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Mama Shelter Lisboa

3.0 star property
VIP Access

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Photo gallery for Mama Shelter Lisboa

Reception
Room, 1 Queen Bed, Balcony (Small Mama) | 1 bedroom, soundproofing, free WiFi, bed sheets
Front of property
Restaurant
Large Mama Double Balcony Avenue View | 1 bedroom, soundproofing, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
Rua do Vale de Pereiro 19, Lisbon, 1250-270
  • Place, Avenida da Liberdade
    ‪5 min walk‬
  • Place, Marquis of Pombal Square
    ‪7 min walk‬
  • Place, Eduardo VII Park
    ‪7 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Medium Mama Double Queen

Medium Mama Double Queen | 1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double Queen

8.8 out of 10
Excellent
(9 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Medium Mama Twin

Medium Mama Twin | 1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Twin

8.6 out of 10
Excellent
(9 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Small Mama Double

Small Mama Double | 1 bedroom, soundproofing, free WiFi, bed sheets

Small Mama Double

9.0 out of 10
Wonderful
(30 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Large Mama Double Balcony Avenue View

Large Mama Double Balcony Avenue View | 1 bedroom, soundproofing, free WiFi, bed sheets

Large Mama Double Balcony Avenue View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Balcony (Small Mama)

Room, 1 Queen Bed, Balcony (Small Mama) | 1 bedroom, soundproofing, free WiFi, bed sheets

Room, 1 Queen Bed, Balcony (Small Mama)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Medium Mama Double King

Medium Mama Double King | 1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double King

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Medium Mama Double King Avenue View

1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double King Avenue View

  • Sleeps 2
  • 1 King Bed

View all photos for Medium Mama Double King Balcony Avenue View

Medium Mama Double King Balcony Avenue View | 1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double King Balcony Avenue View

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Large Mama Double

Large Mama Double | 1 bedroom, soundproofing, free WiFi, bed sheets

Large Mama Double

  • Sleeps 3
  • 1 King Bed

View all photos for Medium Mama Double Terrace

Medium Mama Double Terrace | 1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double Terrace

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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About this property

Mama Shelter Lisboa

Hotel with 2 restaurants, 6-minute walk to Avenida da Liberdade
2 restaurants, a bar/lounge and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk and a banquet hall. Housekeeping is available on request.
Mama Shelter Lisboa offers 126 accommodations with air conditioning. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mama Shelter Lisboa . During your stay, you're just a quick walk from Avenida da Liberdade. Free WiFi in public areas, 2 restaurants and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Amenities include meeting rooms, a lift and a water dispenser
  • Guests speak favourably about the area's walkability and the bar
  • Within a 10-minute walk of Avenida da Liberdade and Marquis of Pombal Square
  • Cats and dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Mama Shelter Lisboa also features concierge services, dry cleaning/laundry services, and a lift. A complete renovation of Mama Shelter Lisboa was completed in January 2022.

This 3-star Lisbon hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
On-site venue – restaurant.
Rooftop – On-site restaurant. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 18 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Rooftop

Things to do

  • Evening entertainment

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - January 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 per person
  • Nearby parking fee: EUR 18 per day(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 10236
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Mama Shelter Lisboa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 370 out of 546 reviews
Rating 8 - Good. 118 out of 546 reviews
Rating 6 - Okay. 42 out of 546 reviews
Rating 4 - Poor. 8 out of 546 reviews
Rating 2 - Terrible. 8 out of 546 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Sandra

Travelled with family
The hotel is conveniently located, however our stay/experience at the hotel was mid. Staff could do with being friendlier and more helpful across board.
Stayed 7 nights in Aug 2025

10/10 Excellent

Nia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel located near transport. Beautiful roof top bar with stunning views. I was a solo traveler and felt very safe
Stayed 4 nights in Aug 2025

10/10 Excellent

Sherrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were very comfortable. The rooftop bar was amazing. The vibes are great. Rooms was a little small but it was fine. Room also smelled heavily like perfume, but as we aired it out after a day, it was fine. Would stay again!
Stayed 3 nights in Jul 2025

8/10 Good

Alexandra

Travelled with group
Liked: Amenities, property conditions & facilities
we had a great stay but air conditioning and a fan in the bathroom is needed!
Stayed 3 nights in Aug 2025

4/10 Poor

Eric

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff were rude and unpleasant from first interaction. Unorganized and appeared to be under-trained. They forced us to move to a different room for the final night of our stay stating they were “overbooked”. We had to pack and move on extremely short notice.
Stayed 5 nights in Jul 2025

10/10 Excellent

Daphna, Brookline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is nice Location is great Rooms are clean and new but very small. Still worth it.
Stayed 3 nights in Jul 2025

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Nahum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, comfortable beds, and really cool decor. It’s in a nice, clean, non-touristy area so you really get to appreciate how the locals live, but it is walking distance to all of the tourist spots
Stayed 2 nights in Jul 2025

10/10 Excellent

Farooq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful at all times. Beds were very comfortable and the decor was very quaint!
Stayed 4 nights in Jun 2025

10/10 Excellent

Simeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly Staff, location is good, about 2-3 block from Metro. The rooftop bar is a whole vibe. Food and drinks were great.
Stayed 1 night in Jul 2025

10/10 Excellent

Jorge, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Shareen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming. I love the decor. The food in the hotel wasn't that good but there's plenty to eat in the vicinity. There's no gym but I walked so much I got plenty of exercise with all the steep hills in Lisbon. I would stay again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Herlander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like that the hotel is really close to everything and has a modern twist with old style incorporated into it and would definitely recommend this hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Remika

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay, very clean, staff are very friendly and accommodating, a very fun vibe and the rooftop is great!
Stayed 3 nights in Jul 2025

10/10 Excellent

Tu

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Miranda

Stayed 7 nights in Jul 2025

10/10 Excellent

Dylan

Stayed 5 nights in Jul 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mama loves you. And I loved Mama.

Great hotel in a central location but away from the hustle and bustle of the downtown tourist area of Lisboa. Nearby metro stations, or a nice 20 minute stroll, take you into the heart of Lisboa’s old town area. Whilst Mama has a colourful and hip vibe (enjoy the rooftop and restaurant) the room had a peaceful, quietness after a busy days exploring the city and beyond. Useful things to note… there’s a supermarket nearby, the room comes with a safe and a fridge, 24/7 reception and it’s a 15 minute by taxi to the airport for those early hours return flights. Lisboa was an excellent place to visit and I would recommend Mama, especially to fellow solo travellers and couples.
Stayed 8 nights in Jun 2025

10/10 Excellent

Remi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We always love to stay in Mama Shelter hotels. This one was no exception. Friendly staff (in most part), nice decor, great location. The roof top was amazing! Just wish they would not close the entire roof top because of a large group event......Otherwise very happy with our visit.
Stayed 4 nights in Jun 2025

8/10 Good

Rania

Stayed 5 nights in Jun 2025

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great and quiet, breakfast was excellent, and dinner service was just okay.
Stayed 4 nights in Apr 2025