See all properties
Entire apartment

Aurea Once Upon a House

4.0 star property

Choose dates to view prices

Photo gallery for Aurea Once Upon a House

Exterior
Classic Apartment, 1 Bedroom | Bathroom | Shower, free toiletries, hair dryer, towels
Duplex, 1 Bedroom | Private kitchen | Fridge, microwave, oven, stovetop
Standard Apartment, 1 Bedroom | Premium bedding, pillow-top beds, in-room safe, desk
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washing machine
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Rua Aurea, 72, 2º andar, Lisbon, 1100-063
  • Place, Commerce Square
    ‪3 min walk‬
  • Place, Rossio Square
    ‪3 min walk‬
  • Place, Santa Justa Elevator
    ‪3 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪14 min drive‬

Room options

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom | Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Apartment, 1 Bedroom

  • 71 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 4 Single Trundle Beds OR 2 Single Beds and 4 Single Trundle Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | Premium bedding, pillow-top beds, in-room safe, desk

Standard Apartment, 1 Bedroom

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Trundle Beds OR 2 Single Beds and 2 Single Trundle Beds

View all photos for Classic Apartment, 1 Bedroom

Classic Apartment, 1 Bedroom | Premium bedding, pillow-top beds, in-room safe, desk

Classic Apartment, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Trundle Beds OR 2 Single Beds and 2 Single Trundle Beds

Similar properties

Lobby
Hotel Inn Rossio
Lisbon City Center
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
4.0 out of 5, Very good, 1,003 reviews
The price is €125
includes taxes & fees
29 Jun - 30 Jun
Hotel Inn Rossio

About this property

Aurea Once Upon a House

Concierge services, dry cleaning and tour/ticket assistance are available at this smoke-free apartment building. WiFi in public areas is free. Each apartment provides a kitchenette with a fridge, an oven, a stovetop and a microwave. Comforts include a pillowtop bed and premium bedding, and guests will also find conveniences, such as a washing machine and a sitting area. Housekeeping is available on request.
Aurea Once Upon a House offers 3 air-conditioned accommodations with espresso makers and a safe. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. Accommodation at this 4-star apartment has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Smart televisions come with cable channels. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at Aurea Once Upon a House, you're just a quick walk from Rossio Square. Free WiFi in public areas, dry cleaning service and a round-trip airport shuttle (surcharge) are available. This upmarket apartment building has 3 apartments. A kitchenette and a pillowtop bed are available in each apartment.
  • Each apartment offers a kitchenette, a washing machine and a pillowtop bed
  • Free Wi-Fi in some public areas
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Commerce Square and 6 minutes on foot from Rossio Square
  • Airport shuttle service available for a fee
As a guest of Aurea Once Upon a House, you'll find tour/ticket assistance, concierge services, and dry cleaning/laundry services. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Lisbon apartment is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • Free cot
  • Highchair

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Hob
  • Microwave
  • Oven
  • Refrigerator

Bedrooms

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • Art gallery
  • Smart TV with cable channels

Laundry

  • Dry cleaning/laundry service
  • Washing machine

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Phone
  • Proposal/romance packages
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre
  • Near a metro station
  • Near the boardwalk/promenade

Things to do

  • Designer stores
  • Private wine tours
  • Shopping centre
  • Wine tours

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 3 units
  • Housekeeping (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • Cleaning fee: EUR 60 per accommodation, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 30.00 per vehicle (return)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.
Hotel registry number: 61242/AL;61248/AL;61253/AL;61255/AL;61256/AL;61258/AL;61260/AL;61261/AL
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Aurea Once Upon House Apartment Lisbon
Aurea Once Upon House Apartment
Aurea Once Upon House Lisbon
Aurea Once Upon House
Aurea Once Upon a House Lisbon
Aurea Once Upon a House Apartment
Aurea Once Upon a House Apartment Lisbon

Aurea Once Upon a House Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 25 reviews
Rating 8 - Good. 5 out of 25 reviews
Rating 6 - Okay. 1 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

9.2/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Aurelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Très bien situé Literie de qualité État propre
Stayed 4 nights in Nov 2019
Verified

10/10 Excellent

SHIMONSISO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ordered the hotel because the location was perfect the standart of apartment very high, every day when we came back the beds were maid, towels were clean and the dishes in place. we were traveling with baby twins in the age of 11 months, baby cribs were waiting for us on spot and baby chair was provided for us after our short notice.
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property is excellent. Inside of apartment is also excellent great size and all amenities work well. Only down side is that if more than 2 people are staying in the apartment storage space is limited for clothes. Other than that really nice
Stayed 4 nights in Oct 2019
Verified

4/10 Poor

Jose Hermano

Liked: Cleanliness
Disliked: Staff & service

Muito abaixo do esperado

Muito abaixo do esperado. A decepção ja começou no check in. Ninguém pra receber, também não nos informaram os códigos de acesso ao prédio e apartamento. Depois de 1 hora a espera entramos no quarto que estava sem ar condicionado e sem agua quente.
Stayed 8 nights in Sep 2019
Verified

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
A localização e o apartamento são excelentes. Destaco 03 pontos negativos que merecem melhor atenção. O primeiro é a falta de local para guardar as malas no estabelecimento. Chegamos cansados de um voo noturno e tivemos que depositar nossas bagagens em um estabelecimento pago e longe do apartamento, ou seja, saímos cansados arrastando um monte de malas pelas ruas de Lisboa, o que não é razoável. Acho que no prédio é possível encontrar um local para depositar as malas. O segundo é que o check in as 4 da tarde é muito tarde. E o terceiro é que existem 02 empresas diversas que administram os apartamentos nesse prédio e na recepção sempre se encontra um funcionário da outra administradora que faz questão de ser rude porque você locou o espaço do concorrente, o que não é razoável, ou as administradoras dividem o custo de um funcionário para auxiliar todos os hospedes ou é melhor que não fique ninguém ali na recepção porque para mim foi constrangedor.
Stayed 5 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement très bien situé, calme, avec de très belles prestations.
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

DORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Emplacement idéal appartement magnifique

Emplacement au top pour visiter Lisbonne ou faire du shopping, appartement très spacieux et très propre, idéal pour une famille. Parking surveillé à proximité avec possibilité de négocier le tarif. Nous avons payé 75 pour 48H. Le propriétaire est très facilement joignable par téléphone. Accès à l’appartement très facile avec les codes communique par sms. Je recommande vivement.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of the apartment is beyond my expectation. So much happy as near / walking distance in many shops and center of attraction. 101 percent love the place. Defo we will come back again in near future.
Stayed 7 nights in Aug 2019
Verified

8/10 Good

T.G

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment was nice. It was hard to reach someone to be able to get in. There isn’t a reception area so everything is done via phone. It makes it hard to get in and ask for help or any questions you might have. There also was a hole in the ceiling in one of the bathrooms like they were doing construction. Overall nice place to stay.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

jinkyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

완전 추천드려요!!

소파와 침대소재가 벨로아라서 조금 찝찝할까봐 고민했어요~ 점수도 조금 낮고... 근데 너무 이뻐서 예약했는데... 청소상태도 너무 좋구 전체 인테리어와 식기들도 다 너무 이뻐서 사진을 찍으면 엄청 이쁘게 나와요^^ 주변에 유명한곳이 많아서 걸어서 돌아 다니기도 너무 좋았습니다!! 지하철도 완전 가깝구요^^
Stayed 2 nights in Aug 2019
Verified

2/10 Terrible

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Terrible customer service - no one there to receive you, help, and then the door codes don’t work and leave us locked out for an hour while they try to remotely fix
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming apartment

What a cute apartment! The high ceilings made it feel so light and airy! Great location!
Stayed 1 night in May 2019
Verified

2/10 Terrible

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible check in - Even worse customer service

Worst check in ever. No communication before arrival, that there was no one to check us in. We were to get a code to enter form the street and then the apt. I had to call the number then wait for someone else to contact me. They did by text! asking who I was....... No phone call, not even a follow up text to see had we got in ok. Had to wait half an hour, with 3 small kids after a long journey. No info (where were the beds hidden etc) Like we were more of a nuisance than customer the business needs to survive. Would never book with this company again, which is a pity as the apt was nice (altho the very low roof angles cause a few bumped heads.) This company seriously needs to review its customer service / check in and carry out some badly needed employee training
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Gilda

Liked: Cleanliness, property conditions & facilities, room comfort

Fantartico

Excelente localización, decoración y ambientación de los apartamentos, todo precioso y muy recomendable
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay in Lisbon

This hotel is amazing. A great location with very nice amenities to enjoy your time in Lisbon in the heart of city center. The check in and check out process is through text (WhatsApp) but it is very convenient./. You will get sent the door code and street door code. Then just enter and enjoy the room. Check out is just as easy, just leave the 2 Euro per person on the counter for city tax and you are off.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Michele

Liked: Cleanliness, property conditions & facilities
Apartment is located in the heart of Lisbon 3 blocks away from the main square and all of the tourist attractions. Amazing amazing location!!! Very clean, kitchen fully equipped , remodeled , very comfortable beds, clean towels provided very day. has everything you need. Cleaning staff is cleaning very day, espresso is provided by the property. Down side - there was no point of contact present on site. The only way to contact a representative in via phone. Reply wasn’t so fast. We didn’t have any issues but we had no one to consult with. Over all- very recommended , amazing location , very clean. Suitable for family’s
Stayed 5 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Super ausgestattetes Appartement, zentral gelegen, alle Verkehrsanbindungen zu Fuß in ein paar Minuten erreichbar. Jederzeit wieder.
Stayed 5 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appartamento centralissimo. Ristrutturato ed ammobiliato con gusto e con tutti i comfort. Vista sui tetti della città e sulla cattedrale e pulitissimo. Leggermente articolato il check in perché il b&b non è presidiato quindi abbiamo dovuto chiamare il gestore al telefono (parlando ovviamente in inglese) che dopo una quarantina di minuti ci ha inviato un sms con tutti i codici di accesso (siamo comunque arrivati di mattina parecchio prima dell'orario consueto). Unico piccolo contrattempo l'appartamento non è provvisto di posate ma è a disposizione tutto il necessario per la colazione compresa la macchina del caffè Nespresso e le cialde. Assolutamente consigliato
Stayed 2 nights in May 2019
Verified

6/10 Okay

Verified traveller

Could have been perfect but cleaning hadn't been started when we arrived at check in time. While the host started apologetic we were not advised that the room was not ready and as a result lost out on our only afternoon in Lisbon as the cleaner then stayed for nearly 2.5 hours movng around trying to get it ready. For most this may not be a bit deal but we had a baby who should have been napping that time and couldn't so we were unable to go out later as baby had to go to bed early to make up for no nap. As I say may not be a big deal for most (and the cleaner was friendly although spoke zero English so was impossible to communicate) We were told via our host that the room should be finished by about 4.15 so we came back for then (having popped out to make room for her after initial half hour) but we arrived back and she was not at all finished and didn't leave for over another hour plus. After a day of travelling with two young kids this was really really frustrating. I complained politely to the owner via WhatsApp but he then decided not to reply to acknowledge or apologise so I feel I have no choice but to leave this review. Such a shame as otherwise it would have been perfect. Beautiful room and really great location/value. However our memory will be the cleaning with zero privacy and two small very tired kids. There is also no facility to drop luggage early at this place which was why we decided to travel to Lisbon only in time for check in at 3 and in end lost whole day
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilhoso

Lugar muito bom de qualidade. Localização maravilhosa. Adorei.
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Selmo Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Viagem em família com tranquilidade. Muito confortável e limpo. Próximo a Praça do Comércio e outras atrações. Com muitas opções de transporte público nas proximidades. Recomendo.
Stayed 7 nights in Jan 2019
Verified

10/10 Excellent

Hisaya

Liked: Cleanliness, room comfort

立地と景色が良かったです。

アパートだったので、チェックイン方法が分からずに問い合わせしていましたが、返事が来たのがぎりぎりだったのが不安でした。結果的には、当日にキーコードもらえたので良かったですが、現地でメールを受け取れる物が無いとアウトでしたね。このアパートは入り口は一つですが、複数の経営があって、最初入った時に受付テーブルのようなところに人がいたので、予約表を見せたのですが、予約は無いと言われました。宿からのメールを見て経営が違っている事に気がつきました。 色々と戸惑うことがあったのですが、部屋は良かったです。何よりも景色が良い。5階リビングと6階ベッドルームのメゾネットでしたが、6階からはアルファマの方が良く見えました。 部屋の使い勝手としては色々と使いにくいところはありました。 ・クローゼットが基本的に無い（布団ボックスになっている） ・物を置くところや引き出しなどが何も無い（結果的にダイニングテーブルに色々置くしかない） ・リビングに洗面所が無い。（シャワールームはあるが鏡が無い、上にもシャワールームあり） 設備面で良かったところ ・インテリアもおしゃれで綺麗でス。窓サッシも最新の物で締めると静かでした。 ・カプセル式のエスプレッソマシンとポッドのコーヒーがありがたかった。 ・毎日ルームクリーニングがあり、食器からベッドメイクまできれいになっていた。 ・バイシャシアード駅まで本当に近くて便利。アルファマ方面も近道でいける。 ・WiFiのパスワードもメールで連絡を頂きました。メール無いとだめですね。 結果としては初めてのアパートで色々と不便なところもあったのですが、結果としてはロケーションや景色、部屋の綺麗さななど良かったと思います。
Stayed 3 nights in Dec 2018
Verified

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Verified

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019