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Hotel Real Palacio

5.0 star property
VIP Access

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Photo gallery for Hotel Real Palacio

Portuguese cuisine
Portuguese cuisine
Lobby
2 bars/lounges, sports bar
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
Rua Tomas Ribeiro 115, Lisbon, 1050-228
  • Place, Gulbenkian Museum
    ‪8 min walk‬
  • Place, Rossio Square
    ‪3 min drive‬
  • Place, Castle of São Jorge
    ‪3 min drive‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪6 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | 1 bedroom, minibar, in-room safe, desk

Superior Double or Twin Room

7.4 out of 10
Good
(3 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, minibar, in-room safe, desk

Standard Twin Room

8.8 out of 10
Excellent
(23 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room

1 bedroom, minibar, in-room safe, desk

Standard Double Room

8.8 out of 10
Excellent
(34 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, desk

Suite

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Hotel Real Palacio

Luxury hotel connected to a shopping centre in Lisbon with bars
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a health club. WiFi in public areas is free. Additionally, a sauna, a 24-hour business centre and Access to hot tub are on-site.
Hotel Real Palacio offers 147 accommodations with minibars and a safe. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club, Access to hot tub and a sauna.

Guests aged under 16 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Hotel Real Palacio's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from El Corte Ingles Mall. Enjoy features like free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy Portuguese cuisine while dining at Real Cozinha Restaurante
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • 11 minutes by foot from Gulbenkian Museum and a 4-minute drive from Rossio Square
Hotel Real Palacio offers its guests a health club, Access to hot tub, and a sauna. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Real Palacio. For a fee, parking is available.

This 5-star Lisbon hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
Real Cozinha Restaurante – This restaurant specialises in Portuguese cuisine. Guests can enjoy drinks at the bar.
Real Sports Bar – On-site sports bar. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 9 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Real Cozinha Restaurante
  • Real Sports Bar

Things to do

  • Health club
  • Hot tub
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from June 23 2025 to May 31 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 7.5 for children
  • Self-parking fee: EUR 9 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palacio Real
Hotel Real Palacio
Hotel Real Palacio Lisbon
Palacio Hotel
Real Palacio
Real Palacio Hotel
Real Palacio Lisbon
Real Palacio Hotel Lisbon
Hotel Real Palacio Hotel
Hotel Real Palacio Lisbon
Hotel Real Palacio Hotel Lisbon

Reviews

Hotel Real Palacio Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 547 out of 1004 reviews
Rating 8 - Good. 290 out of 1004 reviews
Rating 6 - Okay. 96 out of 1004 reviews
Rating 4 - Poor. 40 out of 1004 reviews
Rating 2 - Terrible. 31 out of 1004 reviews

Reviews

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

2/10 Terrible

Lida

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing Experience – Not a 5-Star Hotel by Any Means This hotel may have been considered five-star in the past, but unfortunately, that no longer seems to be the case. From the moment we arrived, the room key cards were a constant issue. They repeatedly stopped working, and each time we had to return to reception to have them reactivated—often waiting in long queues just to access our own room. This quickly became frustrating and unacceptable for a hotel of this supposed calibre. While the hotel advertises several beautiful restaurants and bars, they were all closed during breakfast hours. Instead, breakfast was served in a dull, uninviting conference room with poor lighting and zero atmosphere. Even worse, there was no fresh coffee—only a machine with powdered milk. I’ve been to Lisbon many times and have stayed in both four and five-star hotels, and I’ve never experienced breakfast of such low quality. As seen in my photos, the room itself was also disappointing—stained carpets, an unpleasant view, and a high level of street noise that made it difficult to rest. To top it off, we noticed a bag of leftover Uber Eats food sitting outside a room in the hallway for two full days, creating a bad smell throughout the floor. Overall, this hotel was a major letdown. Save your money and look elsewhere—you can find much better value and service elsewhere in Lisbon!
Stayed 5 nights in Jul 2025

10/10 Excellent

Janis, Tarzana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Excellent breakfast Very nice restaurant at the property
Stayed 3 nights in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelent! Not expensive a four star!
Stayed 3 nights in Jun 2025

4/10 Poor

Daniell

Travelled with group
Disliked: Cleanliness

Do not recommend

Rooms were very outdated and dirty. Carpet had stains all over it. Bathroom toilet was not cleaned well when we checked in. They charged you for making the nespresso coffee in the room. I stayed 4 nights and they only provided me with one bottle of water. The only good thing is the location of the hotel.
Stayed 4 nights in Jun 2025

10/10 Excellent

Naeem parvin

Stayed 5 nights in May 2025

6/10 Okay

sara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service at bar and resturant was VERY SLOWat resturant we waited over 15 min. There was only one other couple
Stayed 4 nights in May 2025

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beatufiful and quiet hotell with excellent location.
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clea, safe, near three different metro stops and a few bars, cafes, and restaurants.
Stayed 4 nights in Apr 2025

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, friendly and helpful. Stayed for 3 nights initially, traveled outside Lisbon for a few days and returned for a last night before departure home. Hotel sent us a bottle of wine and pastries as a thank you. Restaurant had good food. Very clean and comfortable. Would definitely recommend this hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Nikhat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Carlos Durval, Exeter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a great pleasure to stay at the Real Palacio hotel. My wife and I enjoyed it all and especially the breakfast.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nadeem, mclean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly Staff
Stayed 3 nights in Mar 2025

10/10 Excellent

Jocasta

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a quiet location
Stayed 4 nights in Mar 2025

10/10 Excellent

leo

Travelled with family
Everything was excellent
Stayed 3 nights in Feb 2025

10/10 Excellent

Ying

Stayed 5 nights in Jan 2025

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located next to a park, museum, and El Corte Ingles. The staff is friendly and very helpful. I was greeted by Lia who was very sweet and knowledgeable. Breakfast was buffet styler, everything was fresh and delicious. I highly recommend this hotel.
Stayed 5 nights in Feb 2025

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Waleed

Stayed 6 nights in Jan 2025

8/10 Good

Craig

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Tatiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Sadiq Nizar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025