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Grand Sentosa Hotel

3.0 star property

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Photo gallery for Grand Sentosa Hotel

Interior
Lobby
Property entrance
Buffet breakfast for a fee
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Ground Floor, Block A, Plaza Sentosa, Jalan Sutera,Taman Sentosa, Johor Bahru, Johor, 80150
  • Place, KSL City Mall
    ‪15 min walk‬
  • Place, Holiday Plaza
    ‪17 min walk‬
  • Place, Mid Valley Exhibition Centre
    ‪19 min walk‬
  • Airport, Johor Bahru (JHB-Senai Intl.)
    ‪28 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Family Room

  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Twin Beds

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room (Non-smoking)

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room (Non-smoking)

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior King Room (Non-smoking)

1 bedroom, in-room safe, desk, laptop workspace

Superior King Room (Non-smoking)

  • Sleeps 2
  • Free Wi-Fi

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About this property

Grand Sentosa Hotel

Along with a restaurant, this hotel has a 24-hour business centre and a business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance. Housekeeping is available once per stay.
Grand Sentosa Hotel offers 260 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 32-inch LCD televisions come with cable channels. Bathrooms include a shower, bidets, complimentary toiletries and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

With your stay at Grand Sentosa Hotel, you'll be connected to a shopping centre and within walking distance of Holiday Plaza. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast offered for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 2-minute drive from Holiday Plaza and 6 minutes from Johor Bahru Ferry Terminal
There's a restaurant on site. Public spaces have free WiFi. A 24-hour business centre and meeting rooms are available. Gift shops/newsstands, tour/ticket assistance, and concierge services are also featured at the business-friendly Grand Sentosa Hotel. Free self parking is available.
Guests can enjoy buffet breakfast for a fee.
Sentosa Deli – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: MYR 18 for adults and MYR 10 for children
  • A restaurant

Restaurants on site

  • Sentosa Deli

Things to do

  • Shopping

Family friendly

  • Grocery/convenience store
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 11 December 2025 to 31 December 2026 (dates subject to change).
The property will be renovating from 30 September 2025 to 9 April 2027 (completion date subject to change). The following areas are affected:
  • Business centre
  • Dining venue
  • Lift
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 18.00 for adults and from MYR 10.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Grand Hotel Sentosa

Grand Sentosa

Grand Sentosa Hotel

Grand Sentosa Hotel Johor Bahru

Grand Sentosa Johor Bahru

Hotel Grand Sentosa

Sentosa Grand Hotel

Grand Sentosa Hotel Hotel

Grand Sentosa Hotel Johor Bahru

Grand Sentosa Hotel Hotel Johor Bahru

Grand Sentosa Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 36 out of 399 reviews
Rating 8 - Good. 145 out of 399 reviews
Rating 6 - Okay. 165 out of 399 reviews
Rating 4 - Poor. 34 out of 399 reviews
Rating 2 - Terrible. 19 out of 399 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Tina

Liked: Cleanliness, staff & service
Spacious and has nearby massage and dining places.
Room spacious
Walkway uncluttered
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Anbualagan

Liked: Cleanliness, property conditions & facilities
Nearby many restaurants and massage shop. Pretty good for a short stay
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Cheng Hai

Liked: Staff & service
The location is very convience for tourist who want to go around nearby
Stayed 1 night in Mar 2023
Verified

8/10 Good

Siyak wang

Liked: Amenities
Convenient and many shop and restaurant
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Goh

Liked: Cleanliness, staff & service, room comfort

Budget Hotel with Good Food

Hotel Room was big and the location is good as The Store Shopping Mall is just beside. Behind the hotel are lots of Karaoke outlets. A short distance walk will lead you to the Night Food Street which sells lots of Malaysian Street Food.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Hwee Chik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NA

The room was very clean and customers service is good
Stayed 1 night in Mar 2025
Verified

6/10 Okay

YU

Okay for short stay, but room was a bit dirty, KTV sound too loud so very noisy, also the counter refuse to provide second card key.
Stayed 1 night in Dec 2024
Verified

4/10 Poor

Konstantin

Disliked: Cleanliness, property conditions & facilities
Quite a rundown hotel, located in a semi-abandoned mall. Bed sheets were clean. Floor carpet was very dirty
Stayed 2 nights in Aug 2023
Verified

6/10 Okay

Daryl

Disliked: Property conditions & facilities
Old property that is not well maintained. Moulds
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Kazunori

Disliked: Cleanliness, staff & service, property conditions & facilities
Waited 40 minutes to check in. The room is very dirty and the difference between the picture and the real thing.
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

Andy

Hotel shower equipment not in good condition
Stayed 1 night in Nov 2023
Verified

6/10 Okay

Kok Wai

Toilet wall has black dirt.
Stayed 1 night in Oct 2024
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Experience with Grand Sentosa

Very good location surrounded by restaurants, seafood and spa. But do not expect the quality of hotel room facilities. No hair dryer, no Fridge and Safe is not working. Our room was not ready at the time of check in and need to wait. The room has smoking smell, and the view from window is another hall or corridor, it make us feel unsafe. Overall, it is within 2-3 star rating.
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

Shawn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very old. The bedroom was not clean properly and toilet title looks dirty. The exhaust fan is full of dust. Lucky the bedsheet and towels were clean. In the morning when we went down to look for breakfast, the front office staffs didnt even greet us even when they see us, it was us who greeted them. The hotel was attached to a mall which looks like a ghost town. Very eerie. Given this experience, I wont book this hotel again.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Jw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap decent n clean hotel for 1 night stay. Alot of food places nearby
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Mei

Disliked: Cleanliness
The hotel lobby is fine, staff overall tries their best. The interior is really bad, ants everywhere where's there's drinks and food. Faulty faucet. Fortunately the bed is ok. Location is good. In-room wifi is ok. Internet at the dining room where breakfast is non-existent.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal stay

I always book this hotel as they have Celestial movie channels n other Nat Geo channels to watch for entertainment. lots of eateries nearby n easily accessible
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , quiet, wifi is strong. Nearby have plentiful of delicious food available. Night owl need not worry about food as some eateries’ operation hours are till 04:00am.
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Jaime

Disliked: Cleanliness, property conditions & facilities, room comfort

JB trip

Bedsheet looks dirty.
Stayed 1 night in Mar 2019
Verified

8/10 Good

Khaiyuen

Decent hotel for the price.

Shower pressure and temperature OK. Shower door present. Location OK.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
I lost my phone after I checked out, on a Grab car. The hotel staff went the whole nine yards to help me contact Grab and subsequently to driver to help me retrieve my phone. I'm eternally grateful in particular to Ikram, as well as the other front desk staff. Needless to say, I will be a lifelong patron so long as the hotel continues to operate.
Stayed 1 night in Feb 2019
Verified

8/10 Good

Chan

Liked: Staff & service

Value for money

Overall ok
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

NuRul

Amazing
Stayed 1 night in Nov 2018
Verified

8/10 Good

Verified traveller

Average

I checked in for 1 night at Grand Sentosa hotel with my family. The location is convenient and plenty of food around if you are looking for short stay. Counter services was average as I dont really sense any friendliness of the reception. It was fine for me because we only stay for 1 night. Overall for the price, this hotel is quite good.
Stayed 1 night in Nov 2018
Verified

6/10 Okay

Francis

Liked: Staff & service

Basic hotel with good massage places nearby

Basic hotel with good foot massage places just downstairs at the same building.. The room aircon is powerful but too noisy.. The window is faulty at room 4030 as cannot be locked... Security issue so better get someone to check.. The shower head and the stand have to be replace as well.. Not in good condition..
Stayed 1 night in Nov 2018