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Krystal Ixtapa All Inclusive

3.0 star property

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Photo gallery for Krystal Ixtapa All Inclusive

Outdoor pool, open 9 AM to 8 PM, pool loungers
Property video
Restaurant
Restaurant
Superior Room, Sea View | Down duvets, in-room safe, desk, blackout curtains

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
  • Place, El Palmar Beach
    ‪3 min walk‬
  • Place, Delfiniti
    ‪5 min walk‬
  • Place, Marina Ixtapa
    ‪15 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪34 min drive‬

Room options

View all photos for Room Superior with Sea View

Down duvets, in-room safe, desk, blackout curtains

Room Superior with Sea View

  • 34 sq m
  • Sleeps 2

View all photos for Superior Room, 1 King Bed, Sea View

Balcony view

Superior Room, 1 King Bed, Sea View

8.6 out of 10
Excellent
(7 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | Down duvets, in-room safe, desk, blackout curtains

Standard Room, Garden View

8.0 out of 10
Very good
(21 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View | Down duvets, in-room safe, desk, blackout curtains

Standard Room, Sea View

8.0 out of 10
Very good
(23 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View | Down duvets, in-room safe, desk, blackout curtains

Superior Room, Sea View

7.6 out of 10
Good
(13 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

Down duvets, in-room safe, desk, blackout curtains

Standard Non-Refundable Room

9.4 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Garden View

Down duvets, in-room safe, desk, blackout curtains

Room Standard with Garden View

  • 34 sq m
  • Sleeps 2

View all photos for Room Standard with Sea View

Down duvets, in-room safe, desk, blackout curtains

Room Standard with Sea View

  • 34 sq m
  • Sleeps 2

View all photos for Room Standard with Garden View

Down duvets, in-room safe, desk, blackout curtains

Room Standard with Garden View

  • 34 sq m
  • Sleeps 3

View all photos for King Ocean View

Beach/ocean view

King Ocean View

7.8 out of 10
Good
(15 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Down duvets, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Garden View

8.6 out of 10
Excellent
(9 reviews)
  • Garden view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard with Garden View

Down duvets, in-room safe, desk, blackout curtains

Room Standard with Garden View

  • 34 sq m
  • Sleeps 3

View all photos for Room Standard with Sea View

Down duvets, in-room safe, desk, blackout curtains

Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 3

View all photos for Room Superior with Sea View

Down duvets, in-room safe, desk, blackout curtains

Room Superior with Sea View

  • 34 sq m
  • Sleeps 3

Similar properties

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Holiday Inn Resort Ixtapa All-Inclusive by IHG
  • Pool
  • All-inclusive
  • Kids’ pool
  • Parking included
4.0 out of 5, Very good, 1,000 reviews
The price is €185
includes taxes & fees
12 Apr - 13 Apr
Holiday Inn Resort Ixtapa All-Inclusive by IHG

About this property

Krystal Ixtapa All Inclusive

Catch some rays at the beach or spend the day relaxing at Krystal Ixtapa All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Krystal Ixtapa All Inclusive offers 255 accommodations with a safe and a hairdryer. Rooms open to balconies. Beds feature down duvets. Cable televisions are provided. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

During your stay at Krystal Ixtapa All Inclusive, you're just a quick walk from El Palmar Beach. You'll find features such as free self-parking, plus 3 restaurants and 2 bars.
  • Free self-parking
  • The 3 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Splash around at the waterslide or swim in the outdoor pool
  • Indulge with Swedish massages, body treatments or body wraps at the spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym, bicycles to rent and a playground
  • Just a 4-minute walk from El Palmar Beach and 6 minutes on foot from Delfiniti
Krystal Ixtapa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Ixtapa All Inclusive such as an outdoor pool and a children's pool.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. This all-inclusive resort also offers a fitness centre and a garden. Self parking is free.

This 3-star Ixtapa resort is smoke free.

Krystal Ixtapa All Inclusive has 3 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9 AM to 8 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa Todo Incluido
Krystal Ixtapa All Inclusive Resort
Krystal Ixtapa All Inclusive Ixtapa
Krystal Ixtapa All Inclusive Resort Ixtapa
Krystal Ixtapa with optional All Inclusive

Krystal Ixtapa All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 323 out of 1003 reviews
Rating 8 - Good. 305 out of 1003 reviews
Rating 6 - Okay. 176 out of 1003 reviews
Rating 4 - Poor. 99 out of 1003 reviews
Rating 2 - Terrible. 100 out of 1003 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Vanessa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra experiencia en el Hotel Krystal fue excelente desde el primer día. Las instalaciones están limpias, cómodas y muy bien cuidadas. La alberca y las áreas comunes siempre están impecables, y la ubicación es perfecta para disfrutar de Ixtapa sin complicaciones. Queremos reconocer especialmente a Selene de conserje quien nos brindó una atención de primer nivel. Siempre estuvo atenta, con la mejor disposición, y hasta nos ayudó a reservar un restaurante que queríamos probar. Su servicio fue impecable y marcó una gran diferencia en nuestra estancia. También queremos agradecer al señor Casimiro, quien trabaja en Paseo por México. Nos encantó el toque personal que le dio a nuestra visita al compartir parte de su historia lleva 35 años trabajando en este lugar. Fue muy atento, nos recomendó bebidas nuevas y cuidó cada detalle. Su dedicación y calidez hicieron que nuestra experiencia fuera aún más especial. Llevamos nueve años hospedándonos en este hotel, y sin duda regresaríamos.
Stayed 2 nights in Nov 2025

10/10 Excellent

Yesenia

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The concierge team was very helpful and gentle.
Stayed 1 night in Nov 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

HARRY

Liked: Cleanliness, amenities, property conditions & facilities
The concierge department, Kayle, Selen, and Rafa get getting us checked in booking our VIP perks and in having fish that we caught while we were out fishing prepared by the kitchen with three different plates. Excellent job thank you.
Stayed 7 nights in Oct 2025

8/10 Good

gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 7 nights in Oct 2025

2/10 Terrible

Gricelda

Stayed 3 nights in Sep 2025

10/10 Excellent

Diana Laura

Travelled with family
Liked: Amenities
Personal amable y servicial, comida rica, instalaciones cómodas y muchos beneficios por reservar por Expedia
Stayed 2 nights in Sep 2025

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

2/10 Terrible

Eva

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady.
Stayed 1 night in Jun 2025

2/10 Terrible

Monica

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
HORRIBLE. Don’t bother wasting your money here, rooms are outdated. No fridge according to the staff it was due too “covid” then we were told another story that it was because they wanted to control the medication that was entering the property. WEIRD FOR THAT EXPLANATION. Oh don’t get me start the food was horrible and I’ve traveled to other hotels which their food was amazing compared to here. LEAKS EVERYWHERE. Not work elevators. Poor management. Everything was horrible worse week of my life. If I can get my money back that would be amazing. Because what was a coupon going to fix anything?!?! JOKE RESORT.
Stayed 5 nights in Jun 2025

2/10 Terrible

Cesar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed with hotel. Rooms were dirty and in desperate need of renovation. No mini fridge in room and they only provided 2 room temperature water bottles per day. Food options were not good. This hotel was far below the experiences we have had at several other beach city hotels in Mexico. Elevators are horrible. At one point we had to wait almost 30 min for an elevator due to 2 of the 3 elevators being out of order. Will definitely not come back to this hotel.
Stayed 5 nights in Jun 2025

2/10 Terrible

Kimberly

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was hands down one of the worst resort experiences I’ve ever had. Krystal Ixtapa should not be calling itself an all-inclusive resort – it's more like an all-inclusive disaster. Let’s start with the food. It was nasty – and not just poorly made, but downright unsafe. Birds were literally eating out of the buffet trays, and the staff did nothing to stop it. They just let guests keep eating from the same food, no replacements, no hygiene. Most dishes were either cold when they were supposed to be hot, or sitting at the wrong temperature for hours. Totally unacceptable. The entire place smelled like mold, like it hadn’t been deep cleaned in years. The rooms were disgusting – my supposedly “clean” sheets had makeup stains, the floor was visibly dirty, and the air vents were caked with dust and filth. The doors were chipped, broken, and looked like they hadn’t been maintained in decades. The mirror in my room was cracked and rusting, and get this: there was no refrigerator in the room at all. In an all-inclusive resort, that's a basic expectation. The blankets were so rough, they felt like the kind of sponge you'd use to scrub a greasy pan. Totally uncomfortable. There were puddles of water inside the resort – yes, inside – including in our room. Leaks everywhere. They even had a broken conditioner dispenser that never got fixed during our entire stay. Just left broken, like no one cared. Krystal Ixtapa is not worth the money or the risk. Spend your vacation somewhere else.
Stayed 5 nights in Jun 2025

2/10 Terrible

Beatriz A

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this resort is the ocean view. Other than that, everything was bad. Room was not cleaned properly. Found strands of eye lashes on bed and floor as well as random stains and previous water damage patches. Shower drain was clogged. Room does not have a mini fridge and they only provide 2 small bottles of room temperature water. Service from staff was not good at all. Would definitely not return to this resort.
Stayed 5 nights in Jun 2025

8/10 Good

Jagdeep

Stayed 3 nights in Jun 2025

8/10 Good

Mario

Travelled with family and small children
Liked: Cleanliness, amenities
Everything was good except the elevator they have 3 but only working 1 and those doesn't have AC
Stayed 3 nights in Jun 2025

10/10 Excellent

Lazaro

Stayed 2 nights in Apr 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 3 nights in Apr 2025

8/10 Good

Estela

Stayed 2 nights in Mar 2025

2/10 Terrible

Lori

Disliked: Cleanliness
Stayed 10 nights in Feb 2025

10/10 Excellent

Jesus

Travelled with family, Travelled with family and small children
Liked: Amenities
Really nice place to stay.
Stayed 3 nights in Mar 2025

8/10 Good

Rosario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends.
Stayed 7 nights in Mar 2025

6/10 Okay

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with the resort disappointed in the food it was always cold ..
Stayed 7 nights in Mar 2025

6/10 Okay

Allen

Travelled with partner
This property is getting old and needs some upgrades bathroom and room condition!
Stayed 2 nights in Mar 2025

8/10 Good

Daniel

Stayed 6 nights in Mar 2025

10/10 Excellent

JAVIER L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025