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The Diplomat Hotel and Spa

3.0 star property

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Photo gallery for The Diplomat Hotel and Spa

Terrace/patio
Point of interest
Indoor pool, pool loungers
Point of interest
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool

Explore the area

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Felinfoel, Llanelli, Wales, SA15 3PJ
  • Place, Plas Llanelly House
    ‪4 min drive‬
  • Place, Parc y Scarlets
    ‪4 min drive‬
  • Place, Oxwich Bay Beach
    ‪39 min drive‬

Room options

View all photos for Classic Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Classic Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Premium bedding, desk, laptop workspace, iron/ironing board

Classic Twin Room

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Twin Room

Club Twin Room | Premium bedding, desk, laptop workspace, iron/ironing board

Club Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Coach House Double Room (Annex Building)

Coach House Double Room (Annex Building) | Premium bedding, desk, laptop workspace, iron/ironing board

Coach House Double Room (Annex Building)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room

Premium bedding, desk, laptop workspace, iron/ironing board

Classic Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Coach House Single Room (Annex Building)

Coach House Single Room (Annex Building) | Premium bedding, desk, laptop workspace, iron/ironing board

Coach House Single Room (Annex Building)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Executive Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Coach House Executive Double Room (Annex Building)

Coach House Executive Double Room (Annex Building) | Premium bedding, desk, laptop workspace, iron/ironing board

Coach House Executive Double Room (Annex Building)

  • Sleeps 2
  • 1 King Bed

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About this property

The Diplomat Hotel and Spa

Hotel with 3 restaurants, near Plas Llanelly House
3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a snack bar/deli. Housekeeping is available on request.
The Diplomat Hotel and Spa offers 50 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
The on-site spa has couples treatment room(s). Services include hot stone massages, Swedish massages, facials and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at The Diplomat Hotel and Spa. During your stay, you'll be within walking distance of Plas Llanelly House. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine at Trubshaws, one of the property's 3 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with facials, massages or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 2-minute drive from Plas Llanelly House and a few minutes from Parc y Scarlets
The Diplomat Hotel and Spa offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 3 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 5102 square feet (474 square metres) and includes conference space. A fitness centre, a sauna, and a terrace are also featured at the business-friendly The Diplomat Hotel and Spa. Self parking is free.

This 3-star Llanelli hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Trubshaws – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Atrium – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. A children's menu is available. Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 8.95 for children
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Trubshaws

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,102 square feet of conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from 3 November 2025 to 19 November 2025 (completion date subject to change). The following areas are affected:
  • Lift
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.95 for adults and from GBP 8.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

BEST WESTERN Diplomat Hotel Llanelli, Wales
Best Western Llanelli
Llanelli Best Western
Best Western Diplomat Hotel Llanelli
Best Western Diplomat Hotel
Best Western Diplomat Llanelli
Best Western Diplomat

The Diplomat Hotel and Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 172 out of 368 reviews
Rating 8 - Good. 114 out of 368 reviews
Rating 6 - Okay. 47 out of 368 reviews
Rating 4 - Poor. 22 out of 368 reviews
Rating 2 - Terrible. 13 out of 368 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent dinner menu and the food was delicious. Spacious rooms and comfortable beds. Relaxing spa after a long day
Stayed 2 nights in Jul 2025

8/10 Good

Elena

Liked: Amenities
We had a lovely stay at the Diplomat. The staff were all wonderful, really helpful friendly and we felt very welcome. The hotel itself it a bit tired but everything was very clean and we enjoyed a delicious breakfast. It’s in a bit of a weird location but we had a wonderful trip to the Gower exploring the coast around Rhossili which is beautiful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful

Fantastic stay, staff very friendly & helpful. Evening meal delicious & breakfast had plenty of choice & hot and fresh. Lovely location too.
Stayed 1 night in Aug 2025

8/10 Good

Stephen

Stayed 1 night in Jul 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Simon

Stayed 1 night in Jul 2025

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Clive

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Alex

Business traveller
Liked: Cleanliness, staff & service
Hotel was nice enough and the staff really friendly, however two things stood out and affected my visit. The drain in the shower stunk, and I had to keep the bathroom light on so the fan would dull the smell. During breakfast the ladies who were lovely, asked if I wanted a tea or coffee, I would respond, they would then forget and this happened 3 or 4 times and didn’t end up receiving the coffee. I think this hotel potential had a grand past, but its quite tired now.
Stayed 2 nights in Jul 2025

2/10 Terrible

Sarah

Stayed 1 night in Jul 2025

10/10 Excellent

Zain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Very comfortable stay and thanks to good amenities and friendly staff
Stayed 4 nights in Jul 2025

6/10 Okay

Semitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Martin

Stayed 1 night in Jul 2025

6/10 Okay

Marina

Business traveller
Liked: Cleanliness, staff & service
The Potential was good for this hotel, but unfortunately I had a room that was really hot and no fan available, on top of this when I opened the window it led onto the back of the hotel where there was some kind of service entrance where deliveries were made and it was noisy.
Stayed 1 night in Jul 2025

8/10 Good

Enfys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay thanks
Stayed 1 night in Jul 2025

6/10 Okay

Lydia

Liked: Staff & service
I found this stay a bit hit and miss. I was first given a room with an unbearably smelly bathroom and unsafe shower (no temperature control and part missing). I mentioned this to reception on way out next morning and on my return in afternoon it appeared nothing had been actioned, so i was given an alternative room which was much better and i would have been happy to extend my stay in the second room. The breakfast was alright, choice ok but nothing outstanding. Coffee was luke warm on 3 out of 4 cups. One of the waiters (Elizabeth) at breakfast was outstanding and an absolute credit to the hotel. Its clear the hotel has done a lot of work to make it comfortable and accessible but this currently looks quite hotch potch with some areas looking more moden than others, it will be interesting to see this hotel in a few years time.
Stayed 2 nights in Jun 2025

4/10 Poor

Albina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Bad choice

Rooms in poor conditions, extremely hit, the shower doesn't work...poor quality in breakfast. The only positive side the staff very helpful.
Stayed 2 nights in Jun 2025

6/10 Okay

Andrea

Travelled with family, Travelled with family and small children
Liked: Cleanliness
There were some damp pathches on the ceiling in our room. The hair dryer was too loud borderline broken. The room was clean however. Staff and food waa lovely and affordable. We had a good stay and would come back
Stayed 1 night in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

6/10 Okay

Steve

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night work stay.

1 night work trip. Comfortable, good food. Nice room. Convenient for my work.
Stayed 1 night in Jun 2025

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Stayed 1 night in Jun 2025