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Hilton Garden Inn Knoxville Papermill Drive

3.0 star property

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Photo gallery for Hilton Garden Inn Knoxville Papermill Drive

Terrace/patio
Indoor pool
Breakfast and dinner served
Reception
Deluxe Room, 1 King Bed | Living area | 50-inch flat-screen TV with cable channels, TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

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6200 Papermill Drive, Knoxville, TN, 37919
  • Place, Bearden Antique Mall
    ‪2 min drive‬
  • Place, West Town Mall
    ‪3 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(6 reviews)
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.8 out of 10
Exceptional
(37 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(7 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(6 reviews)
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(5 reviews)
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

7.6 out of 10
Good
(4 reviews)
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe King Room

  • Sleeps 2

Deluxe King Room - Hearing Accessible

  • Sleeps 2

Deluxe King Room With Tub-Mobility Accessible

  • Sleeps 2

King Room

  • Sleeps 2

King Room - Hearing Accessible

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room with Two Queen Beds-Hearing Accessible

  • Sleeps 4

premium Two Queen Room

  • Sleeps 2

Premium King Room

  • Sleeps 2

Mobility Access King Room with tub

  • Sleeps 2

Mobility Access King Room with Roll in Shower

  • Sleeps 2

2 Queen Mobility Accessible W/Rollin Shower

  • Sleeps 4

Guest Room With 2 Queen Beds And Bathtub-Mobility Accessible

  • Sleeps 4

Similar properties

Restaurant
Hampton Inn & Suites Knoxville Papermill Drive
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 1,005 reviews
The price is €126
includes taxes & fees
5 Apr - 6 Apr
Hampton Inn & Suites Knoxville Papermill Drive

About this property

Hilton Garden Inn Knoxville Papermill Drive

Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli and coffee/tea in a common area.
Hilton Garden Inn Knoxville Papermill Drive offers 140 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Knoxville Papermill Drive. During your stay, you'll be within walking distance of Bearden Antique Mall. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and 2 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from West Town Mall and 6 minutes from University of Tennessee
  • Cats and dogs welcome for a fee
Hilton Garden Inn Knoxville Papermill Drive offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 2100 square feet (195 square metres) and includes conference space. A terrace, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn Knoxville Papermill Drive. Free self parking is available.

This 3-star Knoxville hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Garden Grille & Bar – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 16 for adults and USD 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Garden Grille & Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • High chair
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 2,100 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 16.00 for adults and from USD 10.00 for children
  • Pet fee: USD 75.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

SUPER 8 KNOXVILLE DOWNTOWN WEST
SUPER 8 MOTEL KNOXVILLE DOWNTOWN WEST
Travelodge Knoxville West Motel
Travelodge Knoxville West
Super 8 Knoxville Downtown/West Hotel
SUPER 8 MOTEL KNOXVILLE DOWNTOWN/WEST
Hilton Garden Inn Knoxville Papermill Drive Hotel
Hilton Garden Inn Knoxville Papermill Drive Knoxville
Hilton Garden Inn Knoxville Papermill Drive Hotel Knoxville

Hilton Garden Inn Knoxville Papermill Drive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 403 out of 696 reviews
Rating 8 - Good. 132 out of 696 reviews
Rating 6 - Okay. 71 out of 696 reviews
Rating 4 - Poor. 40 out of 696 reviews
Rating 2 - Terrible. 50 out of 696 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Quantre

Liked: Cleanliness, amenities, property conditions & facilities
Good rooms and front desk
Stayed 1 night in Dec 2025

10/10 Excellent

Nagesh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spacious and clean room.
Stayed 2 nights in Dec 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

James

Stayed 1 night in Dec 2025

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was amazing. Very courteous Front desk workers.
Stayed 1 night in Dec 2025

8/10 Good

Kendall

Stayed 5 nights in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet good location. Friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities
Highly recommend this one. Very clean, wonderful customer service. Great location. I will definitely stay here again.
Stayed 1 night in Dec 2025

10/10 Excellent

Meredith

Stayed 2 nights in Dec 2025

2/10 Terrible

Ismael

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
•two staff members were rude and short. •the extractor in the bathroom didn’t work •the new air quality sensor is terrible, it gets triggered with any spray or aerosol that you may use. The staff did not make us aware of that and it kept beeping all night and when they reset it we had no electricity in the room. On top of everything two staff members were rude and short. They even implied that they couldn’t assist with anything since the reservation was done through a third party, in this case Expedia.
Stayed 1 night in Nov 2025

10/10 Excellent

Raymond

Stayed 3 nights in Nov 2025

10/10 Excellent

Reo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice rooms and staff
Stayed 4 nights in Nov 2025

10/10 Excellent

Logan

Stayed 2 nights in Nov 2025

10/10 Excellent

Jodi

Liked: Cleanliness, amenities
Clean
Stayed 2 nights in Nov 2025

10/10 Excellent

Aimee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Amazing Stay at Hilton Garden Inn – Knoxville, Papermill Road! I had an absolutely amazing experience at the Hilton Garden Inn in Knoxville on Papermill Road! I stayed in a King Deluxe room for my birthday, and my family joined me with two additional rooms. Everything was perfect from start to finish. The rooms were clean, spacious, and very comfortable — exactly what you’d hope for. The staff was spectacular — friendly, professional, and went above and beyond to make our stay special. The food was delicious, and the location couldn’t be better — convenient to everything yet peaceful and relaxing. I can’t say enough about how amazing this hotel is. I’m usually a tough critic, but this place truly impressed me. I’ll never stay anywhere else when I come back home to Knoxville! Highly recommend!
Stayed 1 night in Nov 2025

10/10 Excellent

THOMAS

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean Staff was nice and welcoming
Stayed 1 night in Nov 2025

10/10 Excellent

Raymond J

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness
Stayed 5 nights in Oct 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities
Very nice stay!
Stayed 2 nights in Oct 2025

10/10 Excellent

Mary C

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Always good.
Stayed 1 night in Nov 2025

4/10 Poor

Keith

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The window was broken in the room and just taped up. Had to ask for clean towels. The breakfast is nothing special but still costs $16 per person. Stayed at a competitor that had the same breakfast and it was included in the room cost. They had no contact solution in the market area even though they said they had everything you'd need. And yes it was game weekend but the price was ridiculous and not even close to worth it.
Stayed 2 nights in Oct 2025

10/10 Excellent

Dalton

Stayed 1 night in Nov 2025

8/10 Good

Robin Spicie

Travelled with family
Liked: Cleanliness
Excellent customer service and cleanliness.
Stayed 3 nights in Oct 2025

10/10 Excellent

James

Stayed 1 night in Oct 2025

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quier and well maintained
Stayed 1 night in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service
Yes don't drink
Stayed 2 nights in Oct 2025