See all properties

Mercure Krakow Fabryczna City

4.0 star property

Choose dates to view prices

Photo gallery for Mercure Krakow Fabryczna City

Experience the open, airy atmosphere of this spacious interior, featuring exposed beams and large windows.
Relax in a stylish lounge area with comfortable seating and industrial-chic decor.
Relax in a spacious room with a large bed, brick wall, and balcony.
Exterior
Experience the sleek entrance of Mercure Hotel, marked by a prominent sign and revolving door, leading to a covered walkway.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Pool
  • Room service
  • Parking available

Explore the area

Map
Fabryczna 13, Kraków, 31553
  • Oskar Schindler Factory
    ‪4 min drive‬
  • Main Market Square
    ‪6 min drive‬
  • Wawel Castle
    ‪7 min drive‬
  • Kraków (KRK-John Paul II - Balice)
    ‪19 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

1 bedroom, in-room safe, individually furnished, desk

Superior Double Room, 1 Double Bed with Sofa bed

10.0 out of 10
Exceptional
(8 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed

Superior Suite, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, individually furnished, desk

Superior Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, in-room safe, individually furnished, desk

Standard Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed | 1 bedroom, in-room safe, individually furnished, desk

Superior Double Room, 1 Double Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, in-room safe, individually furnished, desk

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(12 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, in-room safe, individually furnished, desk

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Double Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed

Similar properties

Exterior

Novotel Krakow Centrum

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.5 out of 5, Wonderful, (1006)
The price is €133
for 1 room
includes taxes & fees
31 Jul - 1 Aug
Novotel Krakow Centrum

About this property

Mercure Krakow Fabryczna City

Eco-certified hotel connected to the convention centre in Kraków with a sauna
An indoor pool, a restaurant and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a conference centre are on-site. Housekeeping is available on request.
Mercure Krakow Fabryczna City offers 195 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Each accommodation is individually furnished. Flat-screen televisions come with satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Mercure Krakow Fabryczna City, you'll be connected to the convention centre and within walking distance of Tauron Arena Kraków. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at FABRYCZNA 13
  • Buffet breakfast served weekdays for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a gym and a sauna
  • Just a 3-minute drive from Tauron Arena Kraków and a few minutes from Oskar Schindler Factory
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Mercure Krakow Fabryczna City offers its guests a kids' pool, an indoor pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

10 meeting rooms and coworking spaces are available. Event space at this hotel measures 23681 square feet (2200 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and concierge services are also featured at the eco-certified Mercure Krakow Fabryczna City. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4-star Kraków hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.
FABRYCZNA 13 – This restaurant specialises in international cuisine.
FABRYCZNA 13 BAR – On-site bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Parking on site (PLN 70 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: PLN 80 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • FABRYCZNA 13
  • FABRYCZNA 13 BAR

Things to do

  • Children's pool
  • Health club
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 10 meeting rooms
  • Computer station
  • Conference centre (23,681 square foot of space)
  • Coworking space

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Heated bathroom floor
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 135.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 80 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: PLN 70 per day
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 135.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Mercure Krakow Fabryczna City offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Mercure Krakow Fabryczna City Hotel
Mercure Krakow Fabryczna City Kraków

Mercure Krakow Fabryczna City Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 110 out of 149 reviews
Rating 8 - Good. 31 out of 149 reviews
Rating 6 - Okay. 5 out of 149 reviews
Rating 4 - Poor. 3 out of 149 reviews
Rating 2 - Terrible. 0 out of 149 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julio, Chelmsford

Stayed 3 nights in Jan 2025

10/10 Excellent

Jolly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and welcoming staff, i recommend
Stayed 3 nights in Mar 2025

4/10 Poor

Konrad, Toronto

Liked: Property conditions & facilities
Disliked: Staff & service
I chose this hotel in Krakow after reaching out to the GM in advance to ask if anything special could be done for my birthday and to honor my parents. I clearly stated I was selecting a hotel based on the response and mentioned I was an Expedia Platinum member, which usually ensures upgrades and elevated service. I received warm replies from the GM and reservations manager, with one offering a “Privilege Room.” No fees were mentioned — it felt like a gesture tied to my reason for travel and loyalty status. Upon arrival, there was no acknowledgment, special welcome, or upgrade. I was placed in a standard fourth-floor room, which was neither quiet nor ideal. On my third night, I was surrounded by loud party guests at 2 AM. My complaints were dismissed, and I had to request a room change myself in the middle of the night — eventually moved to a quieter tower. When I raised concerns with the GM, I was met with blame and deflection, including being told that because I booked via Expedia, I wasn’t entitled to what had been offered. Only after pushing was I offered a complimentary dinner. The only exceptional service came from the server that night — her warmth and care were unmatched. The location is also inconvenient — a 40-minute walk to the city center. The gym and pool are public and overcrowded. A true hospitality pro would’ve acted immediately. Guests should leave feeling valued, not gaslit or dismissed — especially when their intentions were clearly stated from the start
Stayed 11 nights in Mar 2025

6/10 Okay

Christiaan

Stayed 3 nights in Dec 2024

8/10 Good

Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property, rooms lovely and by far the best ever breakfast I have ever had in a hotel - worth staying here just for that. Only tiny grip would be tea / coffee facilities do not appear to be replenished in the room meaning that you need to ask reception for coffee sachets and creamer. Location is slightly out of the main area meaning you need to get a tram and walk for approx 5-10 mins from whichever stop you use. This wasnt a problem for us as used to using public transport options abroad but maybe if you are not so confident.
Stayed 3 nights in Apr 2025

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a really fancy, new part of town. Its a "city within a city". Fun place to hang out for locals and people from out of town alike. Free access to the sauna and pool is really awesome!
Stayed 1 night in Mar 2025

10/10 Excellent

Piotr

Stayed 1 night in Mar 2025

10/10 Excellent

Terrance, New York

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed five nights with husband and two teenagers. Chose due to spa facilities which were excellent. A short Uber ride from the Old Town. It was January so hotel and other restaurants on the complex were quiet so only had a pre dinner drink in the hotel before heading to Old town for dinner. Hotel staff were friendly and informative.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jolanta

Stayed 1 night in Jan 2025

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Lilly

Stayed 3 nights in Dec 2024

10/10 Excellent

Laura

Stayed 3 nights in Dec 2024

10/10 Excellent

Martha

Stayed 2 nights in Aug 2024

10/10 Excellent

Taryn

Stayed 2 nights in Dec 2024

10/10 Excellent

GYEONGWON

Stayed 1 night in Nov 2024

10/10 Excellent

Maciej

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Justin

Stayed 3 nights in Nov 2024

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel lovely rooms great breakfast would thoroughly recommend
Stayed 3 nights in Nov 2024

10/10 Excellent

Kathryn

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, felt brand new! My only complaint is that the pool is open to the public, went for a relaxing swim and it was full of children having lessons. Not a big issue but something to be aware of. Otherwise, an amazing hotel!
Stayed 3 nights in Oct 2024

6/10 Okay

Lars Kiib

Business traveller
Liked: Property conditions & facilities

No shower holder

Six the shower did not have a holder for the showerhead, it was missing. It was never put in place, which makes showering complicated.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ewelina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Malgorzata

Travelled with family
Liked: Cleanliness, staff & service
Everything was wonderful! Great and friendly staff! Very clean rooms. Would definitely recommend to anyone visiting Kraków.
Stayed 2 nights in Aug 2024

8/10 Good

Ewelina

Business traveller
Stayed 1 night in Aug 2024