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Victoria Jungfrau Grand Hotel & Spa

5.0 star property
VIP Access

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Photo gallery for Victoria Jungfrau Grand Hotel & Spa

Indoor pool, outdoor pool, pool loungers
Lobby
Exterior
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Premium Suite | 1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
Höheweg 41, Interlaken, BE, 3800
  • Hoeheweg
    ‪2 min walk‬
  • Interlaken Casino
    ‪5 min walk‬
  • Mystery Rooms
    ‪9 min walk‬
  • Bern (BRN-Belp)
    ‪45 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Nescens Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

Nescens Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite

TV

Deluxe Junior Suite

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double Room

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Junior Suite

Superior Junior Suite | 1 bedroom, premium bedding, minibar, in-room safe

Superior Junior Suite

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Suite

Premium Suite | Property amenity

Premium Suite

  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Tower Suite

Tower Suite | Living area | TV

Tower Suite

  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Duplex Suite

Superior Duplex Suite | 1 bedroom, premium bedding, minibar, in-room safe

Superior Duplex Suite

  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Duplex Suite

Balcony view

Deluxe Duplex Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite

Superior Suite | 1 bedroom, premium bedding, minibar, in-room safe

Superior Suite

  • Sleeps 3
  • 1 Double Bed

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About this property

Victoria Jungfrau Grand Hotel & Spa

Winter wonderland with 3 restaurants
Enjoy the free ski shuttle and an indoor pool at Victoria Jungfrau Grand Hotel & Spa during the winter, and return in the summer for a round at the hotel's golf course.
Victoria Jungfrau Grand Hotel & Spa offers 216 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Cable televisions are provided. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include complimentary toiletries and toothbrushes and toothpaste.

This Interlaken hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and an indoor tennis court. An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

NESCENS has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Victoria Jungfrau Grand Hotel & Spa. During your stay, you're just a quick walk from Höhematte Park. Features include a free ski shuttle, plus 3 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free wired Internet
  • Enjoy Italian cuisine while dining at Sapori
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with reflexology, body treatments or manicures and pedicures at NESCENS
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, 3 outdoor tennis courts and a 24-hour gym
  • 6 minutes by car from Lake Thun and 6 minutes from Lake Brienz
  • Free ski shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
During the winter, enjoy on-site recreational activities like ice skating, and return when the snow melts for a round of golf at the on-site golf course. After a day on the slopes, enjoy treatments at the full-service spa and swim in the indoor and outdoor swimming pools. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Victoria Jungfrau Grand Hotel & Spa helps provide the perfect ski holiday with ski storage, ski passes and shopping on site. At the end of the day, order après-ski drinks at the hotel's bar.

There are 3 restaurants on site, along with a nearby snack bar/deli. This luxury hotel also offers a complimentary children's club, an indoor tennis court and outdoor tennis courts. Parking is available for a fee.

This 5-star Interlaken hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Sapori – This restaurant specialises in Italian cuisine and serves lunch and dinner.
La Terrasse Brasserie – This brasserie only serves dinner. Open selected days.
Radius - by Stefan Beer – This fine-dining restaurant specialises in local cuisine and only serves dinner. Open selected days.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: High-speed internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free ski shuttle
  • Parking on site (CHF 35 per night)
  • Valet parking on site (CHF 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 45 for adults and CHF 45 for children
  • 3 restaurants
  • A bar/lounge
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • La Terrasse Brasserie
  • Radius - by Stefan Beer
  • Sapori

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 3 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fishing
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Helicopter/aeroplane tours
  • Ice skating
  • Indoor pool
  • Indoor tennis court
  • Library
  • Outdoor pool
  • Pilates classes
  • Playground
  • Ropes course
  • Sauna
  • Shopping centre
  • Ski passes
  • Ski storage
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free children's club
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: CHF 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CHF 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 35 per pet, per night
  • Maximum 2 pets
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 160.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: CHF 440.00
  • New Year's Eve (31 December) Gala Dinner per child: CHF 220.00 (from 4 to 12 years old)
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 45 for adults and from CHF 45 for children
  • Fee for in-room wireless Internet: CHF 0 per stay (rates may vary)
  • Airport shuttle fee: CHF 660 per vehicle (one way)
  • Self-parking fee: CHF 35 per night
  • Valet parking fee: CHF 35 per night
  • Pet fee: CHF 35 per pet, per night
  • Early check-in fee: CHF 50 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: CHF 160.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Victoria Jungfrau Grand Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel Jungfrau
Grand Hotel Jungfrau Victoria
Grand Hotel Victoria Jungfrau
Jungfrau Victoria Grand Hotel
Jungfrau Victoria Hotel
Victoria Jungfrau
Victoria Jungfrau Grand
Victoria Jungfrau Grand Hotel
Victoria Jungfrau Grand Hotel Interlaken
Victoria Jungfrau Grand Interlaken
Victoria Jungfrau Grand Hotel And Spa
Victoria Jungfrau Grand Spa
VICTORIA-JUNGFRAU Grand Hotel Interlaken
Victoria Jungfrau & Interlaken
VICTORIA JUNGFRAU Grand Hotel Spa
Victoria Jungfrau Grand Hotel & Spa Hotel
Victoria Jungfrau Grand Hotel & Spa Interlaken
Victoria Jungfrau Grand Hotel & Spa Hotel Interlaken

Victoria Jungfrau Grand Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 369 out of 473 reviews
Rating 8 - Good. 69 out of 473 reviews
Rating 6 - Okay. 24 out of 473 reviews
Rating 4 - Poor. 7 out of 473 reviews
Rating 2 - Terrible. 4 out of 473 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My all time favorite hotel

I think this may be my first hotel review but this one was well worth taking the time to write about. The service here is outstanding and everyone there goes above and beyond. They are friendly and knowledgeable and really made a difference for our stay. The hotel design is also very elegant and the pool has a very nice view as well. The service all around from the waitresses to front desk and especially to the concierge made this feel better than the four seasons or ritz.
Stayed 3 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

cristiani

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Hotel! Great location, beautiful Mountain View's, just a walk from major shops and restaurants. 10 mins away from the train station. 10/10
Stayed 2 nights in Feb 2025

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect service, ultimate luxury

Perfect service, ultimate luxury
Stayed 2 nights in Feb 2025

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Impressive spa
Stayed 1 night in Feb 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday dream

Perfect stay for holidays pretty expensive but beautiful
Stayed 1 night in Jan 2025

10/10 Excellent

lama

Stayed 2 nights in Jan 2025

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern
Stayed 1 night in Jan 2025

8/10 Good

Allyssa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, beautiful. Friendly and helpful staff. Needed to ask staff for an HDMI cable as they didn’t have smart TVs (a little disappointing). Had no control over the temperature of the room, was told in the winter they set the entire hotel to a certain temperature so we found ourselves opening the windows at night to our dismay. Otherwise, pool area , gym and rooms themselves were lovely. Walking distance to town, shopping, laundromat, train stations and a lovely 3 mile walk around the lake.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff went above and beyond to help us enjoy our stay at the hotel and in Interlaken.
Stayed 3 nights in Dec 2024

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, elegant property with exceptional staff!
Stayed 1 night in Dec 2024

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, loved this hotel!
Stayed 1 night in Oct 2024

10/10 Excellent

jeffrey, tampa

Liked: Cleanliness, property conditions & facilities
Beautiful hotel and great service
Stayed 1 night in Oct 2024

10/10 Excellent

Usman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful all around! The venue is stunning
Stayed 2 nights in Oct 2024

10/10 Excellent

Ramsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent service and staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Ramsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location. Staff was very attentive and professional.
Stayed 2 nights in Oct 2024

8/10 Good

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

This is a beautiful, well maintained, elegant hotel in the middle of Interlaken directly between the two railway stations. It is easy to reach and perfect as a location to explore the Jungfrau area. The inclusive breakfast is first rate with a wonderful view of two person Para-gliders landing in the park opposite the hotel. The reception staff are fabulous. The other staff are good, but the evening staff,in the same wonderful space as breakfast, do get the award for being the slowest servers in Jungfrau. The hotel has a strange heating and cooling system. It is either heating or cooling but cannot be switched from one to the the other at will. We froze on our first night. Reception arranged for an electric heater to be delivered to the room, which worked fine. They pointed out it was not time for them to change the system over from cooling to heating with the cold spell we experienced being unusual. The Spa and overall ambiance of the hotel are wonderful. We thoroughly enjoyed our stay.
Stayed 5 nights in Sep 2024

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely stunning. It was really well done. The issues that I ran into were that the air conditioning did not work any of the rooms we had. Either of us slept very well. The food and the hospitality was absolutely great. Other downside was that the main pool was closed and so we couldn't use any of the facilities. I wish we knew some of this before we booked but either way it was the nicest place in town.
Stayed 1 night in Aug 2024

10/10 Excellent

Weimin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of interlaken, with the best view of the snow mountain top from the dining hall. Very comprehensive spa facility with a Roman style open pool facing the Mountain View. The stay experience is unique and memorable. Room is spacious and comfortable. Impeccable service from everyone in the hotel. Highly recommend for anyone who would visit the area.
Stayed 2 nights in Jul 2024

10/10 Excellent

JESSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel in a beautiful city. The staff was very welcoming and took the time to tell us about sights to see and places to eat. We look forward to coming back again soon.
Stayed 3 nights in Jul 2024

8/10 Good

Daina and Clive

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a splurge but one worth taking... The building, restaurant and amenities are truly top notch. Stunning spa and we also used the gorgeous indoor tennis court. The restaurants were the best we had while in Interlaken. By far our favorite memory will be eating breakfast by a huge window watching the paragliders... Pricey place but priceless core memory!
Stayed 5 nights in Jul 2024

4/10 Poor

joe

Travelled with family
Disliked: Staff & service, property conditions & facilities
Way over priced. poor reception service. old, small junior suite room. terrible breakfast. never come back .
Stayed 4 nights in Jul 2024