8/10 Good
Daniel T
Travelled with partner
20 Aug 2025
Staff is great some of the highly touted restaurants didn't live up to the hype. Large complex, pretty much need a golf cart to get around and at times carts aren't always available.
Beaches were a mess do to the large amount of Seaweed that they were working very hard to clean up. Butlers didn't always have current beach conditions.
We weren't given rules regarding private areas until we were asked to leave a private beach, even though we spent an entire day at the location the day before without any issues.
Expedia doesn't list the dive center which is right on the property. Scuba Jake is right there and a very good dive center. I happened to bump into the guys after we were asked to leave the private beach. I booked 2 dives with them to avoid going back into Akumal for my scuba outings.
The butlers are really more like concierge for your building than actual butlers that you may find at other resorts. They handle your needs by organizing things for you.
Overall it is a very good resort with excellent service. They need to improve on communications and don't hamper chefs and line cooks with lower quality foods. The italian and french restaurants had good food and excellent service. The steakhouse not so much, however service was exceptional. The ribeye was tough and the potatoes and vegetables were luke warm at best, desert was awesome. The Hacienda buffet was the best buffet that we tried at the resort.
Daniel T
Stayed 8 nights in Aug 2025































