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Phāea Cretan Malia, a Member of Design Hotels

5.0 star property

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Private beach, sun-loungers, beach umbrellas, beach towels
Bungalow (Beach Front) | View from room
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service

Explore the area

View in a map
Cretan Malia Park, Hersonissos, Crete, 700 07
  • Palace of Malia
    ‪1 min walk‬
  • Malia Beach
    ‪1 min drive‬
  • Stalis Beach
    ‪5 min drive‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪32 min drive‬

Room options

View all photos for Bungalow (Side Sea View)

Bungalow (Side Sea View) | Minibar, in-room safe, individually decorated, desk

Bungalow (Side Sea View)

8.8 out of 10
Excellent
(3 reviews)
  • Sea view
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Double Room

Minibar, in-room safe, individually decorated, desk

Double Room

  • Sleeps 2
  • 2 Single Beds and 1 King Bed

View all photos for Bungalow, Pool View

Bungalow, Pool View | Minibar, in-room safe, individually decorated, desk

Bungalow, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Single Beds and 1 King Bed

View all photos for Bungalow (Beach Front)

Bungalow (Beach Front) | Minibar, in-room safe, individually decorated, desk

Bungalow (Beach Front)

7.0 out of 10
Good
(2 reviews)
  • Sea view
  • Sleeps 3
  • 2 Single Beds and 1 King Bed

View all photos for Junior Suite (Sea Front)

Junior Suite (Sea Front) | Minibar, in-room safe, individually decorated, desk

Junior Suite (Sea Front)

8.0 out of 10
Very good
(4 reviews)
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Minibar, in-room safe, individually decorated, desk

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed, 1 Double Sofa Bed and 2 Single Beds

View all photos for Deluxe Bungalow (Family)

Deluxe Bungalow (Family) | Minibar, in-room safe, individually decorated, desk

Deluxe Bungalow (Family)

  • Sleeps 5
  • 1 King Bed, 2 Single Beds, 1 Single Bunk Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Bungalow, Garden View

Minibar, in-room safe, individually decorated, desk

Bungalow, Garden View

7.0 out of 10
Good
(7 reviews)
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Bungalow (Pool Front)

Bungalow (Pool Front) | Minibar, in-room safe, individually decorated, desk

Bungalow (Pool Front)

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 3
  • 2 Single Beds and 1 King Bed

View all photos for Signature Room

Minibar, in-room safe, individually decorated, desk

Signature Room

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Signature Bungalow (Garden)

Minibar, in-room safe, individually decorated, desk

Signature Bungalow (Garden)

  • Sleeps 3
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Deluxe Suite

Minibar, in-room safe, individually decorated, desk

Deluxe Suite

  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Phāea Cretan Malia, a Member of Design Hotels

Luxury hotel on the beach, with 3 outdoor pools
Catch some rays on Phāea Cretan Malia, a Member of Design Hotels's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Phāea Cretan Malia, a Member of Design Hotels offers 204 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. This individually decorated accommodation has separate sitting areas. Smart televisions come with satellite channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

A private beach and 2 outdoor tennis courts are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Cute Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Phāea Cretan Malia, a Member of Design Hotels. During your stay, you're just a quick walk from Palace of Malia. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Mediterranean cuisine at Mediterraneo, one of the property's 3 restaurants and 2 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Treat yourself to massages, body treatments or body wraps at The Cute Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a 24-hour gym
  • Steps from Palace of Malia and 5 minutes by car from Malia Beach
Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Phāea Cretan Malia, a Member of Design Hotels, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Hersonissos hotel.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM.
Mediterraneo – This buffet restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner.
Almyra – This poolside restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Mouries Restaurant – This restaurant specialises in Greek cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Melissi – On-site cocktail bar. Open daily.
The Beach Shack – On-site tapas bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Almyra
  • Mediterraneo
  • Melissi
  • Mouries Restaurant
  • The Beach Shack

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Library
  • Pilates classes
  • Playground
  • Shopping
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • No lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 13 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Individual decor
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book a half board inclusive rate plan receive breakfast and dinner at the property's buffet restaurant.
Please note: Guestroom photos are representative of rooms offered and may differ from the actual room received.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 1039K014A2512000
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cretan Hotel Malia Park
Cretan Malia Park
Cretan Malia Park Hotel
Cretan Malia Park Hotel Malia
Cretan Hotel Malia
Cretan Malia Park Crete
Cretan Malia Park
Cretan Malia Park a Member of Design Hotels
Phāea Cretan Malia, a Member of Design Hotels Hotel
Phāea Cretan Malia, a Member of Design Hotels Hersonissos
Phāea Cretan Malia, a Member of Design Hotels Hotel Hersonissos

Phāea Cretan Malia, a Member of Design Hotels Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 224 out of 349 reviews
Rating 8 - Good. 90 out of 349 reviews
Rating 6 - Okay. 26 out of 349 reviews
Rating 4 - Poor. 4 out of 349 reviews
Rating 2 - Terrible. 5 out of 349 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was exceptional – the room, food, service, staff, facilities, and location. We would definitely recommend the hotel and would stay there again without hesitation.
Stayed 6 nights in May 2025

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside for us was the huge number of families there with babies.
Stayed 6 nights in May 2025

8/10 Good

Elin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

8/10 Good

Omar

Stayed 7 nights in Apr 2025

8/10 Good

Catherine

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a lovely holiday here. The kids club was brilliant, the restaurants were excellent quality food in all the restaurants. Other guests we met on holiday who were half board and eating in the dinner buffet each night loved it. Kids were welcome in the buffet with a kids section that is a bit like school dinners to choose from. The breakfast buffet was brilliant and the hotel’s programme of events and activities are great for families. My two negatives was that the restaurants outside of the buffet, were inflexible for children, which overall made me feel that the hotel would rather you were eating in the buffet restaurant if you are there with kids.. which isn’t for us. We booked bed and breakfast because we enjoy the freedom for our other meals to be in or out of the hotel and restaurant experiences as a family are something we enjoy on holiday. We had some great meals in nearby restaurants that were very welcoming for kids too so if you’re the same, and don’t enjoy hotel buffet dinners, then there’s places to go outside of the resort. And then my only other disappointment was the towels were threadbare and our room wasn’t as clean as I would’ve expected. Overall a 4 star experience. Not the touches you would expect for 5 star. Crete was amazing as ever.
Stayed 7 nights in Oct 2024

8/10 Good

Kayvan, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Michael

Stayed 10 nights in Oct 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, main pool quite busy but the private beach was amazing with great beach bar and chilled music. We avoided the buffet and had incredible food at both the Cretan restaurant for breakfast and dinner and the Italian for dinner. Charming staff, just needs a minor rethink in bathroom as shower was narrow due to placement of soap holder. Overall a fantastic experience and would highly recommend and return
Stayed 4 nights in Oct 2024

10/10 Excellent

Joao Paulo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great family atmosphere with the most down to earth staff. Would highly recommend, what a unique and wonderful experience!
Stayed 7 nights in Oct 2024

6/10 Okay

Mohammed

Travelled with family
Liked: Cleanliness
Stayed 5 nights in Sep 2024

10/10 Excellent

ATHANASIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and lovely staff throughout. Would stay again.
Stayed 2 nights in Sep 2024

6/10 Okay

Seamus

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is stunning, absolutely beautiful and the staff was very nice and friendly. Very good resort for families so would recommend if you want to have a relaxing week with your little ones, would suggest for up to 3 years old as they have more activities for the little ones. In terms of food I was expecting a bit more for the price and with the half board only one restaurant is included (excluding drinks) so it’s best to get the all inclusive, feel booking through Expedia wasn’t very clear and there was a confusion on what was included and what not. Drinks were amazing especially cocktails and the wine was very nice. Beach was a bit disappointed as i was expecting more as it was rocky and small. Informations were a bit unclear sometimes but overall was a nice relaxing holiday with our little baby.
Stayed 6 nights in Sep 2024

8/10 Good

Shalini

Stayed 5 nights in Jul 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

yara, london

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the service was great. Hotel was amazing the room was exactly the one I booked. Food was great in the restaurants but the prices are ridiculous.. I mean is this a Michelin star chicken wrap or what!? Either way it was great. The only thing that’s really annoying is that the hotel clearly says you cannot leave your swim towels on the beds to “claim” them. However people did this every morning. By 9am the poolside beds are taken … even though you can’t see anyone there, they all have towels on them. I guess people wake up and leave their towels and bags to claim the spot and then they go for breakfast. Hotel staff does nothing about this. In addition the riverside pool, ALL the beds by that pool are reserved for people that are staying in the bigger properties. Now this is really unfair. This means we cannot lay on those beds as someone can come at anytime and claim it.. so really how can I use any pool?? If this is the case the main pool should be reserved for people staying on that side of the hotel. But no, people have the riverside pool beds reserved but they also come to the main pool and take the beds… honestly it’s really annoying. We paid just as much but it seems that families have priority here. Upon leaving the service was very disappointing. There was staff I did not recognise but she seemed mad that I needed a transfer to the airport and no one said bye or the usual things hotel staff says during checkout. Her attitude was off.
Stayed 6 nights in Aug 2024

8/10 Good

Shalini

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
For part of days, AC was not functioning properly. Issue with check-in.
Stayed 2 nights in Aug 2024

8/10 Good

Shalini

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We had reserved 3 ocean view rooms. There was a mix up in our reservation. They put one of us in different room than what we paid for ocean view room although for one day only. They gave us dining voucher if we ate at the property but would not refund. Our room had AC issues. They did come to room to fix issues at 2 different times but still AC was not functioning.
Stayed 7 nights in Jul 2024

10/10 Excellent

Darius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and fantastic service.
Stayed 4 nights in Aug 2024

2/10 Terrible

Valeria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rocky Beach with broken umbrellas and dirty loungers, tiny gym with broken equipment (you have to book timeslots to secure a space) only limited timeslots available for restaurant reservation. Claustrophobic layout (with beautiful design elements. Food was good and staff friendly but we had to leave early because we found it impossible to relax and the place to crowded. Not your typical design hotel.
Stayed 6 nights in May 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Britt Lise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my boyfriend loved this hotel. We got a really lovely welcome with a refreshing drink by really helpful staff. The hotel has everything you need and the restaurants are all wonderful. There are enough sunbeds at the beach and the hotel is really serene.
Stayed 4 nights in Jun 2024

6/10 Okay

Ravinder

Liked: Staff & service
Stayed 2 nights in Jun 2024

6/10 Okay

Ravinder

Travelled with family and small children
The hotel is lovely. The staff are very friendly but also unhelpful. Concierge recommendations was not very good and very inconsiderate, considering travelling with a nine month old baby. The rooms with a garden has severe bold patches full of mud. Was asked to move room 3 times. We did extend our stay but made to move rooms each time. Beds are like sponge too soft causing back ache. The Signator rooms are much better. Charges £50 for couple hours late check out. Massive positive is the pool is heated.
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very family friendly, comfortable hotel

Lovely resort, incredibly family friendly. Kids club is great if child is over 3 years old. Very relaxing stay, only downside is beach is quite rocky compared to others visited in Crete, but you can always use the pool.
Stayed 5 nights in May 2024