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Pullman Liverpool

4.0 star property

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Photo gallery for Pullman Liverpool

Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Restaurant
Interior
Property entrance
Shower, rainfall showerhead, designer toiletries, hair dryer

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • Room service

Explore the area

View in a map
Monarchs Quay, Liverpool, England, L3 4FP
  • Place, M&S Bank Arena
    ‪2 min walk‬
  • Place, Royal Albert Dock
    ‪5 min walk‬
  • Place, The Beatles Story Museum
    ‪5 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪23 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(85 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 2 Single Beds

9.6 out of 10
Exceptional
(25 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Premium)

Deluxe Room, 1 King Bed (Premium) | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed (Premium)

8.6 out of 10
Excellent
(8 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View

Superior Room, 1 King Bed, River View | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(41 reviews)
  • 25 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

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About this property

Pullman Liverpool

Riverside Liverpool hotel connected to the convention centre, steps from ACC Liverpool
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and concierge services are on-site. Housekeeping is available on request.
Pullman Liverpool offers 216 accommodations with a safe and complimentary bottles of water. 55-inch flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Pullman Liverpool's great location gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from M&S Bank Arena. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the central location
  • Steps from ACC Liverpool and M&S Bank Arena
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 3 meeting rooms available. A 24-hour fitness centre, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Pullman Liverpool.

This 4-star Liverpool hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11 AM.
Pullman Liverpool has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (GBP 18 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11 AM on weekends; GBP 18.95 for adults and GBP 9.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Computer station

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: GBP 2.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.95 for adults and from GBP 9.50 for children
  • Nearby parking fee: GBP 18.00 per day(656 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pullman Liverpool Hotel opening January 2016
Pullman Hotel opening January 2016
Pullman Liverpool opening January 2016
Pullman opening January 2016
Pullman Liverpool Hotel
Pullman Liverpool
Pullman Liverpool Hotel
Pullman Liverpool Liverpool
Pullman Liverpool Hotel Liverpool

Reviews

Pullman Liverpool Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 753 out of 1000 reviews
Rating 8 - Good. 175 out of 1000 reviews
Rating 6 - Okay. 37 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

Reviews

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Charlotte

Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Charbel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pre cruise stay

Everything was spot on
Stayed 1 night in Jul 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Liverpool stay for family

Rooms were very clean and tidy. The lights were quite odd and we couldnt figure them out!! The pillows were nit the comfiest and bed was really soft. Not a great night sleep. View across the Mersey was beautiful and hotel did have quite a posh feep to it.
Stayed 1 night in Aug 2025

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Reception staff!

Really terrific, professional, fun staff, who stepped up, over and above to support the guests. So welcoming and pro-active.
Stayed 1 night in Aug 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room , lovely staff . Very helpful and good value for money.
Stayed 3 nights in Aug 2025

10/10 Excellent

Daisy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly, helpful staff. Would definitely stay here again, Thank you.
Stayed 1 night in Aug 2025

10/10 Excellent

Laura

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff were so lovely and the food from room service was gorgeous.
Stayed 2 nights in Aug 2025

10/10 Excellent

Belqies

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, room was spacious and nicely decorated. Loved the ocean view. Well air-conditioned and really comfy bed and pillow. Would stay again.
Stayed 1 night in Aug 2025

8/10 Good

Ketevan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great weekend stay

Great location and room was upgraded to allow us river view. All in good value and friendly staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Great stay perfect location lovely staff will definitely return
Stayed 1 night in Aug 2025

10/10 Excellent

Olivia J

Stayed 1 night in Aug 2025

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Great hotel. Very pleasant reception staff. Comfy bed and room very clean. Will stay again whenever I'm in the area. At least Hotels.com have taken down the inaccurate impression that this hotel has an indoor swimming pool as it does not.
Stayed 2 nights in Aug 2025

6/10 Okay

Sue

Liked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommend this hotel

Hotel was very clean the room was spacious and the staff were very friendly
Stayed 2 nights in Aug 2025

6/10 Okay

Ally

Travelled with family
Disliked: Staff & service, amenities
Friends had stayed here year in year out. Their reviews; such as luxury, "you'll enjoy, it"cosy, etc. Sold it for me. Alway's booked up. I managed to get in this year but I'm afraid to say. I was extremely disappointed. 1) The hotel seemed shortstaffed. 2) Reception swapped from being receptionist to 'bell boy.' She hardly spoke 2 words, unless prompted. Not even a smile. 3) To order room service was like 'drawing blood from a stone.' Meaning they tried everything to get us to come down. So food delayed each time 30-40mins.4) Food extremely expensive for what it was. It lacked flavour, creativity. ex; I asked for Spinach omelette. Wondered where the spinach was. Unfolded the omelette voila! 3 small raw spinach 🍃. The food was extremely dry. 5) The kids meal, tagliatelle in tomato sauce, was yuk! My son wouldn't eat it. When I tasted it. The sauce wasnt cooked out properly and it was bitter! 6) Two different desserts, same taste and looked the same! 7)Two bottles of water in room fridge. Little in the way of tea, coffee selection. 8) Booked for 2. Child & adult. Child they treat as an adult. Yet, 1 dressing gown, 1 pair of slippers. Rang Rm Service. NOA. 9) Night food tray. There til we came back in the next day. Tried to ring for collection. NOA. Same with breakfast tray. 10) No condiments in the tray. Salt, pepper. Most of the food, not covered. Really 😮! The room had no "frills, bells or whistles!" Nothing to write home about, infact I wished i stayed home for the price!
Stayed 2 nights in Aug 2025

8/10 Good

Carrie

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Stay

The bed was very comfy and the internet access and staff friendliness is amazing. We stay there every year and we can’t wait for the next one
Stayed 4 nights in Jul 2025

10/10 Excellent

Heather

Stayed 3 nights in Aug 2025