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Kyoto Tokyu Hotel

4.5 star property

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Terrace/patio
Property preview
Lobby
Executive Royal Suite (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down duvets, in-room safe, desk
Bar (on property)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Gym

Explore the area

View in a map
Gojo-sagaru, Horikawa-dori, Shimogyo-ku, Kyoto, Kyoto, 600-8519
  • Place, Kyoto Tower
    ‪14 min walk‬
  • Place, Kawaramachi Street
    ‪14 min walk‬
  • Place, Nishiki Market
    ‪4 min drive‬
  • Airport, Osaka (ITM-Itami)
    ‪55 min drive‬

Room options

View all photos for Premium Twin Room, Non Smoking (gym access, shuttle bus from Kyoto St)

Premium Twin Room, Non Smoking (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Premium Twin Room, Non Smoking (gym access, shuttle bus from Kyoto St)

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Premium Double Room, Non Smoking (gym access, shuttle bus from Kyoto St)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Premium Double Room, Non Smoking (gym access, shuttle bus from Kyoto St)

9.6 out of 10
Exceptional
(9 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, Non Smoking (Gym Access, Shuttle Bus from Kyoto Station)

Standard Single Room, Non Smoking (Gym Access, Shuttle Bus from Kyoto Station) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Single Room, Non Smoking (Gym Access, Shuttle Bus from Kyoto Station)

9.2 out of 10
Wonderful
(23 reviews)
  • 21 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room, Non Smoking (Gym Access,Shuttle from Kyoto Station)

Standard Twin Room, Non Smoking (Gym Access,Shuttle from Kyoto Station) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Twin Room, Non Smoking (Gym Access,Shuttle from Kyoto Station)

9.0 out of 10
Wonderful
(31 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Luxury Hollywood Twin Room, Non Smoking A 44.4m2 (Gym Access, Shuttle Bus from Kyoto St)

Luxury Hollywood Twin Room, Non Smoking A 44.4m2 (Gym Access, Shuttle Bus from Kyoto St) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Luxury Hollywood Twin Room, Non Smoking A 44.4m2 (Gym Access, Shuttle Bus from Kyoto St)

10.0 out of 10
Exceptional
(3 reviews)
  • 44 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Luxury Hollywood Twin Room, Non Smoking B 49.5m2 (Gym Access, Shuttle Bus from Kyoto St)

Luxury Hollywood Twin Room, Non Smoking B 49.5m2 (Gym Access, Shuttle Bus from Kyoto St) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Luxury Hollywood Twin Room, Non Smoking B 49.5m2 (Gym Access, Shuttle Bus from Kyoto St)

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Standard Triple Room, Non Smoking, 2beds for 1-2 people (Gym Access,Shuttle from Kyoto Station)

Standard Triple Room, Non Smoking, 2beds for 1-2 people (Gym Access,Shuttle from Kyoto Station) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Triple Room, Non Smoking, 2beds for 1-2 people (Gym Access,Shuttle from Kyoto Station)

8.8 out of 10
Excellent
(21 reviews)
  • 28 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Premium Triple Room, Non Smoking, 2beds for 1-2 people (Gym Access)

Premium Triple Room, Non Smoking, 2beds for 1-2 people (Gym Access) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Premium Triple Room, Non Smoking, 2beds for 1-2 people (Gym Access)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for Superior Double Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Double Room

  • Sleeps 2

View all photos for Premium Twin Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Premium Twin Room

  • Sleeps 2

View all photos for Premium King Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Premium King Room

  • Sleeps 2

View all photos for Superior Single Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Single Room

  • Sleeps 1

View all photos for Executive King Japanese Style Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive King Japanese Style Room

  • Sleeps 2

View all photos for Concept Twin Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Concept Twin Room

  • Sleeps 2

View all photos for Concept King Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Concept King Room

  • Sleeps 3

View all photos for Concept Triple Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Concept Triple Room

  • Sleeps 3

View all photos for Concept Twin Room, Non Smoking (gym access, shuttle bus from Kyoto St)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Concept Twin Room, Non Smoking (gym access, shuttle bus from Kyoto St)

7.6 out of 10
Good
(5 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Concept King Room, Non Smoking (gym access, shuttle bus from Kyoto St)

Concept King Room, Non Smoking (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Concept King Room, Non Smoking (gym access, shuttle bus from Kyoto St)

9.4 out of 10
Exceptional
(6 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Concept Triple Room, Non Smoking, 2beds for 1-2 people (gym access, shuttle bus from Kyoto St)

Concept Triple Room, Non Smoking, 2beds for 1-2 people (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Concept Triple Room, Non Smoking, 2beds for 1-2 people (gym access, shuttle bus from Kyoto St)

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Superior Single Room 4th floor (gym access, shuttle bus from Kyoto St)

Superior Single Room 4th floor (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Single Room 4th floor (gym access, shuttle bus from Kyoto St)

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Superior Twin Room 4th floor (gym access, shuttle bus from Kyoto St)

Superior Twin Room 4th floor (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Twin Room 4th floor (gym access, shuttle bus from Kyoto St)

  • 24 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Double Room 4th floor (gym access, shuttle bus from Kyoto St)

Superior Double Room 4th floor (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Double Room 4th floor (gym access, shuttle bus from Kyoto St)

7.0 out of 10
Good
(2 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Triple Room 4th floor (2beds for 1-2 people)

Superior Triple Room 4th floor (2beds for 1-2 people) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Triple Room 4th floor (2beds for 1-2 people)

10.0 out of 10
Exceptional
(3 reviews)
  • 27 sq m
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Murphy Bed

View all photos for Executive Treat Japanese Style (gym access, shuttle bus from Kyoto St)

Executive Treat Japanese Style (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Treat Japanese Style (gym access, shuttle bus from Kyoto St)

10.0 out of 10
Exceptional
(1 review)
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Treat (gym access, shuttle bus from Kyoto St)

Executive Treat (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Treat (gym access, shuttle bus from Kyoto St)

10.0 out of 10
Exceptional
(1 review)
  • 57 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Executive Royal Suite (gym access, shuttle bus from Kyoto St)

Executive Royal Suite (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Royal Suite (gym access, shuttle bus from Kyoto St)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Twin Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Superior Twin Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Twin Room

  • Sleeps 2

View all photos for Superior King Room(24 Square Meters)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior King Room(24 Square Meters)

  • Sleeps 2

View all photos for Superior Single Room(Renovated in 2023)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Single Room(Renovated in 2023)

  • Sleeps 1

View all photos for Superior Twin Room(Renovated In 2023)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Twin Room(Renovated In 2023)

  • Sleeps 2

View all photos for Superior Double Room(Renovated In 2023)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Double Room(Renovated In 2023)

  • Sleeps 2

View all photos for Superior King Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior King Room

  • Sleeps 3

View all photos for Concept Single Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Concept Single Room

  • Sleeps 1

View all photos for Concept Double Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Concept Double Room

  • Sleeps 2

View all photos for Concept King Room(24 Square Meters)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Concept King Room(24 Square Meters)

  • Sleeps 2

View all photos for Executive Royal Suite

Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Royal Suite

  • Sleeps 2

View all photos for Executive Junior Suite King Double

Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Junior Suite King Double

  • Sleeps 2

View all photos for Executive Treat

Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Treat

  • Sleeps 2

View all photos for Standard Single Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Single Room

  • Sleeps 1

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About this property

Kyoto Tokyu Hotel

Hotel with 3 restaurants, 7-minute walk to Nishihonganji Temple
3 restaurants, a fitness centre and a bar/lounge are available at this hotel. Free WiFi in public areas and free train station pick-up are also provided. Additionally, a coffee shop/cafe, self parking and conference space are on-site.
Kyoto Tokyu Hotel offers 408 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature down duvets. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Guests aged under 20 years old are not allowed in the fitness facility.

The breakfast at Kyoto Tokyu Hotel gets high marks from our customers. During your stay, you're just a quick walk from Nishihonganji Temple. Free WiFi in public areas, free train pick-up service and 3 restaurants are available.
  • Free WiFi
  • Enjoy international cuisine while dining at KAZAHANA
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 7 minutes by foot from Nishihonganji Temple and a 2-minute drive from Kawaramachi Street
  • Free train station pick-up and train station drop-off shuttle service
There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. A train station pick-up shuttle and A train station drop-off shuttle are free. A fitness centre, a terrace, and a vending machine are also featured at Kyoto Tokyu Hotel. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Kyoto hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
KAZAHANA – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Tankuma Kitamise – This restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner. Open daily.
Star Hill – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Tea lounge & Bar Horikawa – On-site café. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free train station pick-up shuttle from 8:30 AM to 8:30 PM
  • Free train station drop-off
  • Parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: JPY 3,604 to 3,977 for adults and JPY 1,800 to 1,988 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • KAZAHANA
  • Star Hill
  • Tankuma Kitamise
  • Tea lounge & Bar Horikawa

Things to do

  • Gym
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,458 square feet of conference space

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 8 floors
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 4-6 years old, and can be requested on-site for the listed child breakfast fee. The breakfast fee for children ages 0-3 is at no charge.

Renovations and closures

The property will be renovating from 8 December 2025 to 31 March 2026 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3604 to 3977 for adults and JPY 1800 to 1988 for children
  • Self-parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Kyoto Tokyu
Hotel Tokyu Kyoto
Kyoto Hotel Tokyu
Kyoto Tokyu Hotel
Tokyu Hotel Kyoto
Tokyu Kyoto
Tokyu Kyoto Hotel
Tokyu Hotel
Kyoto Tokyu
Kyoto Tokyu Hotel Hotel
Kyoto Tokyu Hotel Kyoto
Kyoto Tokyu Hotel Hotel Kyoto

Reviews

Kyoto Tokyu Hotel Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 683 out of 1007 reviews
Rating 8 - Good. 225 out of 1007 reviews
Rating 6 - Okay. 69 out of 1007 reviews
Rating 4 - Poor. 17 out of 1007 reviews
Rating 2 - Terrible. 13 out of 1007 reviews

Reviews

10/10 Excellent

Aya

Stayed 2 nights in Aug 2025

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

6/10 Okay

shunji

Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location for the money. Location is not in Main district but for value it’s 100% a deal! Rooms are large and clean and staff is great. Wouldn’t hesitate to stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!! Very pleased with our stay! We look forward to returning.
Stayed 2 nights in Jul 2025

10/10 Excellent

asit

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful 2-day stay in the hotel. Staff was very friendly and always helpful. Breakfast was also excellent.
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. The people working here are extremely friendly and helpful. The room is really comfortable, beds were perfect. I like a nice and firm mattress so it suited me perfectly. The whole atmosphere is relaxing and it’s exactly what u need when coming back from a full day of sightseeing and heaps of walking.
Stayed 7 nights in Jul 2025

6/10 Okay

Gautam

Liked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Natasha

Pretty decent but the shuttle wasbt
Stayed 2 nights in Jul 2025

4/10 Poor

Tatyana

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel rooms are ok. The staff I spoke with for check in/check out were ok. However, there were a number of issues which left me deeply disappointed. First, the hotel claims to run a convenient shuttle between the hotel and Kyoto station. The management of this shuttle is terrible. We once tried to take the shuttle from the station. As we came up, the shuttle left before scheduled departure time. I ran to catch up and get the driver’s attention. He saw me, waved me off, and drove away. On another day, we tried to take the shuttle from the hotel. Because it was raining, the shuttle filled and we weren’t able to get a spot. Instead of providing a second shuttle, they told us to get a taxi. They care about being able to say they run a shuttle but not about actually making things convenient. The bigger issue came after. (Please bear with me. This is not about the hotel, but it is relevant) The hotel set us up with a taxi to the station. We asked to go to the front of the station. The driver decided to take us to the BACK because there is a clearer Shinkansen entrance there. When I saw he was going the wrong direction, I told him we needed to go to the front. He dismissed me. When we arrived, he kept the meter running as he unloaded. Very scammy. Since the hotel probably contracts with cabs, I wrote to the hotel with the name of the driver and told them what happened. They wrote back saying it was reasonable for the driver to ignore our instructions. Disgusting!
Stayed 5 nights in Jun 2025

10/10 Excellent

Wai Yu

Stayed 4 nights in Jul 2025

10/10 Excellent

Jenny

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable and stylish

The premium rooms are spacious for Japan and stylish. Beds are comfortable and Tempur pillows were good. Only negative, they would not allow you to take drinks purchased from the bar to your room which was disappointing
Lobby
Stayed 10 nights in Jun 2025

10/10 Excellent

Two

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. Great, friendly staff. Amazing service. Will definitely return.
Stayed 2 nights in Jun 2025

10/10 Excellent

Divisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with fantastic staff
Stayed 6 nights in May 2025

6/10 Okay

Toan

Stayed 4 nights in May 2025

10/10 Excellent

Rachelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel near Kyoto Station. The Complimentary shuttle was so helpful. Also close to bus stops, and walkable. We loved the restaurant in the Lobby, went three times. Kid friendly. They loved the spaghetti. Also a vegetarian friendly option. A Lawson across the street for beauty and snacks. Staff was helpful and kind. Gorgeous Zen water space. Would definitely stay here again.
Stayed 5 nights in May 2025

10/10 Excellent

Lacey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My partner and I came here on our honeymoon and felt incredibly looked after by the team. It was a massive plus having a decent sized premium room, a free shuttle bus to the train station and early luggage drop offs. We highly recommend booking a premium room, as we had access to a special premium lounge which had daily afternoon tea, snacks and alcohol readily available to unwind after a long day
Stayed 2 nights in May 2025

10/10 Excellent

Dima

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Johannes

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel in Kyoto. Beautiful rooms, lobby and great hotel bar.
Stayed 2 nights in May 2025

10/10 Excellent

HYEJIN

Stayed 3 nights in May 2025

10/10 Excellent

Hun Hwa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and very helpful
Stayed 1 night in May 2025

10/10 Excellent

Jingjing

Liked: Cleanliness, amenities, property conditions & facilities
Room is clean, nice and quiet. Beds are comfortable. Hotel provides nice toiletries, including nice toothpaste, comb, slippers, and a free and complete set of facial care products. Complimentary breakfast has a delicious variety of Asian and Western items. Free bottled mineral waters are provided everyday as well. Hotel personnel’s are very polite and helpful to give instructions and help out with luggages. The doormen promptly help you to find taxi drivers. Hotel has free shuttle to and from Kyoto station. Would love to stay here again!
Stayed 3 nights in May 2025

10/10 Excellent

Sayeh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 5 nights in May 2025

10/10 Excellent

Avelaine

Liked: Cleanliness, property conditions & facilities
Attentive staff. Room was very spacious.
Stayed 4 nights in May 2025