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The Ritz-Carlton, Kuala Lumpur

5.0 star property

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Photo gallery for The Ritz-Carlton, Kuala Lumpur

Outdoor pool
1 bedroom, premium bedding, minibar, in-room safe
Lobby lounge
55-inch LCD TV with satellite channels, TV
Lobby lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • 24/7 front desk

Explore the area

Map
168 Jalan Imbi, Kuala Lumpur, 55100
  • Pavilion Kuala Lumpur
    ‪5 min walk‬
  • Berjaya Times Square
    ‪10 min walk‬
  • KLCC Park
    ‪14 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪50 min drive‬

Room options

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Living room | 55-inch LCD TV with satellite channels, TV

Suite, 1 Double Bed

  • 212 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed

City view

Deluxe Room, 1 Single Bed

  • 40 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 Bedroom

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Living room | 55-inch LCD TV with satellite channels, TV

Suite, 1 Double Bed

  • 175 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed, Non Smoking

Deluxe Room, 1 Single Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 Single Bed, Non Smoking

  • 40 sq m
  • Sleeps 3
  • 1 Single Bed

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About this property

The Ritz-Carlton, Kuala Lumpur

Luxury hotel connected to a shopping centre in Kuala Lumpur with a sauna
This smoke-free hotel features an outdoor pool, a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a conference centre are on-site. Housekeeping is available on request.
The Ritz-Carlton, Kuala Lumpur offers 365 accommodations with minibars and a safe. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, an iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The Ritz-Carlton, Kuala Lumpur. During your stay, you'll be connected to a shopping centre and just a quick walk from Pavilion Kuala Lumpur. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Chinese cuisine while dining at Li Yen
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to aromatherapy, massages or body scrubs at Spa Village
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests speak favourably about the overall condition of the property and the proximity to shopping
  • Within a 15-minute walk of Pavilion Kuala Lumpur and Berjaya Times Square
The Ritz-Carlton, Kuala Lumpur offers its guests an outdoor pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre, 15 meeting rooms, and limo/town car service. Spa services, a terrace, and multilingual staff are also featured at the luxury The Ritz-Carlton, Kuala Lumpur. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Kuala Lumpur hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Li Yen – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
The Cobalt Room – This restaurant specialises in international cuisine and only serves breakfast. Open daily.
The Patisserie – This delicatessen specialises in international cuisine and serves brunch and lunch. Open daily.
The Lobby Lounge – This lobby lounge serves lunch and light fare. Open daily.
The Library – This fine-dining restaurant only serves dinner. Open selected days.
24-hour room service is available.

Languages

Arabic, Chinese (Mandarin)

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (MYR 12 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 32.50 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Li Yen
  • The Cobalt Room
  • The Library
  • The Lobby Lounge
  • The Patisserie

Things to do

  • Health club
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 20 floors
  • Built in 1997
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ritz-Carlton, Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 65 for adults and from MYR 32.5 for children
  • Self-parking fee: MYR 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Kuala Lumpur Ritz-Carlton
Ritz-Carlton Hotel Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Ritz-Carlton Kuala Lumpur Hotel
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
The Ritz-Carlton Kuala Lumpur Hotel
The Ritz Carlton Kuala Lumpur
The Ritz Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur Hotel
The Ritz-Carlton, Kuala Lumpur Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur

The Ritz-Carlton, Kuala Lumpur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 627 out of 1000 reviews
Rating 8 - Good. 221 out of 1000 reviews
Rating 6 - Okay. 75 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ayumi

Liked: Cleanliness, staff & service, room comfort

Trip to see ASKA

Service was a top draw! Deco and quality were very dated in the room, however, the common areas such as reception, bar, lounge were very good. This trip was to see a concert of my favourite Japanese singer and it turned out that he also stayed this hotel! I also bumped into him in the Chinese restaurant. The Ritz will be a special place for me forever!!
Stayed 2 nights in Feb 2025

10/10 Excellent

NARINDER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very uniquely placed in the busy commercial hub on the city. All the major tourist attractions in close proximity.
Stayed 3 nights in Feb 2025

10/10 Excellent

Muhammad, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 7 nights in Feb 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in Feb 2025

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 1 night in Feb 2025

8/10 Good

Kin Tai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

HEMANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Jan 2025

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities
“We stayed for two nights and were very happy with the staff, as well as the early check-in after a long overnight flight. The room on level 9, which is my favorite, was quiet and comfortable. The breakfast buffet offered a variety of options, including both Western and Chinese cuisines. The only issue was that the towels appeared worn out from overuse.
Stayed 2 nights in Jan 2025

8/10 Good

Samad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to Pavilion shops and great breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Beautiful hotel, service is excellent.
Stayed 1 night in Jan 2025

8/10 Good

KHALEEL

Travelled with partner
Liked: Cleanliness, staff & service
Staff were very friendly and helpful, particularly the Concierge. The pool was disappointing. Our room was not easily accessible: it involved taking escalators to a first floor, traversing across a lobby and then taking a set of elevators. Location was very convenient with access to the Pavilion Mall.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jessica, barstow

Liked: Cleanliness
It was grand!
Stayed 3 nights in Nov 2024

10/10 Excellent

Mariana, Miami Beach

Stayed 4 nights in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional service, easy to communicate with

We would like to give our special thanks to Mr Ooi who allowed us to experience one of the best room we’ve ever had the pleasure to stay in, we would like to specially mention the duty managers Soffian, Ying and Shafini, who each helped us enjoy every quality aspect of the hotel during our stay. We have nothing but praise and gratitude for the effort and hospitality shown by all the staff, from the cleaning staff to the kitchen staff and look forward to seeing them again in our next visit.
Stayed 1 night in Dec 2024

6/10 Okay

vandan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property is dated, the toilet was dirty when we arrived into our room, very noisy so we couldn’t sleep properly, do not recommend this hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Jiahao

Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely worth it

Incredible
Stayed 3 nights in Dec 2024

10/10 Excellent

Soarg Technologies

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is not much you can say about this hotel apart from, everything is exceptional so stay if you can.
Stayed 3 nights in Nov 2024

10/10 Excellent

Rizal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

danny

Business traveller
Disliked: Staff & service
For a 5 star property it surely treats you anything but. Sent hotel message request for smoking room, no answer. Ok whatever no biggie. Stayed for one night and it will be my last at this location. Breakfast took forever for waiter to bring coffee upon numerous requests. Also requested luggage assistance from room to lobby and that never came so i brought it myslef. Checkout had a couole people barge in frojt of me with staff serving them and not telling them to get into que! Had great experiences with different RC locations but certainly not Kuala Lumpur.. Danny Phung check in Nov 16.2024
Stayed 1 night in Nov 2024

10/10 Excellent

Eduardo Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2024

10/10 Excellent

Akvinder Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Nov 2024

10/10 Excellent

Keiko

Stayed 1 night in Oct 2024