2/10 Terrible
MOSHE
3 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK THIS HOTEL IF YOU EXPECT 5 STAR SERVIC
Extremely disappointed with this hotel!
DO NOT BOOK THIS HOTEL IF YOU EXPECT 5 STAR SERVICE AND ACCOMMODATIONS! Upon walking into the hotel you’re hit with a smell of sewage. They attempt to cover it with air fresher that does not work. Then after receiving my room I see that they put me in 1 category lower then I originally booked. The manager tried to convince me that was not the case because I was on the higher floor, he said it was the category I had originally booked even though it was much and I mean MUCH smaller then my originally booking. He then proceeded to tell me that unfortunately the hotel was overbooked and there was no way to make a change. The only available option was the room for disabled individuals on a lower floor. After showing it to me I saw that this was indeed the size of room I had booked except for the accommodation in the restroom for a disabled individual. I agreed to accept this room only because we were traveling with 2 other couples. Otherwise I would’ve left this hotel and checked into a TRUE 5 star hotel with the accommodations and service that comes with it.
To the manager, if you read this. Your feeble attempt at offering me a bottle of champagne and fruits thinking that would somehow makeup for this error is ridiculous.
MOSHE
Stayed 2 nights in Aug 2025