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Castle Hilo Hawaiian Hotel

3.5 star property

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Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Lanai
Aerial view
Sports facility
Suite, 1 Bedroom, Ocean View | Living area | 32-inch flat-screen TV with cable channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk
  • Pool

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪7 min walk‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Port of Hilo
    ‪6 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, Garden View

Room, Garden View | Desk, laptop workspace, iron/ironing board, rollaway beds

Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 Bedroom, Garden View

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | Desk, laptop workspace, iron/ironing board, rollaway beds

Junior Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

View from room

Premium Room, Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Lanai

Room, Oceanfront

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View | Desk, laptop workspace, iron/ironing board, rollaway beds

Superior Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Castle Hilo Hawaiian Hotel

Bayside hotel with fitness centre and 24-hour front desk
This hotel features an outdoor pool, a restaurant and a fitness centre. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe and a business centre. Housekeeping is available on request.
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Castle Hilo Hawaiian Hotel's great location. During your stay, you're just a quick walk from Hamakua Heritage Corridor. Enjoy features like free self-parking, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the size of the guestrooms and the location
  • Steps from Hamakua Heritage Corridor and Naniloa Country Club
Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Castle Hilo Hawaiian Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

WSW The Steakhouse – This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge – This café only serves light fare. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 584 out of 1259 reviews
Rating 8 - Good. 381 out of 1259 reviews
Rating 6 - Okay. 176 out of 1259 reviews
Rating 4 - Poor. 67 out of 1259 reviews
Rating 2 - Terrible. 51 out of 1259 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

JAVED

Stayed 2 nights in Jan 2025

8/10 Good

Valarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breakfast in Bed

Loved the continental breakfast included with the room. FYI go early as choices go quickly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jerry, Apple Valley

Stayed 1 night in Feb 2025

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice views, nice area
Stayed 3 nights in Feb 2025

10/10 Excellent

Michio

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the view from my room (Hilo Bay). I liked the price
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the Japanese garden next door.
Stayed 2 nights in Feb 2025

10/10 Excellent

Russ

Stayed 1 night in Feb 2025

10/10 Excellent

HYEONWU

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location on the water next to coconut island.
Stayed 2 nights in Feb 2025

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Pramod Raja

Travelled with partner
Better than Hilton nextdoor
Stayed 3 nights in Jan 2025

8/10 Good

Donald

Stayed 2 nights in Feb 2025

4/10 Poor

sayandro

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Nikola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet place with a great view
Stayed 1 night in Jan 2025

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Debleena

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the Hilo Hawaiian Hotel. It’s an older hotel that’s being taken care of and has that old Hawaiian charm. The restaurant was excellent. Never had the continental breakfast, we always ate in the restaurant. Didn’t look like much though. Stay on the 4th floor and up on the coconut island side.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, and a big plus being close to a park where my little one enjoyed himself. Also close to all the places we visited. Staff was kind and helpful.
Stayed 4 nights in Jan 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Good friendly staff and very helpful.
Stayed 4 nights in Jan 2025

8/10 Good

DUANE

Stayed 1 night in Feb 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Daisy

Disliked: Cleanliness
Stayed 4 nights in Jan 2025

10/10 Excellent

PL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Big clean room and bath. Comfy bed.
Stayed 1 night in Jan 2025

10/10 Excellent

Katarzyna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Maureen

Travelled with family
Liked: Staff & service
Disliked: Amenities
The view doesn't get any better with the oceanfront rooms. However please note, those rooms are not the ones renovated yet, and are outdated. The ones facing the banyan trees are the ones that have been renovated, as of 02/2025. Service is friendly and fast, the free breakfast is very tiny if you are looking for a good breakfast look elsewhere for that. The area around the hotel is nice with coconut island and the Japanese gardens.
Stayed 2 nights in Jan 2025