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Promenade Hotel Kota Kinabalu

4.0 star property

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Photo gallery for Promenade Hotel Kota Kinabalu

Exterior
Buffet
1 bedroom, free minibar, in-room safe, desk
Outdoor pool, pool loungers
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Gym
  • Housekeeping
  • Laundry

Explore the area

View in a map
No 4, Lorong Api-Api 3, Api-Api Centre, Kota Kinabalu, Sabah, 88000
  • Place, Centre Point
    ‪5 min walk‬
  • Place, Imago Shopping Mall
    ‪8 min walk‬
  • Place, Suria Sabah Shopping Mall
    ‪19 min walk‬
  • Airport, Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪7 min drive‬

Room options

View all photos for Promenade Deluxe Suite with Club Lounge Access

1 bedroom, free minibar, in-room safe, desk

Promenade Deluxe Suite with Club Lounge Access

  • Sleeps 2

View all photos for Promenade Superior Suite with Club Lounge Access

1 bedroom, free minibar, in-room safe, desk

Promenade Superior Suite with Club Lounge Access

  • Sleeps 2

View all photos for Superior Double or Twin Room

1 bedroom, free minibar, in-room safe, desk

Superior Double or Twin Room

8.6 out of 10
Excellent
(13 reviews)
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room, Non Smoking, Bathtub

1 bedroom, free minibar, in-room safe, desk

Deluxe Double or Twin Room, Non Smoking, Bathtub

9.4 out of 10
Exceptional
(10 reviews)
  • 29 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Junior Double Room

1 bedroom, free minibar, in-room safe, desk

Junior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Promenade Superior Suite with Club Lounge Access

1 bedroom, free minibar, in-room safe, desk

Promenade Superior Suite with Club Lounge Access

  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Promenade Deluxe Suite with Club Lounge Access

1 bedroom, free minibar, in-room safe, desk

Promenade Deluxe Suite with Club Lounge Access

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Promenade Superior with Club Lounge Access

1 bedroom, free minibar, in-room safe, desk

Promenade Superior with Club Lounge Access

8.0 out of 10
Very good
(2 reviews)
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

View all photos for Promenade Deluxe with Club Lounge Access

1 bedroom, free minibar, in-room safe, desk

Promenade Deluxe with Club Lounge Access

  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

View all photos for Executive Suite with Club Lounge Access

Executive Suite with Club Lounge Access | 1 bedroom, free minibar, in-room safe, desk

Executive Suite with Club Lounge Access

  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with City View

1 bedroom, free minibar, in-room safe, desk

Superior Room with City View

  • Sleeps 2

View all photos for Deluxe Room With Partial Sea View

1 bedroom, free minibar, in-room safe, desk

Deluxe Room With Partial Sea View

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, free minibar, in-room safe, desk

Junior Suite

  • Sleeps 2

View all photos for Promenade Superior Room with Club Lounge Access

1 bedroom, free minibar, in-room safe, desk

Promenade Superior Room with Club Lounge Access

  • Sleeps 2

View all photos for Promenade Deluxe Room with Club Lounge Access

1 bedroom, free minibar, in-room safe, desk

Promenade Deluxe Room with Club Lounge Access

  • Sleeps 2

View all photos for Presidential Suite

1 bedroom, free minibar, in-room safe, desk

Presidential Suite

  • Sleeps 2

View all photos for Executive Suite with Club Lounge Access

1 bedroom, free minibar, in-room safe, desk

Executive Suite with Club Lounge Access

  • Sleeps 2

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Reception
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  • Pool
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includes taxes & fees
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About this property

Promenade Hotel Kota Kinabalu

Waterfront hotel with 2 restaurants and 24-hour fitness centre
This smoke-free hotel features 2 restaurants, an outdoor pool and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and 24-hour room service.
Promenade Hotel Kota Kinabalu offers 446 air-conditioned accommodations with free minibar items and minibars. LCD televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries and hairdryers.

This Kota Kinabalu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they enjoy the overall property condition at Promenade Hotel Kota Kinabalu. During your stay, you're just a quick walk from Imago Shopping Mall. Free WiFi in public areas, 2 restaurants and an outdoor pool are available.
  • Free WiFi
  • Enjoy Fusion cuisine with pool views at Promenade Cafe, one of the property's 2 restaurants
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Steps from Oceanus Waterfront Mall and Kota Kinabalu Esplanade
Promenade Hotel Kota Kinabalu offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. A business centre and 2 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 8396 square feet (780 square metres) and includes conference space. The business-friendly Promenade Hotel Kota Kinabalu also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

This 4-star Kota Kinabalu hotel is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 6:30 AM to 10 AM.
Promenade Cafe – Overlooking the pool, this buffet restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner.
Dynasty Restaurant – This restaurant specialises in Asian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10 AM for a fee: MYR 49 for adults and MYR 25 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Dynasty Restaurant
  • Promenade Cafe

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 8,396 square feet of conference space
  • Business centre

Outdoors

  • On the waterfront
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 12 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Promenade Hotel Kota Kinabalu

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 100.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately MYR 49 for adults and from MYR 25 for children
  • Rollaway bed fee: MYR 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector, a security system and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Promenade
Promenade Hotel
Promenade Hotel Kota Kinabalu
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu, Sabah
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel
Promenade Hotel Kota Kinabalu Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 180 out of 587 reviews
Rating 8 - Good. 260 out of 587 reviews
Rating 6 - Okay. 85 out of 587 reviews
Rating 4 - Poor. 45 out of 587 reviews
Rating 2 - Terrible. 17 out of 587 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jing

Travelled with group
Liked: Cleanliness, staff & service
Pro: Good location. Friendly Staff Cons: The lobby smelled like smoke even though it was non -smoking property.
Stayed 3 nights in Jul 2025

8/10 Good

ernie

Stayed 2 nights in Jul 2025

8/10 Good

Colby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were unable to give me the tool I booked (months in advance) I had to settle with combining the 2 twin beds instead of my king bed Other than that it was great the breakfast was amazing
Stayed 6 nights in May 2025

10/10 Excellent

Ching-Hua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location. Highly recommended

Update the room for us. Nice view to see the sunset. And breakfast is valuable. Highly recommended. 5-10mins walking to shopping mall and local night market.
Stayed 2 nights in May 2025

8/10 Good

MOHAMMED ISNIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good dining and good environment.will recommend others.
Stayed 3 nights in Apr 2025

10/10 Excellent

Abdellatif

Liked: Cleanliness, staff & service, property conditions & facilities
Ideale plek om te verblijven. Vriendelijk personeel. Alles is op loopafstand. Prima hotel👌 Abdellatif en Somaya Mezian
Stayed 3 nights in Apr 2025

8/10 Good

Markku Aleksi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked as expected. Good and varied breakfast, room was cleaned every day
Stayed 9 nights in Apr 2025

8/10 Good

Soo Leng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money for a comfortable stay.

Promenade Hotel is situated opposite the Waterfront and within walking distance from shopping centres and malls.
Stayed 1 night in Apr 2025

10/10 Excellent

Pei Yee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Promenade Hotel KK and would like to especially commend their outstanding service. When my rental car broke down during my trip, the staff went above and beyond to assist me with the tapping out issue—something that could have been a real hassle without their help. I also truly appreciated how accommodating they were with my last-minute request for a late check-out. The level of hospitality here is top-notch, and the warmth of the team really made a difference during my stay. I’d also like to highlight the hotel’s restaurant—the food was great, and I absolutely loved their home-baked pastries. You can really taste the care that goes into their kitchen. Overall, an excellent experience. I’ll definitely be back!
Stayed 2 nights in Apr 2025

8/10 Good

Arlene Joan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was great but walkways around was not very safe with slabs not even or missing. Electric or telephone cables hanging down- which is very unsafe.
Stayed 8 nights in Mar 2025

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 4 star property. Staff are very froendly and helpful. Breakfast was excellent with a large variety to choose from. Property was very clean and well maintained.
Stayed 3 nights in Mar 2025

8/10 Good

Cheng Hock

Liked: Cleanliness, staff & service, property conditions & facilities
will come back soon
Stayed 3 nights in Mar 2025

6/10 Okay

mohamed zairi

Stayed 1 night in Mar 2025

10/10 Excellent

James

Stayed 2 nights in Feb 2025

6/10 Okay

Laura

Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Yoke

Liked: Staff & service, property conditions & facilities
It is very relaxing
Stayed 3 nights in Jan 2025

10/10 Excellent

Nantha Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

2/10 Terrible

Vimala

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a bad experience. They had a new year countdown and they were practicing for it on 30th December and 29th December even. The 30th one had the windows vibrating and the lights reached the room. I was terribly sick and I could not catch any rest. When asked; they said it was a last minute event and that they are not responsible for a state event. I then asked for a room change, but they said I may need to top up, as the rooms above are suite? Then they proceeded to relocate me when I asked them for some effort, and they placed me nearer to the stage. This is absurd. This is clearly an indication for lack of integrity. There was no indication of such an event. I booked my tickets the week before coming here, thus I am sure the event will have been announced by then. This is unacceptable and very annoying. Also mini trigger factors will be the different toothpastes in both rooms, the new room has Colgate. The water heater was working better in this floor. There are different standards for different floors? I don’t even get this. Don’t book this place. It’s really a scam. Then the roads were closed for the event and even that was not indicated. Only one doorman came to my rescue but could not help much. Thus, I ended up draaging my luggage and walking to the mall that was 15 minutes away, in the hot sun. See; this may not be a very difficult task but my point here is the need to INFORM these details so that a customer can be well prepared. HUGE LACK OF INTEGRITY.
Stayed 4 nights in Dec 2024

4/10 Poor

Sady

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Not a good experience

Poor check-in, took around an hour , receptionist not sure what she was doing, failed to collect the tourist tax which was then collected at check out.Booked 4 rooms , one toilet did not flush at all, another had a view entirely of walll. Requested packed breakfast as we were leaving early to the airport, but it was late and the chef spilled one
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another staycation at Promenade

Check-in was good and fast with such a friendly and professional staff. Room is just as requested. Only drawback is lack of switches for lighting which was replaced with digital push screen which doesn't seem to work resulting in a poorly lit room and caused inconveniences due to that. Prefer to have manual swtches for practicality.
Stayed 1 night in Nov 2024

8/10 Good

Khairul Izan bin

Travelled with family
Liked: Amenities
Location is good.
Stayed 6 nights in Sep 2024

10/10 Excellent

Abd Hasman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Ching-Chiu

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2024

8/10 Good

Suziewati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

JACKSON

Travelled with partner
Liked: Amenities
Staff very helpful & polite.
Stayed 4 nights in Aug 2024