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Islamabad Serena Hotel

Property class: 5 and above

Choose dates to view prices

Photo gallery for Islamabad Serena Hotel

Exterior
Lobby sitting area
Interior
Outdoor pool
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory, 44000
  • Place, Embassy of Italy
    ‪19 min walk‬
  • Place, Supreme Court of Pakistan
    ‪20 min walk‬
  • Place, Embassy of the United States of America
    ‪1 min drive‬
  • Airport, Islamabad (ISB-Islamabad Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(21 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Club King

Minibar, in-room safe, desk, laptop workspace

Executive Club King

8.0 out of 10
Very good
(8 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Club Twin

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Minibar, in-room safe, desk, laptop workspace

Presidential Suite

  • 197 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom | Minibar, in-room safe, desk, laptop workspace

Premier Room, 1 Bedroom

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Royal Club King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Islamabad Serena Hotel

This hotel features 5 restaurants, a full-service spa and an outdoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a fitness centre, 2 coffee shops/cafes and a snack bar/deli are on-site.
Islamabad Serena Hotel offers 387 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Maisha Spa has 16 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Islamabad Serena Hotel. During your stay, you'll be within walking distance of Supreme Court of Pakistan. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Asian cuisine with garden views at Zamana Restaurant, one of the property's 5 restaurants
  • Take a swim in the outdoor pool
  • Indulge with hot stone massages, hydrotherapy or thalassotherapy at Maisha Spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 1-minute drive from Rawal Lake and a few minutes from Embassy of Italy
  • Free airport shuttle service
Islamabad Serena Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 5 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

There's an onsite 24-hour business centre. A fitness centre, a rooftop terrace, and spa services are also featured at the luxury Islamabad Serena Hotel. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Islamabad hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Zamana Restaurant – Overlooking the garden, this buffet restaurant specialises in Asian cuisine and serves breakfast, brunch, lunch and dinner. Open 24 hours.
Wild Rice – Overlooking the garden, this restaurant specialises in Asian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 coffee shops/cafes
  • 5 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Wild Rice
  • Zamana Restaurant

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Islamabad Serena Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Islamabad Serena
Islamabad Serena Hotel Hotel
Islamabad Serena Hotel Islamabad
Islamabad Serena Hotel Hotel Islamabad

Islamabad Serena Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 178 out of 262 reviews
Rating 8 - Good. 46 out of 262 reviews
Rating 6 - Okay. 13 out of 262 reviews
Rating 4 - Poor. 12 out of 262 reviews
Rating 2 - Terrible. 13 out of 262 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Haroon

Stayed 2 nights in Nov 2025

10/10 Excellent

Waqas

Stayed 1 night in Jan 2026

10/10 Excellent

Francis

Stayed 2 nights in Jan 2026

10/10 Excellent

Saqib

Stayed 2 nights in Jan 2026

10/10 Excellent

Muhammad Tariq

Liked: Cleanliness, amenities, property conditions & facilities
Yes was great
Stayed 1 night in Dec 2025

10/10 Excellent

Steve

Stayed 2 nights in Jan 2026

8/10 Good

Shaheryar

Stayed 2 nights in Dec 2025

6/10 Okay

Ghazala

Stayed 5 nights in Dec 2025

10/10 Excellent

Muhammad

Stayed 1 night in Dec 2025

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Rooms were very clean. Excellent breakfast. Super bathrooms. My only concern was overbooking and we have to wait and convince them that we had 4 rooms. They didn’t have confirmation from Expedia for 4th room which was never expected with Serena hotel . Someone at the hotel changed our booking. Later they admitted 4th room.
Stayed 2 nights in Dec 2025

6/10 Okay

Habib

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Extremely uncomfortable as the air con heating wasn’t working in cold weather. Nobody answered the phone.
Stayed 1 night in Dec 2025

6/10 Okay

Adil

Travelled with family
Liked: Cleanliness, staff & service, amenities
I asked the room staffs before the stay to add something special as I was going there right after my wedding and they agreed to send a flower and a cake for my wife. Though on my arrival there was nothing and no one knew anything about it.
Stayed 2 nights in Dec 2025

10/10 Excellent

Humayun

Stayed 4 nights in Dec 2025

10/10 Excellent

Haider

Stayed 1 night in Dec 2025

10/10 Excellent

young

Liked: Cleanliness, staff & service, amenities
Clean room, courteous staff
Stayed 1 night in Dec 2025

6/10 Okay

Asim

Business traveller
Liked: Cleanliness, property conditions & facilities
Room was good but staff is not as hospitable as you would expect from a 5 star
Stayed 2 nights in Nov 2025

10/10 Excellent

Asim

Stayed 1 night in Dec 2025

6/10 Okay

Omran

Holding the hotel
Stayed 2 nights in Nov 2025

8/10 Good

Asim

Stayed 2 nights in Nov 2025

10/10 Excellent

naeem

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 1 night in Nov 2025

10/10 Excellent

Babar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great save the exceptional service, courtesy and respect one feels.
Stayed 6 nights in Nov 2025

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service
Good hotel. Need a car for going out. Too much security. Better to book near shopping area.
Stayed 2 nights in Nov 2025

10/10 Excellent

Simon

Stayed 4 nights in Nov 2025

10/10 Excellent

Zafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing from check in to check out was top of the line. Facility was in excellent shape. Service was impeccable. Staff was professional to international standards. Felt very safe and welcomed . Highly recommend to stay at Serena Islamabad.
Stayed 2 nights in Nov 2025

10/10 Excellent

Aftab

Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience
Stayed 2 nights in Nov 2025

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