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Mercure Krakow Fabryczna City

4.0 star property

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Photo gallery for Mercure Krakow Fabryczna City

Miscellaneous
A modern interior with a herringbone floor pattern, a brick accent wall, and a seating area with yellow and black chairs.
Business centre
Business centre
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Fabryczna 13, Kraków, 31553
  • Place, Tauron Arena Kraków
    ‪4 min drive‬
  • Place, Oskar Schindler Factory
    ‪8 min drive‬
  • Place, Kraków Barbican
    ‪10 min drive‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪40 min drive‬

Room options

View all photos for Junior Suite, 1 Double Bed

Junior Suite, 1 Double Bed | In-room safe, individually furnished, desk, laptop workspace

Junior Suite, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed

A hotel room with a bed, a desk, two chairs, a small table, and a large window with curtains.

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk, two chairs, a small table, and a large window with curtains.

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(5 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A hotel room with a bed, a desk, a chair, a TV, and a view of buildings through large windows.

Standard Room, 2 Single Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed | In-room safe, individually furnished, desk, laptop workspace

Superior Double Room, 1 Double Bed

9.6 out of 10
Exceptional
(7 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, individually furnished, desk, laptop workspace

Superior Double Room, 1 Double Bed with Sofa bed

9.8 out of 10
Exceptional
(12 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 King Bed with Sofa bed

Superior Suite, 1 King Bed with Sofa bed | In-room safe, individually furnished, desk, laptop workspace

Superior Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Mercure Krakow Fabryczna City

An indoor pool, a restaurant and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a conference centre are on-site. Housekeeping is available on request.
Mercure Krakow Fabryczna City offers 195 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Each accommodation is individually furnished. Flat-screen televisions come with satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Mercure Krakow Fabryczna City, you'll be connected to the convention centre and within walking distance of Tauron Arena Kraków. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at FABRYCZNA 13
  • Buffet breakfast served weekdays for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a gym and a sauna
  • Just a 3-minute drive from Tauron Arena Kraków and a few minutes from Oskar Schindler Factory
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Mercure Krakow Fabryczna City offers its guests a kids' pool, an indoor pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

10 meeting rooms and coworking spaces are available. Event space at this hotel measures 23681 square feet (2200 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and concierge services are also featured at the business-friendly Mercure Krakow Fabryczna City. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4-star Kraków hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.
FABRYCZNA 13 – This restaurant specialises in international cuisine.
FABRYCZNA 13 BAR – On-site bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Parking on site (PLN 70 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: PLN 80 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • FABRYCZNA 13
  • FABRYCZNA 13 BAR

Things to do

  • Children's pool
  • Health club
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 10 meeting rooms
  • Computer station
  • Conference centre (23,681 square foot of space)
  • Coworking space

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2021
  • Communal living room
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Heated bathroom floor
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 135.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 80 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: PLN 70 per day
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 135.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Mercure Krakow Fabryczna City offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Mercure Krakow Fabryczna City Hotel
Mercure Krakow Fabryczna City Kraków

Mercure Krakow Fabryczna City Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 171 out of 230 reviews
Rating 8 - Good. 44 out of 230 reviews
Rating 6 - Okay. 8 out of 230 reviews
Rating 4 - Poor. 7 out of 230 reviews
Rating 2 - Terrible. 0 out of 230 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Phil

Liked: Cleanliness, amenities, property conditions & facilities
Spotlessly clean, friendly staff and excelent food
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, amenities
Cool spa area, good restaurant at the food hall, big rooms.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Curtis

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious room… Polite staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, amenities, property conditions & facilities
The staff was super friendly and helpful and the room was amazing.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Sudhir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, spacious rooms and good spread for breakfast.
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Marieke Van

Liked: Cleanliness, amenities, property conditions & facilities
Nice room and breakfast perfect
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Saga Jenny

Liked: Staff & service, amenities, property conditions & facilities
Lovely staff and fantastic gym and fitness area.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was spot on
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, excellent breakfast, facilities and friendly staff.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Branislav

Liked: Cleanliness, staff & service, amenities
Just some highlights could improoved as some sparkling and still water with a few fruits and tea "corner " in the spa zone for refreshment
Stayed 1 night in Jan 2026
Verified

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of choice for Breakfast. Staff friendly and very approachable. No information prior/while making a reservation that the sauna is closed. Children age below 12 years old were allowed in the Jacuzzi. No email address to communicate with the property directly. No one has responded to the messages sent to the property via Hotels.com chat
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jolanta

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Danai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet little spot
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel lovely rooms great breakfast would thoroughly recommend
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stylish and wonderful Hotel
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Petr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Amazing hotel with great service, swimming pool and delicious and rich breakfasts.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the comfort and super hospitality in a luxurious environment.
Stayed 7 nights in May 2025
Verified

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good and the location was close to the centre of Krakow to travel by Tram in under 15 minutes making everything within easy reach.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food options + a cook school! Parking is close and easy! Not too far from city centre (walkable)
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Bård Eirik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

A very nice hotel. The swimming pool was quite busy as part of it was used by a swimming school but all in all a pleasant stay.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection at breakfast. Very helpful staff. The pool, hot tub and spa facilities were fantastic. A great way to relax after a busy day sightseeing. Would love to come back!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Jolly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and welcoming staff, i recommend
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel !
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Jul 2024