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Metropole Urban Hotel

4.0 star property

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Photo gallery for Metropole Urban Hotel

Deluxe Room with Balcony and City View | View from room
Junior Suite with Outdoor Jetted Tub and Side Sea View | Minibar, in-room safe, individually decorated, individually furnished
Lobby sitting area
Front of property
Junior Suite with Outdoor Jetted Tub and Side Sea View | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
Agia Aikaterini Square, Heraklion, 71201
  • Place, Heraklion Loggia
    ‪3 min walk‬
  • Place, Historical Museum of Crete
    ‪5 min walk‬
  • Place, Heraklion Archaeological Museum
    ‪7 min walk‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪8 min drive‬

Room options

View all photos for Deluxe Room with Balcony and City View

Deluxe Room with Balcony and City View | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room with Balcony and City View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room with City View

View from room

Standard Room with City View

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Connecting Rooms with Balcony and City View

Superior Connecting Rooms with Balcony and City View | Minibar, in-room safe, individually decorated, individually furnished

Superior Connecting Rooms with Balcony and City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 34 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite with Outdoor Jetted Tub and Side Sea View

Junior Suite with Outdoor Jetted Tub and Side Sea View | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite with Outdoor Jetted Tub and Side Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Economy Room

Economy Room | Minibar, in-room safe, individually decorated, individually furnished

Economy Room

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room with Balcony and City View

Superior Room with Balcony and City View | Minibar, in-room safe, individually decorated, individually furnished

Superior Room with Balcony and City View

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room, City View

Triple Room, City View | Minibar, in-room safe, individually decorated, individually furnished

Triple Room, City View

  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

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  • Air-conditioning
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4.7 out of 5, Exceptional, 345 reviews
The price is €138
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About this property

Metropole Urban Hotel

A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a meeting room.
Metropole Urban Hotel offers 24 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Heraklion hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Metropole Urban Hotel. During your stay, you're just a quick walk from Heraklion Archaeological Museum. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Morosini Fountain and 5 minutes on foot from Heraklion Loggia
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Metropole Urban Hotel also features tour/ticket assistance, coffee/tea in common area, and complimentary newspapers in the lobby.

This 4-star Heraklion hotel is smoke free.

Metropole Urban Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Lift
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 15 per day (656 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 1101454
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Metropole Heraklion
Metropole Heraklion
Hotel Hotel Metropole Heraklion
Heraklion Hotel Metropole Hotel
Metropole
Hotel Hotel Metropole
Hotel Metropole
Metropole Urban Hotel Hotel
Metropole Urban Hotel Heraklion
Metropole Urban Hotel Hotel Heraklion

Metropole Urban Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 202 out of 291 reviews
Rating 8 - Good. 63 out of 291 reviews
Rating 6 - Okay. 19 out of 291 reviews
Rating 4 - Poor. 5 out of 291 reviews
Rating 2 - Terrible. 2 out of 291 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rosie

Liked: Cleanliness, amenities, property conditions & facilities
This was such a lovely stay! Walking distance from many great bakeries and restaurants, and the desk people were so helpful with everything! Amazing time.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Penny

Liked: Cleanliness, property conditions & facilities
Nice hotel
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely and the area and location close to everything was very convenient
Stayed 1 night in Oct 2025
Verified

8/10 Good

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
great location to walk to shopping, restaurants.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly hotel.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Janice

Liked: Cleanliness, property conditions & facilities
Very comfortable bed and room and great shower with amenities. Very clean and a very nice and friendly reception.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Eleftherios

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice. Breakfast is not great.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great staff. Great stay.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Amazing view Very good breakfast Friendly staff
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Good well equipped rooms and well positioned. Great sizeable breakfast aswell.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Silvia

The hotel is very well located. The room was very comfortable, but the best part was the friendly and helpful staff.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was excellent the hotel was private the staff were attentive the adjacent hacienda restaurant was fabulous particularly for breakfast on the square there wee no negatives a great holiday elizabeth
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, comfortable, the staff were helpful and friendly, great location, near restaurants and shopping areas.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Aristotle

Liked: Cleanliness, staff & service, property conditions & facilities
Great locale, clean efficient rooms
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. You hear the church bells which add to the charm. The rooms are soundproof when you shut the balcony doors. Also great location to walk around the city center.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Jock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome trip to Greece

Beautiful little hotel in the middle of the city. Wonderful accommodations and unbelievable staff. Excellent restaurants within walking and we will return soon.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

Clean and comfortable hotel
Stayed 2 nights in Oct 2023
Verified

8/10 Good

MIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband loved the balcony with the beautiful church view. The room we stayed at a little small for me especially in the bathroom area.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Nice hotel in a fun great location. Water pressure and temp were amazing. Comfy bed, much better than the Airbnbs we have been staying at. Staff were super nice and helpful and we appreciated being able to leave our bags at the front after check out so we could explore. Thank you!
Stayed 1 night in Sep 2025
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Daniel van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing - couldn’t do enough for us and went well beyond what we expected. Such a wonderful few days there that we will never forget.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

lina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in a great hotel. Excellent location
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay. Will Return

Beautiful rooms and warm, welcoming attending service. Great area and very well situated in the centre of town
Stayed 2 nights in Jan 2025