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The RuMa Hotel and Residences

5.0 star property

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Corner Studio City View | Free minibar, in-room safe, desk, laptop workspace
Creator video
Breakfast, lunch, dinner served; international cuisine
Outdoor pool
View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Room service

Explore the area

View in a map
7 Jalan Kia Peng, Kuala Lumpur, 50450
  • Place, Pavilion Kuala Lumpur
    ‪7 min walk‬
  • Place, Petronas Twin Towers
    ‪10 min walk‬
  • Place, Kuala Lumpur Tower
    ‪17 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪52 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Free minibar, in-room safe, desk, laptop workspace

Deluxe Suite

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Free minibar, in-room safe, desk, laptop workspace

Grand Suite

  • 88 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Studio Twin Tower View

Free minibar, in-room safe, desk, laptop workspace

Grand Studio Twin Tower View

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, City View, Corner

Free minibar, in-room safe, desk, laptop workspace

Studio, City View, Corner

8.8 out of 10
Excellent
(3 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Studio Twin Tower View

Free minibar, in-room safe, desk, laptop workspace

Corner Studio Twin Tower View

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Free minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • 43 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Grand Twin Room

Free minibar, in-room safe, desk, laptop workspace

Grand Twin Room

  • 45 sq m
  • Sleeps 3
  • 1 Single Bed

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About this property

The RuMa Hotel and Residences

Luxury hotel with bars/lounges and 24-hour health club
Along with an outdoor pool, this smoke-free hotel has a restaurant and 7 bars/lounges. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, a 24-hour health club, coffee/tea in a common area and spa services are on-site.
The RuMa Hotel and Residences offers 253 air-conditioned accommodations with free minibar items and minibars. 42-inch Smart televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at The RuMa Hotel and Residences. During your stay, you're just a quick walk from KLCC Park. Free WiFi in public areas, free self-parking and a free manager's reception are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at ATAS
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Steps from Kuala Lumpur Convention Centre and 7 minutes on foot from Pavilion Kuala Lumpur
The RuMa Hotel and Residences offers its guests a kids' pool, an outdoor pool, and a 24-hour health club. There's a restaurant on site. You can unwind with a drink at one of the 7 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

Business amenities include a business centre and 6 meeting rooms. Event space at this hotel measures 1884 square feet (175 square metres) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury The RuMa Hotel and Residences. Free self parking is available.

This 5-star Kuala Lumpur hotel is smoke free.

The hotel hosts a free manager's reception daily.
ATAS – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Late-night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: MYR 130 for adults and MYR 65 for children
  • 7 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • ATAS

Things to do

  • 24-hour health club
  • Children's pool
  • Library
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,884 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 12 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 200 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 130 for adults and from MYR 65 for children
  • Rollaway bed fee: MYR 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

RuMa Hotel Kuala Lumpur
RuMa Hotel
RuMa Kuala Lumpur
The Ruma And Residences
The RuMa Hotel and Residences Hotel
The RuMa Hotel and Residences Kuala Lumpur
The RuMa Hotel and Residences Hotel Kuala Lumpur

The RuMa Hotel and Residences Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 352 out of 419 reviews
Rating 8 - Good. 43 out of 419 reviews
Rating 6 - Okay. 16 out of 419 reviews
Rating 4 - Poor. 3 out of 419 reviews
Rating 2 - Terrible. 5 out of 419 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

An excellent one-night stay at the RuMa. We were celebrating my wife’s birthday and the staff were incredible, from complimentary cake both in room and at the spa, to all the email communication before our arrival with plenty of recommendations. The room was exceptional and the pre-arrival email asks for pillow/bed preference which is a nice touch. The hotel ambience was lovely and we will definitely stay here again when we return to KL
Stayed 1 night in Jul 2025

10/10 Excellent

Abbas

Outstanding oasis in a bustling city. Great service, friending attentive staff, convenient location… so much nicer than some of the other more outdated luxury brands! Highly recommended.
Stayed 4 nights in Jul 2025

10/10 Excellent

Elliott

Stayed 3 nights in Jul 2025

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

KL 4 days 3 nights getaway

Cosy hotel lobby and rooms. Check in encountered some issues as we requested for our 2 rooms to be on the same floor where the reception agrees to help us arrange and come back to us via WhatsApp. Unfortunately, when we return in the evening, they did not contact us at all and the new reception team was not aware of our request. As for room, we book 1 twin and 1 king rooms. Both rooms our roomy, wooden floors are good unlike carpeted floors can be dusty. Bathroom area is separated from WC with rain shower and bathtub. Water pressure is strong, and there are 2 bathroom sinks. The king room is bigger and better layout as it has a walk in wardrobe. Only gripe is that every floor there is only 1 twin room. Buffet breakfast is included and default. The spread is good with different fried noodles each day like mee, bee hoon, nasi lemak, etc. Other spreads include soup noodle station, salad bar, bread, sausages, and you can order eggs cooked in many different ways from the servers who will bring them to your table. The swimming pool is nice as it is an infinity pool. The pool bar serves great drinks and snacks. Good location as you can walk to Pavilion and KLCC malls within like 10 mins.
Twin room bedding area
Twin room basins
Twin room shower area
Twin room WC
Stayed 3 nights in Jul 2025

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is very lovely, excellent location and your new installations are very comfortable. The pool is very nice and your restaurants are delicious. We stay with our family very happy.
Stayed 3 nights in Jul 2025

10/10 Excellent

Gbemisola Tolulope Olukemi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful experience. Ruma is home away from home. Amazing breakfast
Stayed 9 nights in Jun 2025

10/10 Excellent

Gagan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent in every aspect!
Stayed 3 nights in Jul 2025

10/10 Excellent

Yen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel is in tip top condition and the breakfast which is included for everyone, is excellent. Go early for breakfast. They've adjusted the menu options so now it's all free. Eggs have a separate menu. Pool side etc is lovely to hang out. Bars close at 11, be aware, tho room service available to 130am. I had several issues with the staff, especially the front desk staff who answer the phone if you have a query from your room, and the hotel listened to my complaints and did a service recovery by comping a late checkout and a ride to the airport, but I have to say the front desk staff instinct is to say "no" to the smallest request that might slightly inconvenience anyone, and they really need to pause for a moment and think "how can I make this a yes". Frankly front desk staff shouldn't be used for customer relations as they are often busy dealing with face to face customers so their attention is distracted. Anyway I had three instances where they argued back hard with a "no" on absurdly easy to say "yes" items (subjects were: hand soap; a post 11pm drink; and pillow choice) and a number of additional instances where they were a bit difficult. Room was lovely, all in good condition, other staff were on the face of it friendly (tho I didn't ask them anything they might say no to) and management response was professional when I complained so still worth four out of five
Breakfast
Room
Spa
Spa
Stayed 6 nights in Jun 2025

10/10 Excellent

Zain

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Ruma hotel was brilliant, the staff were great, very attentative, friendly. The staff at breakfast are the best, Amal was our daughter’s favourite person and made us feel special everyday along with the countless other staff. The rooms are so luxurious, clean and spacious. After 10 days we still weren’t sick of breakfast- it was so yummy! The pool is very lovely and clean. The staff try to cater to every need. Would definitely recommend and hope we end up here again. We will be back! Thank you for making our trip so comfortable.
Stayed 10 nights in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

8/10 Good

Mark Oliver

Travelled with group
Liked: Room comfort
Stayed 1 night in May 2025

8/10 Good

Rushabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend.

Fantastic location, facilities and importantly staff. Rooms was amazing too. Only thing, offer more local food options!!!!
Stayed 2 nights in May 2025

10/10 Excellent

Jed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Richard

Stayed 5 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Rooms are lovely, the breakfast is incredible, one of the best hotel breakfasts I’ve ever experienced. Great location and staff are welcoming and attentive - highly recommend!
Stayed 3 nights in Apr 2025

10/10 Excellent

Siti Zuraina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Saleena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confortable and convenient
Stayed 1 night in Apr 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great place to stay! Breakfast is fantastic. If you are able to, stay here!
Stayed 3 nights in Mar 2025

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Sneha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A charming stay in a boutique hotel

Fabulous stay in a charming boutique hotel in the heart of KL! Staff were attentive, friendly and customer oriented. Breakfast was a real feast and would absolutely recommend the spa on site. Room was spacious, beautiful and elegantly decorated, shower and bath were a real treat. Would recommend as a solo traveller and would return here if back in Kuala Lumpur
Stayed 3 nights in Mar 2025

10/10 Excellent

Ria Jhoana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Mar 2025