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The Walper Hotel, part of JdV by Hyatt

4.0 star property

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Photo gallery for The Walper Hotel, part of JdV by Hyatt

Lobby sitting area
Exterior
Terrace/patio
Reception
2 restaurants, lunch served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Gym
  • Air conditioning

Explore the area

View in a map
20 Queen St S., Kitchener, ON, N2G 1V6
  • Centre In The Square
    ‪8 min walk‬
  • Kitchener Memorial Auditorium Complex
    ‪4 min drive‬
  • University of Waterloo
    ‪7 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Premium bedding, pillow-top beds, in-room safe, individually furnished

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(23 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, individually furnished

Room, 1 King Bed

9.6 out of 10
Exceptional
(34 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, City View

Premium bedding, pillow-top beds, in-room safe, individually furnished

Room, 1 Queen Bed, City View

9.2 out of 10
Wonderful
(10 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Historic)

Suite (Historic) | Premium bedding, pillow-top beds, in-room safe, individually furnished

Suite (Historic)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Urban)

Suite, 1 King Bed (Urban) | Premium bedding, pillow-top beds, in-room safe, individually furnished

Suite, 1 King Bed (Urban)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed (Urban)

Suite, 1 Queen Bed (Urban) | Living area | 48-inch flat-screen TV with cable channels, TV, iPod dock

Suite, 1 Queen Bed (Urban)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds | Premium bedding, pillow-top beds, in-room safe, individually furnished

Deluxe Suite, 2 Queen Beds

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, pillow-top beds, in-room safe, individually furnished

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, individually furnished

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, individually furnished

Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Room, 1 King Bed, Accessible (Shower) | Premium bedding, pillow-top beds, in-room safe, individually furnished

Room, 1 King Bed, Accessible (Shower)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

The Walper Hotel, part of JdV by Hyatt

Victorian hotel with 2 restaurants and 24-hour fitness centre
2 restaurants, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking and conference space are on-site.
The Walper Hotel, part of JdV by Hyatt offers 92 accommodations with iPod docking stations and a safe. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 48-inch flat-screen televisions come with cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at The Walper Hotel, part of JdV by Hyatt. During your stay, you're just a quick walk from TheMuseum. Enjoy features like free WiFi in public areas, plus 2 restaurants and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Self-parking available for a fee
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by car from University of Waterloo and 12 minutes from St Jacobs Farmers Market
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 8000 square feet (743 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and barbecue grills are also featured at the business-friendly The Walper Hotel, part of JdV by Hyatt. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This Victorian Kitchener hotel is smoke free.

TWH Social – This restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CAD 18 per day)
  • Uncovered parking on site (CAD 23 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • TWH Social

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 4 meeting rooms
  • 8,000 square feet of conference space

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Fixed shower seat
  • Front entrance ramp
  • Grab bar in shower (91 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lift (107 centimetre wide door)
  • Portable shower seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1893
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive smart lock details
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk, smart lock

Pets

  • Pets: CAD 75 per accommodation, per stay, plus a one-time cleaning fee of CAD 75
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 40.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: CAD 23.00 per day (in/out privileges)
  • Nearby parking fee: CAD 18 per day (427 ft away)
  • Pet fee: CAD 75 per accommodation, per stay plus a one-off CAD 75 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive smart lock details. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Walper
Walper Hotel
Walper Hotel Kitchener
Walper Kitchener
Walper Terrace Kitchener
The Walper Hotel Kitchener, Ontario
The Walper Hotel
The Walper Hotel part of JdV by Hyatt
The Walper Hotel, part of JdV by Hyatt Hotel
The Walper Hotel, part of JdV by Hyatt Kitchener
The Walper Hotel, part of JdV by Hyatt Hotel Kitchener

The Walper Hotel, part of JdV by Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1000 reviews
Rating 8 - Good. 236 out of 1000 reviews
Rating 6 - Okay. 73 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jun 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was bc absolutely stunning! It was super comfortable, quiet, and clean! I would definitely stay there again.
Stayed 1 night in May 2025

6/10 Okay

Saseela

Stayed 1 night in May 2025

10/10 Excellent

Mingxing

Liked: Cleanliness, amenities, property conditions & facilities
The property is good, old fashioned spacious, big room with good facilities
Stayed 3 nights in May 2025

6/10 Okay

Yijun

Travelled with family
Liked: Cleanliness
The front desk staff were great — friendly, welcoming, and helpful. No complaints there. However, I booked a City View room specifically for the view, which was a big part of why I chose this hotel. The room I got (Room 306) had no city view at all — it faced the other side of the building with a wall right outside the window. It felt misleading and disappointing. On top of that, the shower design in the washroom wasn’t practical. The door didn’t block water properly at the bottom, so water leaked out and soaked the floor towel and my slippers that I’d left just outside the shower. Overall, it didn’t match what was advertised, and I left feeling like I didn’t get what I paid for. I hope the hotel looks into this and makes sure guests actually receive the room type they book.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice property
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Brayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Friendly staff, clean rooms with great temperature control and amenities. Shoutout to the staff for helping me with keeping a bouquet of flowers cool in a fridge they had until I needed them. As well as setting aside a piece of clothing I forgot in the room so I could return and retrieve them.
Stayed 2 nights in May 2025

8/10 Good

Meng-Ting

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The TV is not working properly
Stayed 1 night in May 2025

2/10 Terrible

Rachel

Liked: Cleanliness
Disliked: Staff & service
Skip to content Open sidebar ChatGPT You said: Can you please reword this Hotel review where needed so it doesn't mention specific people: I witnessed the General Manager berating and disrespecting a young mother in front of her young daughter. It was appalling to witness...it appeared the young mother was just requesting a reimbursement that was promised to her by a a manager the day before. The General Manager refused to uphold and acknwledge the committment. He then called the police on the woman who didnt raise her voice once during the interaction while he yelled and continued to berate her. This Hotel is more luxury and the service should be reflective of this. I will not stay at a Hyatt or associated hotel again. ChatGPT said: Certainly, here is a revised version of your hotel review with the focus on the incident rather than specific individuals: I witnessed a deeply troubling interaction at this hotel involving a staff member and a guest—a young mother accompanied by her child. The guest appeared to be calmly requesting a reimbursement that had been promised to her the previous day by hotel management. Instead of resolving the matter professionally, the staff member responded with hostility and disrespect, speaking loudly and harshly while the guest remained composed throughout. Shockingly, the situation escalated to the point where the police were called, despite the guest's calm demeanor. Given the hotel’s luxury status, I expected a much higher standard of pr
Stayed 1 night in May 2025

2/10 Terrible

Michael

Stayed 2 nights in May 2025

8/10 Good

shabbir

Stayed 1 night in Apr 2025

8/10 Good

Chris

Stayed 1 night in Apr 2025

10/10 Excellent

Tom, West Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host who checked us in was amazingly helpful and kind. Really made us feel welcome. Great hotel.
Stayed 1 night in May 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel for a concert and it turned out the concert was less than 2 blocks away. Everything you need is within 3 blocks. Wonderful area and easy to get there.
Stayed 1 night in May 2025

10/10 Excellent

Laryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Apr 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in May 2025

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Walper is a gem in downtown Kitchener! From the staff to the rooms to the awesome good, our weekend hosting a bridal shower at the Walper was nothing less than outstanding!
Stayed 1 night in May 2025

4/10 Poor

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Could not sleep due to very loud music being played at a wedding reception at the hotel until 1 am. very loud foot steps from the floor above. And then at 6am piano music was being played in the lobby, clearly audible in our room on the 3rd. floor.
Stayed 1 night in May 2025

10/10 Excellent

Simona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice personnel. Very clean, chic, cozy, comfortable and decently equipped room. Perfect for a short stay.
Stayed 1 night in Apr 2025

10/10 Excellent

giovanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king room is very large and found it very clean. The hotel bar is well stocked. Service overall is friendly and helpful.
Stayed 1 night in May 2025

10/10 Excellent

Trista

Stayed 1 night in Apr 2025

6/10 Okay

Sofia

Travelled with partner
Liked: Cleanliness, staff & service
This is our second time staying the Walper Hotel. We came back because we had a great first stay. Unfortunately, we weren't as lucky this time. The room we were given was quite small, the bathroom was rusty and the blinds did not cover the entire windows so it was extremely bight so we were unable to sleep. Also, the image on the tv kept glitching so we couldn't even watch anything. For the price, it differently was not worth it this time around.
Stayed 1 night in Apr 2025

10/10 Excellent

Suzanne M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025