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Krystal Ixtapa All Inclusive

3.0 star property

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Photo gallery for Krystal Ixtapa All Inclusive

Outdoor pool, open 9 AM to 8 PM, pool loungers
Reception
Front of property
Reception
Superior Room, Sea View | 1 bedroom, down duvets, in-room safe, desk

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • All-inclusive
  • Gym
  • 24/7 front desk
  • Spa

Explore the area

Map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
  • El Palmar Beach
    ‪3 min walk‬
  • Delfiniti
    ‪5 min walk‬
  • Marina Ixtapa
    ‪15 min walk‬
  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪21 min drive‬

Room options

View all photos for King Ocean View

Beach/ocean view

King Ocean View

8.2 out of 10
Very good
(11 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

1 bedroom, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Garden View

8.6 out of 10
Excellent
(9 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | 1 bedroom, down duvets, in-room safe, desk

Standard Room, Garden View

7.8 out of 10
Good
(17 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Sea View

Balcony view

Superior Room, 1 King Bed, Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | 1 bedroom, down duvets, in-room safe, desk

Superior Room, Sea View

7.6 out of 10
Good
(11 reviews)
  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View | 1 bedroom, down duvets, in-room safe, desk

Standard Room, Sea View

7.8 out of 10
Good
(20 reviews)
  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

1 bedroom, down duvets, in-room safe, desk

Standard Non-Refundable Room

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Garden View

1 bedroom, down duvets, in-room safe, desk

Room Standard with Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard with Garden View

1 bedroom, down duvets, in-room safe, desk

Room Standard with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard with Sea View

1 bedroom, down duvets, in-room safe, desk

Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard with Sea View

1 bedroom, down duvets, in-room safe, desk

Room Standard with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior with Sea View

1 bedroom, down duvets, in-room safe, desk

Room Superior with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior with Sea View

1 bedroom, down duvets, in-room safe, desk

Room Superior with Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard with Garden View

1 bedroom, down duvets, in-room safe, desk

Room Standard with Garden View

  • Sleeps 3
  • 2 Double Beds

Similar properties

Outdoor pool, pool umbrellas, pool loungers

Emporio Ixtapa

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.2 out of 5, Very good, (1007)
The price is €148
for 1 room
includes taxes & fees
31 Jul - 1 Aug
Emporio Ixtapa

About this property

Krystal Ixtapa All Inclusive

Family-friendly fun on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Krystal Ixtapa All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Krystal Ixtapa All Inclusive offers 255 accommodations with a safe and a hairdryer. Rooms open to balconies. Beds feature down duvets. Cable televisions are provided. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

During your stay at Krystal Ixtapa All Inclusive, you're just a quick walk from El Palmar Beach. You'll find features such as free self-parking, plus 3 restaurants and 2 bars.
  • Free self-parking
  • The 3 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Splash around at the waterslide or swim in the outdoor pool
  • Indulge with manicures and pedicures, body treatments or hydrotherapy at the spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym, fitness classes and bicycles to rent
  • Just a 4-minute walk from El Palmar Beach and 6 minutes on foot from Delfiniti
Krystal Ixtapa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Ixtapa All Inclusive such as an outdoor pool and a children's pool.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. This all-inclusive resort also offers a fitness centre and a garden. Self parking is free.

This 3-star Ixtapa resort is smoke free.

Krystal Ixtapa All Inclusive has 3 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transport

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9 AM to 8 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa Todo Incluido
Krystal Ixtapa All Inclusive Resort
Krystal Ixtapa All Inclusive Ixtapa
Krystal Ixtapa All Inclusive Resort Ixtapa
Krystal Ixtapa with optional All Inclusive

Krystal Ixtapa All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 277 out of 1003 reviews
Rating 8 - Good. 316 out of 1003 reviews
Rating 6 - Okay. 201 out of 1003 reviews
Rating 4 - Poor. 110 out of 1003 reviews
Rating 2 - Terrible. 99 out of 1003 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Estela

Stayed 2 nights in Mar 2025

2/10 Terrible

Lori

Disliked: Cleanliness
Stayed 10 nights in Feb 2025

10/10 Excellent

Jesus

Travelled with family, Travelled with family and small children
Liked: Amenities
Really nice place to stay.
Stayed 3 nights in Mar 2025

8/10 Good

Rosario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends.
Stayed 7 nights in Mar 2025

6/10 Okay

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with the resort disappointed in the food it was always cold ..
Stayed 7 nights in Mar 2025

6/10 Okay

Allen

Travelled with partner
This property is getting old and needs some upgrades bathroom and room condition!
Stayed 2 nights in Mar 2025

8/10 Good

Daniel

Stayed 6 nights in Mar 2025

10/10 Excellent

JAVIER L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

nolberto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property in need of renovation I hated the staff that was in the lobby trying to get you to buy an activity package from them. Constant harassment Check in was incredibly painful! Very slow staff and complicated process Was on vacation and pool closes at 8! Extremely early especially since you can’t use it during the day because its out in the sun with no shaded areas My room on the 9th floor had poor water pressure and the air conditioning was not working… they never offered a solution to this problem and I had to request twice for them to send a fan Elevators are a pain! Only carries 3 people at a time or it will say it’s over weight and will not move
Stayed 7 nights in Mar 2025

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and very friendly.
Stayed 3 nights in Mar 2025

4/10 Poor

Dennis James

Disliked: Cleanliness
Stayed 10 nights in Feb 2025

10/10 Excellent

Tammy A.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great room with lovely views. Comfortable! Great pool area!
Stayed 2 nights in Jan 2025

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

The pool is outstanding! The beach is beautiful with a very long stretch for early morning and sunset walks. The staff is kind, accommodating, professional and friendly. The hotel is very clean which is important to me. The breakfast were very good. The waiters (including at the pool) were very attentive. I met many people that have been coming to this resort for 10+ years. Many of them stay longer than a month! I felt extremely safe.
Stayed 10 nights in Feb 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I don’t like is how slippery the pool deck is I almost fell multiple times. I wish there was some way of fixing that. I am scared to death to walk on it when it’s wet.
Stayed 8 nights in Jan 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
…
Stayed 6 nights in Feb 2025

6/10 Okay

Diane

Travelled with group
Liked: Cleanliness, staff & service
On the weekend the resort opens up to day users pool gets loaded up with lots of kids and chairs get very crowded The buffet caters to the 80 percent local guests Staff was wonderful Not much English spoken but they try hard
Stayed 14 nights in Jan 2025

6/10 Okay

Kristine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great location. Places a little tired and worn down. Beds are OK. Only a sheet no coverlet. Ants in the room, but they do spray when you ask. If you don’t really care about the room, then great value. If you want a little nicer Room, not the place for you. Food very average to below. Great weight staff and kind people at checking in.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was so attentive and helpful (despite our lack of local language skills). Our room was clean and comfortable. The view from our room was incredible! The manager was accommodating when we asked for a late check out due to a late flight on our check out day. All in all, should we visit Ixtapa again, we would like to stay here!!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and engaging
Stayed 3 nights in Jan 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

john, manahawkin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going there for years, hotel staff are excellent.
Stayed 14 nights in Jan 2025

10/10 Excellent

Jeovany, Littleton

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

6/10 Okay

Arturo Alcazar

Travelled with family and small children
Liked: Cleanliness
Other then the restaurants you have to reserve dinner for the food isn’t good nor the drinks
Stayed 4 nights in Jan 2025

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024