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Family Penthouse, Kitchenette

Bed Count 4 Twin Beds Maximum Occupancy 5 Max

Deluxe Room, Patio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room, Courtyard View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

With your stay at Crystal Suites Chez Helena, you're connected to the convention centre and just a quick walk from Remu'h Synagogue. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and a round-trip airport shuttle (surcharge). This comfortable aparthotel has 5 apartments over 3 floors. Free WiFi and a kitchenette are available in each apartment.

  • Each apartment offers a kitchenette, a washing machine and a pillowtop bed
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include tour or ticket assistance and a virtual front desk
  • 10 minutes by foot from Royal Road and a 3-minute drive from Main Market Square
  • Airport shuttle service available for a fee

Property Features

Crystal Suites Chez Helena offers its guests multilingual staff, tour/ticket assistance, and express check-out. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. This 3.5-star Kraków aparthotel is smoke free.

  • 1 building
  • 5 guestrooms or units
  • 3 levels
  • Breakfast available (surcharge)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Kitchenette
  • Fridge
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Kraków Plaszów Station (3.4 km / 2.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Crystal Suites Chez Helena offers 5 air-conditioned accommodations with iPod docking stations and a safe. This individually decorated and furnished accommodation includes desks and dining tables. Beds feature pillowtop mattresses. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. LCD televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on request and in-room massages can be requested.

  • In-room kitchenette
  • Washer
  • Separate bedroom
  • Pillowtop beds
  • iPod dock
  • LCD television
  • Satellite channels
  • Fridge
  • Microwave
  • Stovetop
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Hydromassage showerhead
  • Cots (free)
  • Housekeeping (on request)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to noon.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 2:00 PM, please contact the property in advance using the information on the booking confirmation. Guests planning on arriving outside normal check-in hours must contact the property in advance for check-in instructions. A virtual front desk provides assistance to guests.

Crystal Suites Chez Helena offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival. A virtual front desk provides assistance to guests.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. The property is professionally cleaned.

  • One child stays free
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Car not required
  • No front desk
  • Host will greet you
  • Children stay free - maximum age 4
  • Virtual front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 40 for adults and from PLN 40 for children
  • Airport shuttle fee: PLN 129 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: PLN 129 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Suites Chez Helena
  • Crystal Suites Chez Helena Apartment
  • Crystal Suites Chez Helena Apartment Krakow
  • Crystal Suites Chez Helena Krakow
  • Crystal Suites Chez Helena Kr
  • Crystal Suites Chez Helena Kraków
  • Crystal Suites Chez Helena Aparthotel
  • Crystal Suites Chez Helena Aparthotel Kraków

You should know

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.