만 자고 나왔지만 가격대비 아주 만족스러운 호텔이었습니다.
Stayed 2 nights in May 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again.
Stayed 5 nights in May 2019
Verified

10/10 Excellent

KUMTAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view Nice service No problem to talk in English
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
シャワーからお湯が出なかった
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Ｎ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

湖に近いホテル

旧市街までは郷里があるが周辺には市場もありコンビニもある良いホテルです。 朝食のメニューが時間が遅いと無くなってしまうので早く行った方が良い。 インターネットがつがならない時がある。 価格相当と思う。
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff who went out of their way to assist and make my stay as easy as possible
Stayed 2 nights in May 2018
Verified

10/10 Excellent

Lanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist are very friendly & accommodating. We had a bad experienced on the 1st day because of a rude taxi driver but they help us report it & they also help us booked for transport so that we will never experienced it again. They also help us in booking our city tour even that it was a last minute decision
Stayed 2 nights in May 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

warm staff

Their staffs are very nice and warmly welcome us with smiles. Also we could see a beautiful lake view in front of hotel. See you next time!!
Stayed 1 night in Apr 2018
Verified

8/10 Good

Marci

Liked: Cleanliness, staff & service, room comfort

Hotel on busy street

While in your room all you hear in horns honking.The hotel is on a very busy street so it's noisy. Hotel staff were very nice. I got hurt the first day in front of hotel and had to have a wheelchair so they would unlock the back entrance to let us come and go from there. The pictures are the view from the room. Internet sucked..
Stayed 11 nights in Mar 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

Nice staff, great view

We had troubles getting to Cat Ba Island because of our flight time we missed the last ferry to the island that day. But the hotel understood our concern and then upgraded our room at no cost for our trouble. Even though they had nothing to do with our travel arrangements to the island. Upon arrival we met the manager who upgraded us and he was just as kind as his email. The room had instant hot water which was nice and free breakfast was good. They were doing some construction on our hotel and the hotel next door so the noise was not ideal. But it was nothing ear plugs could not fix. It was very nice to have a view of the water from our balcony.
Stayed 1 night in Apr 2018
Verified

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended in Hanoi West Lake area

Very nice room with lake view. Swift check in. Top staff.
Verified

4/10 Poor

long ly

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad facility

We were given a room with a window facing a wall and showe did not work
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice view of lake

Very good staff. Good food at restaurant. Love the balcony on the restaurant floor, looking out to lake while enjoying meals.
Stayed 4 nights in Nov 2017
Verified

6/10 Okay

Ann

Liked: Staff & service

A convenient location for me!

The location was close by my friend's house. Even though not in a tourist area taxis are cheap to go anywhere.I loved the views from rooms facing the lake and also from the 11th floor restaurant. I was happy to be upgraded to a lake view room after we experienced air conditioning problems in our first room. I was impressed by the friendly, courteous staff.
Stayed 4 nights in Jul 2017
Verified

8/10 Good

WOOHYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

하노이 서호 옆에 위치한 가격 대비 좋은 호텔

방이 크고 편안했고 서호가 보이는 방으로 잡아주셔서 풍경이 좋았습니다. 호텔 바로 옆에 도로가 있어서 경적 소리가 조금 시끄럽게 느껴질 때도 있지만 밤 10시 이후로는 조용하네요.