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Hilton Liverpool City Centre

4.0 star property

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Photo gallery for Hilton Liverpool City Centre

Lobby sitting area
Bar (on property)
Presidential Suite | In-room safe, desk, laptop workspace, blackout curtains
Reception
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Pet-friendly
  • Bar
  • Room service

Explore the area

View in a map
3 Thomas Steers Way, Liverpool, England, L1 8LW
  • Place, Liverpool ONE
    ‪1 min walk‬
  • Place, Royal Albert Dock
    ‪4 min walk‬
  • Place, The Beatles Story Museum
    ‪7 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪18 min drive‬

Room options

View all photos for Executive Room (King)

In-room safe, desk, laptop workspace, blackout curtains

Executive Room (King)

8.0 out of 10
Very good
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout curtains

Twin Room (Guest)

8.4 out of 10
Very good
(10 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for King Deluxe Room

View from room

King Deluxe Room

8.0 out of 10
Very good
(12 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Park View

Executive Room, 1 King Bed, Park View | Living area | LCD TV

Executive Room, 1 King Bed, Park View

  • 55 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Room (King Guest)

In-room safe, desk, laptop workspace, blackout curtains

Room (King Guest)

8.6 out of 10
Excellent
(60 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Corner (King)

Suite, Corner (King) | Living area | LCD TV

Suite, Corner (King)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | In-room safe, desk, laptop workspace, blackout curtains

Presidential Suite

  • 81 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Connecting Rooms

In-room safe, desk, laptop workspace, blackout curtains

Family Room, Connecting Rooms

7.4 out of 10
Good
(3 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior

Maldron Hotel Liverpool City

  • Restaurant
  • Air conditioning
  • Bar
  • Laundry
4.6 out of 5, Wonderful, 643 reviews
The price is €86
includes taxes & fees
2 Oct - 3 Oct
Maldron Hotel Liverpool City

About this property

Hilton Liverpool City Centre

Hotel with a restaurant, steps from Liverpool ONE
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business centre and valet parking.
Hilton Liverpool City Centre offers 215 air-conditioned accommodations with laptop-compatible safes and a safe. LCD televisions are featured in guestrooms. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Liverpool City Centre. During your stay, you're just a quick walk from Royal Albert Dock. Features include free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Liverpool ONE and 3 minutes on foot from Royal Albert Dock
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 10 meeting rooms.

WiFi is free in public spaces. A fitness centre, a terrace, and concierge services are also featured at the business-friendly Hilton Liverpool City Centre. For a fee, parking is available.

This 4-star Liverpool hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7:00 AM to 9:00 AM.
The Exchange – This restaurant serves breakfast, lunch and dinner.
Pima Bar – On-site restaurant. Open daily.
24-hour room service is available.

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night, plus a deposit of GBP 100 per stay
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: GBP 2.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 15.00 per person
  • Self-parking fee: GBP 25 per day
  • Valet parking fee: GBP 45 per night
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property has a strict no-smoking policy. Violators will be subject to penalties (GBR 150).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Liverpool
Hilton Liverpool
Liverpool Hilton
Hilton Liverpool Hotel Liverpool
Hilton Liverpool City Centre Hotel
Hilton Liverpool City Centre
Hilton Liverpool City Centre Hotel
Hilton Liverpool City Centre Liverpool
Hilton Liverpool City Centre Hotel Liverpool

Hilton Liverpool City Centre Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 533 out of 1011 reviews
Rating 8 - Good. 259 out of 1011 reviews
Rating 6 - Okay. 115 out of 1011 reviews
Rating 4 - Poor. 68 out of 1011 reviews
Rating 2 - Terrible. 36 out of 1011 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Hotel is inn
Stayed 1 night in Jun 2025

8/10 Good

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Suzy

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Padraig

Stayed 3 nights in Jun 2025

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and stay as always

Excellent hotel as always, but no biscuits to go with the coffee. Also, previously the hotel was able to validate car parking tickets to get a discount. It’s a pity that this is no longer available, especially when nearby hotels are still able to do this.
Stayed 1 night in Jun 2025

6/10 Okay

andrew

Liked: Room comfort
Disliked: Property conditions & facilities

Very average

Great location with fantastic ice cream cafe opposite. Queued for 20mins in foyer,no air con & only 2 on desk.Queue was only about 10 check-ins long.Yes it was a hot day but that was a poor start. Stayed in room 444: fantastic view of the city & towards the waterfront. Comfy bed bigger than king. Duvet no sheet.Too hot.Air con very poor-wish I’d brought a fan. Wall paper peeling from top of wall by window.Don’t expect that really. Complimentary cans of water with glasses if you were a member only, & £2 each for everyone else.£2 for warm canned water. Carpet was clearly very quickly vacuumed as remnants missed of previous guests. Bathroom: clean. Long hair on towel that wasn’t mine. Bath VERY high- needs a step. Shower rose hanging off.No shampoo or body wash in the canisters. Sink VERY high up with steep sides! My wife is 5’2. Check out was quick but we weren’t asked how our stay was so didn’t bother to share. Overall disappointing for £170. No better than a premiere inn. Surprised really. It was a bit of a late birthday celebration for my 50th & not quite the chic experience we expected. Wouldn’t stay again sadly.
Stayed 1 night in Jun 2025

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annual stay at this hotel never disappoints. Excellent location and breakfast
Stayed 2 nights in Jun 2025

10/10 Excellent

John R S

Stayed 5 nights in Jun 2025

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always
Stayed 1 night in Jun 2025

4/10 Poor

Anne-Marie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was an event locally so rooms were expensive but I was expecting a lot more from Hilton than this. On checking into my room it was dirty with toenails in the middle of the floor. They wanted to discuss this as the hotel was full but I insisted on a room change. 2nd room was similar, carpets threadbare, wooden furniture scuffed and old, just felt grim. Air con on fully all day and night but not cool at all and no windows to open. Main lobby toilets filthy, no toilet roll and glasses from the previous nights around the sink and sanitary bins at 1pm. Staff were lovely and looked shocked when raising these points. Breakfast items luke warm every morning too. Hilton need to support their staff better, the building was boiling with the poor cleaners working in exceptional heat on one of the hottest days. As I say, staff are lovely but clearly let down by Hilton and the need to update the hotel rooms.
Stayed 3 nights in Jun 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Health Hazard

Awful from check in to check out. Faeces cover flannel in the bathroom, rolled up ready for us to use. Dangerous kettle left for us to use, only worked it pressure put on plug, broken bathroom tap, rubbish aircon, rubbish shower. We spoke to the duty manager on leaving and presented her with the flannel, she said the operations manager would email us.. absolutely nothing from him … shame on you Hilton Hotels
Stayed 2 nights in Jun 2025

4/10 Poor

J m

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Some staff on front desk miserable and unhelpful. Main lobby nice but corridors to room dark , stuffy and very hot as where the rooms although air-conditioned . Food poor, steak sandwich very chewie and grisly Poor cleaning in lobby
Flower pot in lobby
Stayed 3 nights in Jun 2025

2/10 Terrible

Kenya

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This Hilton property is severely outdated- ripped carpets, insects in multiple rooms and stains on bed linen. Unacceptable for a global brand like the Hilton.
Stayed 2 nights in Jun 2025

4/10 Poor

Mathew

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asia lovely at recaption
Stayed 1 night in Jun 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Comfortable bed and pillows Delicious food. Upgraded so enjoyed access to lounge. Very nice.
Stayed 1 night in Jun 2025

10/10 Excellent

PT

Liked: Cleanliness, staff & service, room comfort
Really helpful staff at reception, room was clean and quiet. The bath's enamel coating was chipped quite severely in several places - not very pleasing to the eye.
Stayed 1 night in Jun 2025

10/10 Excellent

JOHN, Cannock

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First class. And quiet.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property wonderfully clean.
Stayed 1 night in Jun 2025

10/10 Excellent

A

Stayed 1 night in May 2025

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, engaging and professional. The hotel is so central everywhere is a short walk. There's a vibrant atmosphere in the area, with loads of shopping, bars, restaurants to choose from.
Stayed 1 night in May 2025