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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Free buffet breakfast
Point of interest
Check-in/check-out kiosk
Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Gym

Explore the area

View in a map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • St Jacobs Farmers Market
    ‪3 min walk‬
  • University of Waterloo
    ‪5 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible

8.0 out of 10
Very good
(12 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(29 reviews)
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed, Jetted Tub

7.4 out of 10
Good
(6 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(90 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(49 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(16 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

9.2 out of 10
Wonderful
(30 reviews)
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Suburban hotel with free breakfast and fitness centre
An indoor pool, a fitness centre and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and free newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. During your stay, you're just a quick walk from St Jacobs Farmers Market. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 4-minute walk from St Jacobs Farmers Market and 6 minutes by car from University of Waterloo
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 1200 square feet (111 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. Self parking is free.

This Township of Woolwich hotel is smoke free.

Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from September 8 2025 to September 8 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 645 out of 1201 reviews
Rating 8 - Good. 341 out of 1201 reviews
Rating 6 - Okay. 127 out of 1201 reviews
Rating 4 - Poor. 43 out of 1201 reviews
Rating 2 - Terrible. 45 out of 1201 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Len

Stayed 1 night in Jun 2025

10/10 Excellent

Edward

Liked: Cleanliness, amenities
Stayed 1 night in May 2025

8/10 Good

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Louai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed to find a hotel quickly after our condo flooded, so we stayed here because it was nearby! Staff were exceptionally kind, professional, and accommodating. They helped us get access to some basic hygiene necessities and made it easy for us to extend our stay without having to change rooms!
Stayed 1 night in Jun 2025

10/10 Excellent

Grant

Travelled with group
Liked: Cleanliness, staff & service, amenities
Some areas need renovations (curtains torn in dining area) and renos are in progress. Loved the welcoming lobby/lounge with nice warm light!
Stayed 2 nights in May 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service
Very friendly and was welcome
Stayed 1 night in Jun 2025

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness, staff & service
Could hear coughing and when peoples doors closed all night. Its a nice hotel, pool is good for kids, free breakfast with eggs etc. Just wish it was more sound proof.
Stayed 1 night in May 2025

10/10 Excellent

Flo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to market and outlet stores. Breakfast was very good with lots of choices. Staff were very helpful.
Stayed 2 nights in May 2025

2/10 Terrible

Yoshiko

Stayed 1 night in May 2025

4/10 Poor

Christian

Stayed 1 night in May 2025

8/10 Good

June

Liked: Cleanliness, amenities, property conditions & facilities
Everything went very well
Stayed 1 night in May 2025

6/10 Okay

Alison

Travelled with partner
Disliked: Amenities, property conditions & facilities
Expensive
Stayed 1 night in May 2025

8/10 Good

Wahid

Stayed 1 night in May 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clean hotel. Lots of parking
Stayed 1 night in May 2025

8/10 Good

Marie-Eve

Travelled with family, Business traveller
Liked: Cleanliness
Nice location, right beside the St-Jacob's market. Nice pool and kids splash pad. There was a sulfar smell in the building.
Stayed 2 nights in May 2025

10/10 Excellent

Candy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in and used the pool. Pool was a little cold and the jets being in the pool were annoying, no towels for swimming so we did have to drip on slippery floors back to our room. My main reason for the stay was to give my grandbabies a night of swimming if It was just for a place to stay I would say great location. We did enjoy our stay.
Stayed 1 night in May 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Kubra

Stayed 1 night in May 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything in walking distance

Great place pool was nice. Breakfast great. Room was renovated and up to date. Great restaurant beside "Jacks" amazing food and affordable prices.
Stayed 3 nights in May 2025

8/10 Good

Susan

Travelled with family
Loved the market next door.
Stayed 2 nights in May 2025

8/10 Good

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool vibes! Great for kids and family setting!! They should sell swim passes.
Stayed 1 night in May 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Shafina

Great location
Stayed 1 night in May 2025