4/10 Poor
Adrian
9 Mar 2025
Disliked: Cleanliness, property conditions & facilities
Not as advertised
We recently booked a night at Stonecross Manor as part of our ten year anniversary celebrations planning to enjoy the spa facilities. Unfortunately, upon arrival, we were informed that the pool and spa were unavailable due to renovations. At the time of booking we were not informed that this would be the case and Hotels.com did not highlight that any renovations were taking place.
Our room was spacious and we enjoyed how the hotel is supporting local businesses through the handmade toiletries. However, the walls were covered in marks, the carpet was dotted with coffee stains and most disappointing of all was the fact that we discovered in the morning that the window frame and net curtain were absolutely covered in black mould.
After an evening out, we arrived back at the hotel to find that the outer door was firmly closed and we could not alert any night staff via the intercom or by ringing the hotel. We were left wondering what to do for around twenty minutes before completing a circuit of the building in complete darkness and discovering the outside door of the kitchen. Luckily a member of staff was in there at the time and we finally gained access to the hotel.
Staff were sympathetic during checkout but no offer of discount or compensation was made. Given the rather hefty price tag of a single night and the lack of amenities, together with the distinct lack of cleanliness of the room, we cannot recommend this hotel and will not be returning.
Adrian
Stayed 1 night in Mar 2025