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The Ritz-Carlton, Kuala Lumpur

5.0 star property

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Photo gallery for The Ritz-Carlton, Kuala Lumpur

Lobby
Lunch and dinner served, Chinese cuisine
Outdoor pool
Lobby lounge
Premium bedding, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
168 Jalan Imbi, Kuala Lumpur, 55100
  • Place, Pavilion Kuala Lumpur
    ‪5 min walk‬
  • Place, Berjaya Times Square
    ‪8 min walk‬
  • Place, KLCC Park
    ‪12 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪53 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Living room | 55-inch LCD TV with satellite channels, TV

Suite, 1 Double Bed

7.8 out of 10
Good
(6 reviews)
  • 212 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed

Deluxe Room, 1 Single Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Single Bed

8.8 out of 10
Excellent
(8 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed

Deluxe Room, 1 Single Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Single Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(36 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom

  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Living room | 55-inch LCD TV with satellite channels, TV

Suite, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 175 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

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About this property

The Ritz-Carlton, Kuala Lumpur

This smoke-free hotel features an outdoor pool, a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a conference centre are on-site. Housekeeping is available on request.
The Ritz-Carlton, Kuala Lumpur offers 365 accommodations with minibars and a safe. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, an iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The Ritz-Carlton, Kuala Lumpur. During your stay, you'll be connected to a shopping centre and just a quick walk from Pavilion Kuala Lumpur. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Chinese cuisine while dining at Li Yen
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to facials, body treatments or body scrubs at Spa Village
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests speak favourably about the overall condition of the property and the proximity to shopping
  • Within a 10-minute walk of Pavilion Kuala Lumpur and Berjaya Times Square
The Ritz-Carlton, Kuala Lumpur offers its guests an outdoor pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre, 15 meeting rooms, and limo/town car service. Spa services, a terrace, and multilingual staff are also featured at the luxury The Ritz-Carlton, Kuala Lumpur. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Kuala Lumpur hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Li Yen – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
The Cobalt Room – This restaurant specialises in international cuisine and only serves breakfast. Open daily.
The Patisserie – This delicatessen specialises in international cuisine and serves brunch and lunch. Open daily.
The Lobby Lounge – This lobby lounge serves lunch and light fare. Open daily.
The Library – This fine-dining restaurant only serves dinner. Open selected days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (MYR 12 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 32.50 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Li Yen
  • The Cobalt Room
  • The Library
  • The Lobby Lounge
  • The Patisserie

Things to do

  • Health club
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 20 floors
  • Built in 1997
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ritz-Carlton, Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 65 for adults and from MYR 32.5 for children
  • Self-parking fee: MYR 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Kuala Lumpur Ritz-Carlton
Ritz-Carlton Hotel Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Ritz-Carlton Kuala Lumpur Hotel
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
The Ritz-Carlton Kuala Lumpur Hotel
The Ritz Carlton Kuala Lumpur
The Ritz Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur Hotel
The Ritz-Carlton, Kuala Lumpur Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur

The Ritz-Carlton, Kuala Lumpur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 642 out of 1000 reviews
Rating 8 - Good. 212 out of 1000 reviews
Rating 6 - Okay. 75 out of 1000 reviews
Rating 4 - Poor. 36 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Vincent

Liked: Cleanliness
Elevator is too narrow and slow. Pool towels are old. Cant use tub for bath drain does not work.
Stayed 1 night in Jan 2026

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 1 night in Jan 2026

10/10 Excellent

Simon

Stayed 1 night in Jan 2026

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Gl
Stayed 2 nights in Dec 2025

10/10 Excellent

Su Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception were friendly and efficient
Stayed 1 night in Dec 2025

8/10 Good

Jayamohan

Stayed 3 nights in Dec 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Service at check in desk very good as well as the concierge service
Stayed 1 night in Dec 2025

8/10 Good

Surega

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

8/10 Good

Gagandeep

Liked: Cleanliness, property conditions & facilities
Close to petronas towers and high end designer shopping
Stayed 1 night in Nov 2025

8/10 Good

an-huy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building feels old with some smell on the 9th floor. Green moss on bedroom windows. The staff was great.
Stayed 2 nights in Nov 2025

8/10 Good

Sony

Stayed 4 nights in Nov 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Nov 2025

10/10 Excellent

Sorana-Octavia

Liked: Cleanliness, staff & service, property conditions & facilities
The Ritz is the Ritz of course. I was delighted. Well,if i have to say a negative ,it's the paintings in the rooms. They are photos and not necessarily amazing. But well , all is just perfect at the Ritz ♥️
Stayed 1 night in Oct 2025

10/10 Excellent

Sitti Nurliza, Kota Bharu

Liked: Cleanliness, property conditions & facilities
All good in order
Stayed 2 nights in Oct 2025

10/10 Excellent

woody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one night but it was well worth it. The hotel is conveniently located near the pavilion shopping mall which is their main shopping area and it is connected with air conditioned walkway which was nice. We didn't get to participate in breakfast or dinner or the pool but all looked great. Definitely would stay here again. Highly recommend.
Stayed 1 night in Oct 2025

8/10 Good

Ramon

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Naureen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were just a little uncomfortable in the r three bedroom suite. It was a little older so not as updated but staff was excellent
Stayed 2 nights in Sep 2025

10/10 Excellent

Shadrack Yaw

Liked: Cleanliness, staff & service, amenities
Wasn’t up to the real Ritz Carlton standard I was expecting but quite okay
Stayed 4 nights in Sep 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Really nice amenities. Wonderful stay.
Stayed 1 night in Aug 2025

10/10 Excellent

kerry

Liked: Cleanliness, amenities, property conditions & facilities
It is an awesome hotel and will stay again if i visit Kuala Lumpur near future
Stayed 4 nights in Aug 2025

10/10 Excellent

russell

Stayed 2 nights in Aug 2025

10/10 Excellent

KIN HANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort and clean
Stayed 8 nights in Aug 2025

10/10 Excellent

Aneeta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options are limited, family suites are very big with a kitchen, dishwasher, microwave, oven. 4 toilets, 2 baths. Family dining area is very big. Biggest family suite i have stayed in
Stayed 3 nights in Aug 2025

8/10 Good

Chan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great location which is not on the main road which is crowded and noisy
Stayed 2 nights in Jul 2025