We were arriving late but called ahead and got after-hours check-in procedures. We arrived, got our packet, but couldn't open the lock box. We called the main number and the after-hours number multiple times, left messages, got no response. After driving out of the way and spending 45 minutes trying, we ended up driving to Wall instead which wasted hours. I called the next day and very condescending lady told us the lock box worked fine. I asked if she used the same number and she said "No, that's not the right number". I told her it was the one I was given and had photos to prove. I also asked why nobody responded to calls to the after-hours line and she said that no calls were made to it. To be clear, I have call logs and photos to prove it all - I posted here originally, but it was rejected due to privacy policies. She did agree to refund our payment, but the hours of time lost, driving back to Wall at midnight, and the way I was treated afterwards made for a horrible experience. I have no idea how the room looked, I never got in, but good luck if you are planning a late arrival and expect someone to be able to help if you have a problem. There was more to our fiasco, but I am at my character limit. This business needs to go back to customer service 101 training in my opinion. The trouble getting in was bad enough (after being given the wrong lock box code) - but being treated like you are stupid or a liar after the fact made it unbearable.