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Sandman Hotel & Suites Kelowna

3.0 star property

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Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Fridge, microwave, coffee/tea maker
Reception
Balcony
2 restaurants, breakfast served

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Place, Orchard Park Mall
    ‪1 min walk‬
  • Place, Orchard Park Shopping Centre
    ‪4 min walk‬
  • Place, Mission Creek Regional Park
    ‪11 min walk‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower | 1 bedroom, premium bedding, in-room safe, individually decorated

Room, 1 King Bed, Tower

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 2 Queen Beds (Atrium Building)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Room, 1 Queen Bed (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Room, 2 Queen Beds (Atrium Building)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites Kelowna

Hotel in Kelowna with 2 restaurants and fitness centre
This smoke-free hotel features 2 restaurants, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre.
Sandman Hotel & Suites Kelowna offers 220 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at Sandman Hotel & Suites Kelowna. During your stay, you're just a quick walk from Orchard Park Mall. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 3-minute walk from Orchard Park Mall and 5 minutes on foot from Orchard Park Shopping Centre
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Sandman Hotel & Suites Kelowna. Self parking is free.

This Kelowna hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorised watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Renovations and closures

The property will be renovating from 25 July 2025 to 1 August 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Reviews

Sandman Hotel & Suites Kelowna Reviews

6.8

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 552 out of 1902 reviews
Rating 8 - Good. 432 out of 1902 reviews
Rating 6 - Okay. 384 out of 1902 reviews
Rating 4 - Poor. 281 out of 1902 reviews
Rating 2 - Terrible. 253 out of 1902 reviews

Reviews

4/10 Poor

robert

Travelled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Jennifer

Liked: Staff & service
Stayed 3 nights in Aug 2025

2/10 Terrible

Lane

Stayed 1 night in Aug 2025

6/10 Okay

Landon

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Chris

Stayed 1 night in Jul 2025

4/10 Poor

Patrick

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom need to be cleaned up
Stayed 1 night in Aug 2025

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is a little dated but is currently undergoing renovation. Rooms are comfortable and clean. Absolutely fine for the price point.
Stayed 1 night in Aug 2025

8/10 Good

Sheikh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Suman

Stayed 2 nights in Aug 2025

4/10 Poor

Harvir

Disliked: Cleanliness, amenities
Rip off
Stayed 1 night in Aug 2025

2/10 Terrible

Ramandeep

Travelled with family and small children
Disliked: Cleanliness
Pictures shown online was way nicer than actual room and bathroom. Bathroom was worse. Carpet in the room was very bad.
Stayed 2 nights in Aug 2025

6/10 Okay

Rod

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are old and need updating
Stayed 2 nights in Aug 2025

6/10 Okay

Brigida

Disliked: Amenities, property conditions & facilities
Lobby is under renovation - I was woken up my hotel in the middle of night to move my vehicle - 5 hours after having been parked there …really?
Stayed 2 nights in Aug 2025

8/10 Good

Desiree

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Christine

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. It is very dirty and run down. The lobby was under construction. The swimming pool and hot tub were out of order. I booked a room with a kitchenette. The dishwasher was out of service and the stove had been completely removed. There were hardly any utensils in the drawers or cups or plates. The carpets were very badly stained bleach marks, and black marks. The bathroom was not very clean and the room was dusty. I reached out to the company who I booked it from and they called the hotel. Evidently May had said she had given me a discount to my credit card which to this day I have still not received.
Stayed 2 nights in Aug 2025

6/10 Okay

Eldon

Disliked: Property conditions & facilities
Lower levels not accessible for those with mobility issues or lager luggage
Stayed 1 night in Aug 2025

6/10 Okay

Abbigail

Travelled with partner
Liked: Staff & service, amenities
Came during renovations, at 830 pm when we came to check-in our room was not ready yet; luckily, we were upgraded, due to the renovations the room seemed super unfinished and not ready for use, carpets were not flat and several times I tripped in the hallway. Room was never cleaned even with the "clean me" sign, leading us to have to contact front desk during our 4 day stay. Watch out for the cleanliness of the kettles ours was full of rust and needed to be exchange. For the cost we didn't really enjoy the sandman this trip.
Stayed 4 nights in Aug 2025

4/10 Poor

Carmen

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were in the basement on the first floor. Never got fresh towels. No water stations anywhere. Vending machine was broken. Room smelled very strong and the linen smelled strongly of bleach (overwhelmingly strong) . AC didn’t work well. There was so much construction.
Stayed 2 nights in Aug 2025

4/10 Poor

Karla

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is under construction for renovations. Had I known prior I would not have booked here. Our room was clean but very musty smelling. Bed was very springy.
Stayed 1 night in Aug 2025

4/10 Poor

Pegah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Clara

Stayed 1 night in Jul 2025

6/10 Okay

Sondra

clealiness aweful, YUCK
Stayed 5 nights in Aug 2025

6/10 Okay

Annarita-Lilla

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is currently under renovation, there is no elevator, the toilet would not flush properly even after maintenance came to fix it. Bedroom area was renovated BUT the bathroom was not. Cracked tiles with stains on them and an old tub shower combo . I would not recommend this hotel in its current state
Stayed 2 nights in Aug 2025

6/10 Okay

Kathleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the staff, a shame about renovations abd yhe rooms were old and not sure how clean they were.
Stayed 1 night in Aug 2025

4/10 Poor

Cassia Nicole

Stayed 2 nights in Aug 2025