Hyatt Regency Waikiki Beach Resort & Spa

4.0 star property

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Photo gallery for Hyatt Regency Waikiki Beach Resort & Spa

Fountain
Creator video - submitted by Caligirlwholoves2travel
Couples treatment room(s), sauna, body treatments, aromatherapy
On the beach, beach towels
Fountain

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
2424 Kalakaua Ave, Honolulu, HI, 96815
  • Place, Waikiki Beach
    ‪1 min walk‬
  • Place, International Market Place
    ‪3 min walk‬
  • Place, Kuhio Beach
    ‪3 min walk‬
  • Airport, Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪17 min drive‬

Room options

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(130 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, City View (Waikiki)

8.8 out of 10
Excellent
(166 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Oceanfront

8.6 out of 10
Excellent
(41 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Penthouse (Suite)

8.0 out of 10
Very good
(3 reviews)
  • 133 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub

9.2 out of 10
Wonderful
(51 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub

8.6 out of 10
Excellent
(19 reviews)
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Accessible (with Roll-in Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(84 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds (Waikiki View)

8.6 out of 10
Excellent
(260 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Ocean View (High Floor)

8.8 out of 10
Excellent
(53 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Ocean View (High Floor)

8.6 out of 10
Excellent
(106 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, City View (High Floor, Waikiki View)

8.8 out of 10
Excellent
(76 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, City View (High Floor, Waikiki View)

8.8 out of 10
Excellent
(59 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Ocean View

8.6 out of 10
Excellent
(132 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Oceanfront (Diamond Head)

8.2 out of 10
Very good
(23 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Oceanfront (Diamond Head)

9.4 out of 10
Exceptional
(16 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (with Roll-in Shower)

8.8 out of 10
Excellent
(14 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • 88 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom (Waikiki View)

  • 88 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Diamond Head)

10.0 out of 10
Exceptional
(2 reviews)
  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

8.0 out of 10
Very good
(4 reviews)
  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed, Ocean View

8.0 out of 10
Very good
(3 reviews)
  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed (Waikiki View)

  • 44 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About this property

Hyatt Regency Waikiki Beach Resort & Spa

Seafront resort with poolside bar, near International Market Place
Catch some rays at the beach or spend the day relaxing at Hyatt Regency Waikiki Beach Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Hyatt Regency Waikiki Beach Resort & Spa offers 1230 accommodations with iPod docking stations and laptop-compatible safes. Rooms open to lanais. Beds feature premium bedding. 65-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Na Ho'ola Spa has 16 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hyatt Regency Waikiki Beach Resort & Spa. During your stay, you'll be connected to a shopping centre and just a quick walk from Waikiki Beach. Enjoy features like free WiFi in public areas, plus 4 restaurants and 2 coffee shops/cafes. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy American cuisine with ocean views at Shor Restaurant, one of the property's 4 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with body wraps, aromatherapy or facials at Na Ho'ola Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a sauna and bicycles to rent
  • Guests really like the accommodation for the spaciousness, cleanliness and overall comfort
  • Just a 3-minute walk from Kuhio Beach and 3 minutes on foot from International Market Place
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Regency Waikiki Beach Resort & Spa offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 4 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. Event space at this resort measures 10000 square feet (929 square metres) and includes a conference centre. A 24-hour fitness centre, a sauna, and spa services are also featured at the business-friendly Hyatt Regency Waikiki Beach Resort & Spa. For a fee, parking is available.

This 4-star Honolulu resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
Shor Restaurant – Overlooking the ocean, this buffet restaurant specialises in American cuisine and serves breakfast and light fare.
Kai Coffee – On-site coffee shop. Open daily.
Tucker & Bevvy – This café serves breakfast, lunch and light fare. Open daily.
The Buffet at Hyatt – This buffet restaurant overlooks the ocean. Open daily.
SWIM – This poolside restaurant specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 60 per night; includes in/out privileges)
  • Covered valet parking on site (USD 70 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 42.99 to 42.99 for adults and USD 21.49 to 42.99 for children
  • 2 coffee shops/cafes
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Kai Coffee
  • Shor Restaurant
  • SWIM
  • The Buffet at Hyatt
  • Tucker & Bevvy

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping centre

Family friendly

  • Children's games
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (10,000 square foot of space)

Outdoors

  • Beach towels
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 40 floors
  • Banquet hall
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 61.73 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Faxes
  • Fitness centre access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 42.99 to 42.99 for adults and USD 21.49 to 42.99 for children
  • Covered self-parking fee: USD 60 per night (in/out privileges)
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - GE-046-203-2896-01
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property's TAT number is TA-020-671-2832-01.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Property Registration Number 260230090000
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:30 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Regency Waikiki Beach
Hyatt Regency Waikiki Beach Resort
Hyatt Waikiki Beach
Hyatt Waikiki Beach Resort
Resort Waikiki Beach
Waikiki Beach Hyatt
Waikiki Beach Hyatt Regency
Waikiki Beach Resort
Hyatt Regency Waikiki Resort And Spa
Hyatt Regency Honolulu
Hyatt Regency Waikiki Resort Spa
Hyatt Honolulu
Hyatt Regency Waikiki Beach Resort & Spa Hawaii/Honolulu
Hyatt Regency Waikiki Hotel Honolulu
Hyatt Regency Waikiki Beach Resort Spa
Hyatt Regency Waikiki & Spa
Hyatt Regency Waikiki Beach Resort Spa
Hyatt Regency Waikiki Beach Resort & Spa Resort

Hyatt Regency Waikiki Beach Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2977 out of 4736 reviews
Rating 8 - Good. 1058 out of 4736 reviews
Rating 6 - Okay. 432 out of 4736 reviews
Rating 4 - Poor. 146 out of 4736 reviews
Rating 2 - Terrible. 123 out of 4736 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Arturo

Stayed 1 night in Oct 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to everything. Did not like the resort fee added since it does not feel like a resort, dies but have the amenities of a resort.
Stayed 6 nights in Oct 2025

10/10 Excellent

Emanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 5 nights in Sep 2025

4/10 Poor

Gautam

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Terrible waiting times at Elevator. Horrible parking experience- expensive and terribly hard to park with two way traffic. Staff is really good - super quick room service and thanks for early checkin and ocean front room had great views.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the beach was spectacular! The room was clean & comfortable My husband and I enjoyed the jacuzzi. Grace at check in was the best
Stayed 5 nights in Oct 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay on the 21st floor of Diamond Head tower. We felt safe. The view was amazing. There is noise from the street below from motorcycles and cars revving their engines occasionally. And the sound from the doors of adjacent rooms closing was pretty loud. Bidet is a wonderful bonus. Plenty of room to spread out in the room. Air conditioning/fan is positioned so that it blows right on your face while in bed, so we had to rig up a cushion to block it. Also, if you're sensitive to light when you sleep you will want an eye mask as there is light bleed around the door, and outlets for charging with constant red and green lights right by your face on the nightstand. Lovely spa products provided in large eco-conscious bottles instead of single-use plastic bottles. Valet parking was prompt. The complimentary water bottles were nice, but unnecessary. We don't need yet another plastic water bottle. It would be nice if you could choose your complimentary item, or decline them altogether to cut down on waste. Enjoyed the free activities offered.
Stayed 6 nights in Oct 2025

6/10 Okay

Patricia

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I upgraded from city view to ocean view. Room had a building blocking half of ocean. Very disappointing.
Stayed 6 nights in Oct 2025

10/10 Excellent

Katherine Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went to check in, I was supposed to only have Oceanside views. I got beachfront views with an upgraded room. It was our anniversary and we actually got an upgraded room complementary of them sweet the sweetest people at the front desk. The tour guides was amazing. Everything about the place was absolutely top-tier. Love it. Love it 10 out of 10. Recommend would do it again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Lea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful. Staff very friendly and accommodating. Great location across the street from the beach and walking distance to the main strip. Has an AVIS car rental in the resort (we were able to get a last minute car for a reasonable price). We had an ocean view room on the 32 floor. Stunning views. Tub/shower/toilet was a bit tired, but clean and worked well. Room and bed were great size and comfortable. Love they give you reusable water bottles to keep and refill for free in the lobby. Will definitely come back if we ever return to the island.
View from our room on the 32nd floor.
Stayed 1 night in Sep 2025

6/10 Okay

Michael, Gilbert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A lot of things to like about this beachfront property. Unfortunately, the beds were rock hard and the pillows were paper thin. Disappointed in the overall experience.
Stayed 9 nights in Oct 2025

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
We were upgraded to ocean front, and everything was perfect!
Stayed 2 nights in Oct 2025

10/10 Excellent

Henry, Fairfield

Travelled with family
Liked: Cleanliness, amenities
The view was/is stunning, the staff was great, we were able to check in early, so that was a major plus.
Stayed 5 nights in Oct 2025

10/10 Excellent

Paula J

Liked: Cleanliness, amenities, property conditions & facilities
Room had an excellent view of the beach as promised. Safe area with plenty of shops and restaurants. Hotel staff courteous, friendly and knowledgeable about the property.
Stayed 2 nights in Sep 2025

10/10 Excellent

Salomon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very spread out for a person with mobility issues but theft were ramps and elevators if you could get to them.
Stayed 3 nights in Oct 2025

8/10 Good

Bill

Travelled with partner
Liked: Amenities
Construction noise was very loud. We switched rooms to the opposite side of the building away from the construction
Stayed 3 nights in Oct 2025

10/10 Excellent

Desiree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Beach view and staff
Stayed 7 nights in Oct 2025

6/10 Okay

Cecilia

Liked: Cleanliness
Stayed 4 nights in Sep 2025

8/10 Good

Alfredo Aron Gonzalez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and stunning view. I wish the bathrooms were a little bit bigger and that the parking charge was not that expensive.
Stayed 7 nights in Oct 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation spot

The ocean view room on the higher floor was amazing with Waikīkī Beach in sight. Very clean room and great staff and great customer service. I would highly recommend this hotel
Stayed 8 nights in Oct 2025

8/10 Good

jane

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

BRIAN

Travelled with group
Liked: Amenities
The room was perfect
Stayed 2 nights in Oct 2025

10/10 Excellent

Hazel

Excellent
Stayed 4 nights in Oct 2025

10/10 Excellent

Yuju

Liked: Cleanliness, staff & service, property conditions & facilities
clean room, good staff
Stayed 4 nights in Oct 2025

6/10 Okay

Audra

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
The staff did not listen and were elitist. I came on vacation with family (daughter, son-in-law and grands) and paid for my own room. We asked to be placed close to each other and checked in at the same time. They were placed on the 25th floor and I was placed on the 6th floor, making it hard to allow the kids (10, 8 and 7) to go between rooms on their own. When I arrived in my room, the AC was not working and the room was hot. After a little while, the maintenance staff came and opened it up and fixed it. The person said it was a faulty maintenance issue. Two days later, the AC did not work again. I called the front desk again. A short while later, the maintenance person came, opened up the AC and fixed it, saying there were known issues of the AC disconnecting from the wifi tools. A couple days later, I received a call in the middle of the night that a close friend had passed. My grandson had fallen asleep in one of the beds beside me. I moved over to the other bed to have more space. A short time later, he woke in the night and came over beside me in the other bed. A short time later, I felt something moving on my arm and knew it wasn’t my grandson. I sat up. He felt it, too, and quickly sat up. We both jumped up from the bed when we realized it was a gigantic roach crawling on us under the sheets. My grandson refused to get back in either bed or to go to sleep. By that time, I couldn’t return to sleep. Why would there be roaches up several floors high?
Stayed 6 nights in Oct 2025