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Star Hotel, South Leicester

2.0 star property

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Standard Double Room, 1 Double Bed | Desk, bed sheets
Banquet hall
Lobby
Exterior
Lobby

Reviews

5.0 out of 10

Popular amenities

  • Parking included
  • Business services
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Elmfield Avenue, Off London Rd, Stoneygate, Leicester, ENG, LE2 1RB
  • Place, Victoria Park
    ‪3 min walk‬
  • Place, De Montford Hall
    ‪13 min walk‬
  • Place, University of Leicester
    ‪16 min walk‬
  • Airport, East Midlands (EMA)
    ‪44 min drive‬

Room options

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About this property

Star Hotel, South Leicester

A 24-hour front desk, a library and a corner/local shop are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include multilingual staff assistance.
Star Hotel, South Leicester offers 44 accommodations with coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.
During your stay at Star Hotel, South Leicester, you're just a quick walk from Victoria Park. You'll find features such as free WiFi in public areas and free self-parking, plus meeting rooms.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Amenities include meeting rooms, convenience store and multilingual staff
  • Just a 4-minute walk from Victoria Park and 13 minutes on foot from De Montford Hall
Star Hotel, South Leicester offers its guests a library, multilingual staff, and a corner/local shop. Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this Leicester hotel.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Library
  • Shopping

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Accessibility

  • No lift

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Stoneycroft
Stoneycroft Hotel
Stoneycroft Hotel Leicester
Stoneycroft Leicester

Star Hotel, South Leicester Reviews

Reviews

5.0
Rating 10 - Excellent. 11 out of 206 reviews
Rating 8 - Good. 39 out of 206 reviews
Rating 6 - Okay. 52 out of 206 reviews
Rating 4 - Poor. 39 out of 206 reviews
Rating 2 - Terrible. 65 out of 206 reviews

5.2/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, great location, really nice, friendly and helpful staff.
Stayed 4 nights in Jan 2023
Verified

6/10 Okay

Verified traveller

Hotel was very standard, had issue with first room but staff sorted problem very quickly. No tvs in the room. Staff very friendly and helpful.
Stayed 2 nights in May 2022
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good nights sleep

Room was changed as light not working No quibble very friendly no problem with this Its cheap and cheerful but will use it again very close to de montfort hall 10 min walk
Stayed 1 night in Oct 2022
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Value for money

The hotel is very run down on the outside and the inside. However, it is a very cheap hotel and I believe you get what you pay for. It is not as terrible as some people say, as long as you don't expect much. It was fine for a one night stay, the room was clean enough and the staff were friendly enough. Overall, value for money is great, hotel condition is bad.
Verified

2/10 Terrible

Kieran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shambles

The Hotel has been closed due to fire a few weeks now. No warning to say this was the case, so arrived at the hotel to find it closed and cordoned off. No way to contact hotels.com and ruined the weekend away.
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shocking

Absolutely shocking for the price i paid for the hotel Absolutely shocking services wouldnt recommended staying here
Stayed 5 nights in Dec 2022
Verified

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid like the plague.

Quite simply the worst hotel I have ever stayed in. I simply left, and not heard anything from hotels.com regarding refund or charging.
Shower door off it’s mountings
Unsafe, dangerous electrics.
Broken furniture.
Damaged walls
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Kameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience, no complaints

From walking in, you instantly get a super warm and family feel. In asian culture we care about hospitality and we do it well, and that’s exactly what i was met by. The whole process of booking and checking in was so easy and straightforward, a great experience for my first time booking a hotel, and doing a solo trip. The room was very humble and lovely! The bedsheets smelt amazing, and the bed comfortability was out of this world!! I had the best sleep honestly. I will absolutely definitely come back here when I go to Leicester again, without a doubt! Thank you very much to them for having me :)
Stayed 1 night in Aug 2022
Verified

4/10 Poor

NILESH

Disliked: Staff & service, property conditions & facilities, room comfort

Tiring stay

Room wasn't ready not for 2pm or 6om when I arrived, had get bed made while I waited. No food or breakfast served, but the advertisement showed a lot of services which are not supported, false . advertising Bed was terribly soft, no phone in room, had to go down to reception to ask for another pillow
Stayed 2 nights in May 2022
Verified

2/10 Terrible

Stuart

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a single room on Monday. Arrived at property on the Wednesday, told had no single rooms left & said can have a double but pay an extra £15 for it even though there mistake. No tv or internet, plastic cups in room & paint all over carpet. Advice not to stay here unless your desperate.
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Mark

Disliked: Staff & service

Poor

Poor and no TV!! Also no card machine so bank transfer only Unprofessional
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Adam

Disliked: Cleanliness, property conditions & facilities, room comfort

Star Hotel, no stars included

should not be open - or should be half price. piles of rubbish out the front, sign completely bust, VERY basic. has been opened 6 months too early. Staff friendly but over priced for what it is. The sign of a 'bridal suite' upstairs made me shudder for any 'lucky couples' who stay here right now.
Stayed 1 night in May 2022
Verified

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel

Mould in the rooms. Shower was broken. No breakfast. No reception. Extremely poor quality.
Stayed 1 night in May 2022
Verified

8/10 Good

Amin

Card machine wasn't working but could pay by transfer.
Stayed 1 night in May 2022
Verified

4/10 Poor

Christopher

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Hotel is being refitted and not advertised correctly - no 40” tv in room - not complimentary tea bagsvect - I did get a kettle on request - I haggled a discount but would rather pay for what we need . Friendly apologetic staff tho
Stayed 1 night in Mar 2022
Verified

2/10 Terrible

Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible living standards and service

There was no heating or hot water in the room. When we complained we were simply told there was nothing that could be done. In many attempts to contact the hotel to speak to a manager or someone to offer a solution to this uncomfortable stay, it seems the staff aren’t competent to deal with my problem appropriately and no one seems to be bothered in addressing my complaint. I have now sent several emails and rung up everyday for 2 weeks and am still no further forward.
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible with scammers staff who round stealing people stuff
Stayed 2 nights in Nov 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we were given was not serviced, so had to be moved ,there was dust in and on the furniture, no shower tray ,and shower head needs replacing, pillows were hard ,and only one each .Breakfast was pretty good, all in all the hotel is tired and needs a makeover. Staff were helpful
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Vladimir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

💩💩💩

Dirty room and the staff are rude
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing great staff, clean room, good breakfast , heaters working
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Untidy

Waste hotel ever, very untidy
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, clean beds, hot shower, convenient location.
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Tired Budget hotel, clean and good breakfast

low price which suited me. rooms clean but very tired - dirty marks on wall paper , cupboard in pieces, worrying looking plugs. BIG issue was the night worker opened my room - the was about to let someone into the room (obviously could not find the key downstairs as i had it) and then apologies and stood outside my door laughing. BIG plus breakfast a lovely surprise - well cooked and lots of cereal options. the room and bathroom was clean. good heating in the room. tiny towels. windows had been set top open just enough so they were not accessible from outside.
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Disappointed

The bed was like sleeping on springs, cornflakes where like cardboard could tell they were cheap brand. No lifts. Noise by staff or other guest on the grounds unacceptable levels at 12am. Overall the hotel could do with a little tlc.
Stayed 1 night in Aug 2019
Verified

4/10 Poor

Peter

Liked: Staff & service, room comfort
Disliked: Cleanliness

mouldy shower

Disappointing in that the shower was in a grim state, with black mould much in evidence. Did I mention it? Nooo, I'm British and we don't complain! On the plus side, I was shown to the nearest pub by the Reception staff with much humour and good will.
Stayed 1 night in Aug 2019