4/10 Poor
Kristy, Seattle
Travelled with group
22 Apr 2025
It is a much older property than I anticipated for a VIP hotel. However, the biggest problem we had is that at no time during check-in or during our 4-day stay, where we informed that the water to our entire building was going to be shut off from 9:00 a.m. to 3:00 p.m. on the Friday and then again on the Monday.
I was in mid-shower when it shut off at one point and the maintenance men brought me a bucket of water to use to rinse off.
We sort of forgave the water being turned off on Friday during the day as we were out most of the day exploring the island, but I am super disappointed to report that on Sunday evening we called and asked for a late checkout on Monday and nobody mentioned that the water would be turned off again on Monday.
Why would we want to add time to prepare for our flight home in a room where there's no way to take a shower or flush the toilet?
I tried talking to the property about this issue and they simply informed me that I would have been informed during check-in and they would not offer me any sort of refund for the inconvenience.
Kristy
Stayed 4 nights in Mar 2025