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Sandman Hotel & Suites Kelowna

3.0 star property

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Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Reception
Fridge, microwave, coffee/tea maker
Balcony
2 restaurants, breakfast served

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Place, Orchard Park Mall
    ‪1 min walk‬
  • Place, Orchard Park Shopping Centre
    ‪4 min walk‬
  • Place, Mission Creek Regional Park
    ‪11 min walk‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower | Premium bedding, in-room safe, individually decorated, desk

Room, 1 King Bed, Tower

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Queen Beds (Atrium Building)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Classic Room, 1 Queen Bed (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Classic Room, 2 Queen Beds (Atrium Building)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites Kelowna

Hotel in Kelowna with 2 restaurants and fitness centre
This smoke-free hotel features 2 restaurants, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre.
Sandman Hotel & Suites Kelowna offers 220 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at Sandman Hotel & Suites Kelowna. During your stay, you're just a quick walk from Orchard Park Mall. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 3-minute walk from Orchard Park Mall and 5 minutes on foot from Orchard Park Shopping Centre
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Sandman Hotel & Suites Kelowna. Self parking is free.

This Kelowna hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorised watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Renovations and closures

The property will be renovating from 25 July 2025 to 1 August 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Reviews

Sandman Hotel & Suites Kelowna Reviews

6.8

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 564 out of 1931 reviews
Rating 8 - Good. 436 out of 1931 reviews
Rating 6 - Okay. 392 out of 1931 reviews
Rating 4 - Poor. 285 out of 1931 reviews
Rating 2 - Terrible. 254 out of 1931 reviews

Reviews

2/10 Terrible

Jason

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and outdated hotel Air con is extremely loud
Stayed 2 nights in Aug 2025

4/10 Poor

Alysia

Disliked: Cleanliness, property conditions & facilities
Recognize that they're going through renovations but the room was really rundown
Stayed 1 night in Aug 2025

4/10 Poor

Brandon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty, dead bugs in light fixture, blinds were broken and very dirty.
Stayed 2 nights in Aug 2025

2/10 Terrible

Dwight

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Ramandeep

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

4/10 Poor

Christie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was very disappointing booking a room that had a “balcony” only to find out it was a door to the parking lot and no patio furniture. It also was suppose to have a couch with a pullout bed but it just had two small chairs and a table. The water pressure in the bathroom sink was so strong you got a shower just washing your hands. We also requested service as our toilet was plugged. It took over two hours and two phone calls for someone to come fix it.
Stayed 1 night in Aug 2025

6/10 Okay

chantelle

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Was under construction and we were not aware when booking. Bathroom had stains on the floor and painters tape still was up. Bedding was dirty. Sadly hot tub was closed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Stayed 1 night in Aug 2025

6/10 Okay

Murray

Travelled with family
Not happy with the shower and the carpet on the floors
Stayed 1 night in Aug 2025

6/10 Okay

Jacqueline

Stayed 1 night in Aug 2025

6/10 Okay

Johnathan

Was ok
Stayed 1 night in Aug 2025

2/10 Terrible

Akhil

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel I ever stayed.
Stayed 2 nights in Aug 2025

10/10 Excellent

kaylene

Stayed 3 nights in Aug 2025

10/10 Excellent

CORAZON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, the room was clean, huge and renovated. We had the king suite with balcony, it was exactly what's shown on their website. I love the kitchen with big fridge complete with all other appliances, including the dishwasher. We didn't bother to check the amenities since it's not in our interests.Checked in was a breeze, wonderful staff. Central area to restaurants and the some shopping. The only thing was parking was hard to find when you come back in the evening.
Stayed 3 nights in Aug 2025

6/10 Okay

Janeen

Travelled with partner
Disliked: Amenities, property conditions & facilities
We always stay here i have lost track now how many times but last couple times there been always something ether missing chairs in room kitchen stuff the cleanest gone down hill. Now you have put in a request to have a balcony if its on the sight says with balcony you shouldn’t have to do that. When i have booked stay week before how many is staying and days there should be enough towels and wash rags im sorry but with one wash rag im not going use same one my husband uses wash his but put that on my face. Not sure what has happened there you can’t blame remodeling of the place. It is nice quiet place if your studying or just sleep. I did have change rooms they did do that for me this last time seemed like a big deal to them though
Stayed 4 nights in Aug 2025

6/10 Okay

Gurdeep, Surrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is under renovation, elevators were not working and also shower didn’t work properly, even asked for help no one came to check.
Stayed 1 night in Aug 2025

2/10 Terrible

Hiam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only good thing about this hotel was Ibraheem at the front desk
Stayed 2 nights in Aug 2025

4/10 Poor

Iain

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Very Rough

I’m not one to complain, generally, about a hotel, but this one was really rough. Very dated (though, in their defence, they are renovating). AC units where very loud, directions between the tower rooms and main building were poorly labeled, several of the hallways were not air conditioned, many of the towels were stained and for a time during our second day, we had no hot water (I went to the front desk and asked about this. They acknowledged the problem but didn’t have a solution). We were booked for 3 days but only ended up staying for 2. This place needs a massive upgrade before I’d consider going back.
Stayed 3 nights in Aug 2025

6/10 Okay

Amarpreet

Travelled with partner
Disliked: Property conditions & facilities
The property was under major renovation, which is not stated on their website. The elevator was not working and it was just overall unsafe to be walking in and out with all the construction. The AC did not work, which made it even worse in the 35' heat.
Stayed 2 nights in Aug 2025

4/10 Poor

Joselyne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Carley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location, clean rooms, terrible service. Clogged toilet - had to ask 4 different people before someone finally came to unclog it (all we asked for was a plunger and that took 4 hours). Pool had no towels, asked for some and no one ever showed up to refill them. We finally just started taking what we needed off the housekeeping carts ourselves. Positives - great location, clean comfy rooms, lots of dining close by. But would not expect good service
Stayed 3 nights in Aug 2025

8/10 Good

Rigert

Travelled with family
Liked: Amenities
Friendly and helpful
Stayed 1 night in Aug 2025

8/10 Good

skye

Stayed 1 night in Aug 2025

10/10 Excellent

Gurinder, Calgary

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Stayed 2 nights in Jun 2025