6/10 Okay
Judith
17 Apr 2025
The biggest drawback to staying here was that the guests have no control over the heat. When I checked in, I entered my room, and it felt like it was 95 degrees. There was a card in the room purporting to be about how to control the heat, but even if the controls are turned off, the heat continues. Or, when the hotel turns the heat off, there is no way to turn it on in the room. The bedroom window in my room did not open, so I requested and got a different room, where it was still hot, but the window opened. Before I arrived, I had called to request a rollaway bed for two nights, and the desk clerk I talked to seemed to not know what a rollaway bed was. After consulting with someone, he told me they did not have any. However, after I arrived, I spoke with a different desk clerk who DID provide me with a rollaway. A friend stayed in a different room. She was told it did not have a refrigerator, but it did. I was in Juneau for the Alaska Folk Festival, and the festival newsletter said the Baranof was offering discounted rooms. I had already made my reservation (through Expedia), but I called to see if I could get a reduced rate. First, the desk clerk denied they were offering a discount. Then, after consulting with someone, she claimed to calculate a discounted rate, but it was more than I had paid. She kept telling me I would save $$, but the amount she gave me was more. I kept asking for clarification, and she hung up on me. The view from my room was nice.
Judith
Stayed 10 nights in Apr 2025