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Sandman Hotel & Suites Kelowna

3.0 star property

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Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Fridge, microwave, coffee/tea maker
Balcony
Reception
2 restaurants, breakfast served

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Place, Orchard Park Mall
    ‪1 min walk‬
  • Place, Orchard Park Shopping Centre
    ‪4 min walk‬
  • Place, Mission Creek Regional Park
    ‪11 min walk‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower | 1 bedroom, premium bedding, in-room safe, individually decorated

Room, 1 King Bed, Tower

7.2 out of 10
Good
(54 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Kitchenette, Tower (Balcony)

7.8 out of 10
Good
(15 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 2 Queen Beds (Atrium Building)

7.0 out of 10
Good
(110 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed (Atrium Building)

8.0 out of 10
Very good
(119 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

7.4 out of 10
Good
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

7.6 out of 10
Good
(8 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

7.0 out of 10
Good
(19 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Room, 1 Queen Bed (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Room, 2 Queen Beds (Atrium Building)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites Kelowna

Hotel in Kelowna with 2 restaurants and fitness centre
This smoke-free hotel features 2 restaurants, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre.
Sandman Hotel & Suites Kelowna offers 220 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at Sandman Hotel & Suites Kelowna. During your stay, you're just a quick walk from Orchard Park Mall. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 3-minute walk from Orchard Park Mall and 5 minutes on foot from Orchard Park Shopping Centre
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Sandman Hotel & Suites Kelowna. Self parking is free.

This Kelowna hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorised watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Renovations and closures

The property will be renovating from 25 July 2025 to 1 August 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 561 out of 1919 reviews
Rating 8 - Good. 435 out of 1919 reviews
Rating 6 - Okay. 388 out of 1919 reviews
Rating 4 - Poor. 282 out of 1919 reviews
Rating 2 - Terrible. 253 out of 1919 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Carley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location, clean rooms, terrible service. Clogged toilet - had to ask 4 different people before someone finally came to unclog it (all we asked for was a plunger and that took 4 hours). Pool had no towels, asked for some and no one ever showed up to refill them. We finally just started taking what we needed off the housekeeping carts ourselves. Positives - great location, clean comfy rooms, lots of dining close by. But would not expect good service
Stayed 3 nights in Aug 2025

8/10 Good

Rigert

Travelled with family
Liked: Amenities
Friendly and helpful
Stayed 1 night in Aug 2025

8/10 Good

skye

Stayed 1 night in Aug 2025

10/10 Excellent

Gurinder, Calgary

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Stayed 2 nights in Jun 2025

8/10 Good

Manpreet

Travelled with partner
Liked: Cleanliness, staff & service
My boyfriend and I had a nice stay at the Sandman Hotel in Kelowna. The staff were friendly, and housekeeping was quick and did a great job keeping things clean. However, there were a few inconveniences — the hotel was under renovation (which we weren’t told about), the hot tub was closed, and the lighting in our room wasn’t working properly. Parking was also a bit tricky at times. That said, it was affordable and comfortable for our needs. I’d recommend calling ahead to check on amenities, but I’d stay here again for a short trip.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rashpinder

Stayed 2 nights in Aug 2025

4/10 Poor

Bhupinder

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location and staff was nice but condition of the room and washroom was not good, especially the toilet and sink. There was weak Wi-Fi. There was no lift and hotel renovation gave us a bad experience.
Stayed 2 nights in Aug 2025

6/10 Okay

Darrell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like this Hotel at all!
Stayed 3 nights in Aug 2025

6/10 Okay

Mike

Liked: Cleanliness
Disliked: Property conditions & facilities
only 1 ac unit worked in a suite
Stayed 2 nights in Aug 2025

6/10 Okay

Cara

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2025

2/10 Terrible

Pavneet

Travelled with family and small children
Disliked: Amenities
The rooms were poorly cleaned - bunch of pet hair, sticky surfaces. Room was not equipped with necessary supplies. Sidarth at the front desk made efforts to make the situation better by getting the room cleaned again. It helped a little but our experience was ruined already, mostly concerned cuz we had 2 infants with us.
Stayed 1 night in Aug 2025

8/10 Good

Hasnain

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Mia Dave

Travelled with partner
Disliked: Cleanliness, amenities
the room given to us was dirty. we were given another room but it smell smoke. it was my first time staying in sandman and will be my last too. hotel layout is confusing.
Stayed 2 nights in Aug 2025

10/10 Excellent

Joan

Stayed 1 night in Aug 2025

2/10 Terrible

Sukhvir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty rug, washroom. Washroom smell so bad.
Stayed 1 night in Aug 2025

6/10 Okay

Leah

Stayed 1 night in Aug 2025

2/10 Terrible

Samuel

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Gursimran

Stayed 1 night in Aug 2025

4/10 Poor

Taylia, Merritt

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We stayed for one night, the room was not cleaned well, the A/C was incredibly loud (like something was broken in it), the bathroom sink was plugged and the bathtub was also plugged. We informed the staff that they wouldn’t drain and they didn’t attempt to fix it. Not worth that $300 we wont be going back anytime soon.
Stayed 1 night in Aug 2025

2/10 Terrible

Balkar Singh

Travelled with family
Disliked: Amenities, property conditions & facilities
Ac was not working prot
Stayed 1 night in Aug 2025

10/10 Excellent

Allen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jatinder

Stayed 2 nights in Aug 2025

10/10 Excellent

Jiwanjot

Stayed 1 night in Aug 2025

2/10 Terrible

Jared

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Wife and i checked in. Front desk was a foldable picnic table while the entire lobby was taped off for renovations. Lobby was musty dirty and dusty from said renovations. Polite staff at desk. Room appeared to be in an old rennovated apartment building not even connected to the main building. We had to walk through a dark alley and parking lot to get there. Room was absolutely disgusting. It was obviously converted from a crappy old apartment building. Our "suite" on the first floor which the "balcony" we had booked was actually just a sketchy door opening to the parking lot. Not even a patio just concrete parking lot with a truck's back end within 5 feet of our "patio" door. The wallpaper was peeling, the carpet was covered in garbage and not vaccumed. Blinds were damaged and provided little privacy. Bathroom was dirty and not well maintained. Wife and i spent 3 minutes in the room and left. Front desk staff, to their credit, were very apologetic and understanding. They gave us no trouble and said they would approve a refund once i contacted expedia because i booked through them. As of this review my refund was approved. DO NOT STAY AT THIS PROPERTY. The pictures expedia has are not even close to accurate.
Stayed 2 nights in Aug 2025