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Sure Hotel by Best Western Lockerbie

3.0 star property

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Photo gallery for Sure Hotel by Best Western Lockerbie

Reception
Exterior
Lunch and dinner served
Superior Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Lunch and dinner served

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
Old Annan Road, Lockerbie, Scotland, DG11 2RB
  • Place, Dryfesdale Lodge Visitor Centre
    ‪2 min drive‬
  • Place, Lockerbie Golf Club
    ‪2 min drive‬
  • Place, Lockerbie Ice Rink
    ‪3 min drive‬
  • Airport, Carlisle (CAX)
    ‪40 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking

  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for 1 Double Bed, Non-Smoking, Superior Room

Desk, iron/ironing board, free WiFi, bed sheets

1 Double Bed, Non-Smoking, Superior Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for 1 Double Bed, Non-Smoking, Standard Room

Desk, iron/ironing board, free WiFi, bed sheets

1 Double Bed, Non-Smoking, Standard Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

Sure Hotel by Best Western Lockerbie

This hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a meeting room, an arcade/games room and a garden are on-site.
Sure Hotel by Best Western Lockerbie offers 21 accommodations with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. This Lockerbie hotel provides complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Sure Hotel by Best Western Lockerbie, you'll be within walking distance of Lockerbie Golf Club. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a meeting room, a lift and a terrace
  • On-site recreation includes a gym and a playground
  • Just a 3-minute drive from Dryfesdale Lodge Visitor Centre and a few minutes from Lockerbie Golf Club
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, a terrace, and an arcade/games room are also featured at the business-friendly Sure Hotel by Best Western Lockerbie. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Lockerbie hotel.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 9:30 AM.
On-site venue – This restaurant specialises in British cuisine and serves lunch, dinner and light fare. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7:30 AM to 9:30 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Gym
  • Playground

Family friendly

  • Arcade/game room
  • Playground

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 per person
  • Rollaway bed fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
The front desk at this property is open daily from 6:00 AM - midnight.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Queens Hotel Lockerbie
Queens Lockerbie
Sure Hotel Best Western Lockerbie
Sure Best Western Lockerbie
Sure By Lockerbie Lockerbie
Sure Hotel by Best Western Lockerbie Hotel
Sure Hotel by Best Western Lockerbie Lockerbie
Sure Hotel by Best Western Lockerbie Hotel Lockerbie

Sure Hotel by Best Western Lockerbie Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 98 reviews
Rating 8 - Good. 36 out of 98 reviews
Rating 6 - Okay. 16 out of 98 reviews
Rating 4 - Poor. 7 out of 98 reviews
Rating 2 - Terrible. 5 out of 98 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

NADEEM

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, welcomes you with big smile.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable, perfect for an overnight stay. Friendly and attentive staff too!
Stayed 1 night in May 2024
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sure is good

Stayed here on multiple trips cant beat a family run place. Brilliant
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay while away with work. The food was amazing and it is a beautiful building, with so much character. All the staff were very friendly and professional, especially Glen who runs the hotel excellently! Thank you for a great stay, I'll definitely see you again when I'm next up that way :-)
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hole place was great time and good stuff and helpful
Stayed 4 nights in Aug 2022
Verified

8/10 Good

Annette

Liked: Cleanliness, staff & service, room comfort

great food great staff

The room was nice the condition of the bathroom less nice the floor and the grouting around the bath looked like a child had done this work. had a meal the staff were great and the food was amazing good stay
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely and warm, clean and the staff made me very welcome. I arrived too late to have dinner but the breakfast was lovely in the morning. If I was in the area I would most definately stay there again.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Good food. Shower over the bath was a challenge to regulate and a bit poor.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stop over

Last minute booking as I was driving north. Shortly after received a courtesy call checking for arrival time. Very large car park. Close to the motorway (no noise issues) Very polite receptionist. Room was clean and bed was comfortable. I have zero complaints from my overnight stop.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was immaculate the only problem we encountered was the walk in shower needs a grab rail on for getting in and out of shower. Otherwise hotel was great for overnight rest
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Lovely hotel and a lovely building. Very quiet when i stayed there so no food or bar open but that was OK for me. I had a lovely room, directly over the entrance and featured in the room pictures.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine apart from the heating being on in the halls whilst it was 29 degrees outside but apart from that, everything was spot on.
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Not a great hotel

Booked hotel with breakfast and was told that I hadn’t even though money was taken out of my account. Very rude on checkout with bangs on the door 4 mins after checkout telling us we need to leave immediately.
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Clare

Liked: Staff & service
Disliked: Property conditions & facilities

Dated, food excellent.

Ideal stopping point en route to highlands but very run down. Thin walls so you can hear next room. We did not get a good sleep because next door had a radio and tv on. The build is very old and they have done as much as possible but limited. Bathroom door did not close. The food options and taste was delicious. The breakfast was really good too. The staff were really helpful and friendly. There is no lift.
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Kevin

Liked: Staff & service
Double bed had two single mattresses, gap in the middle.Shower did not have a non slip shower mat.
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Verified traveller

Disliked: Room comfort

Not for me.

Wouldn’t stay again. Hotel situated at the side of the motorway so it’s noisy, considering it was only 12 degrees outside the room felt about 30. Two single beds pushed together for a queen size, one more comfy than the other, and then theannoying split down the middle. The restaurant closes about 8 so missed dinner, the local town is god awful, everything closed down and looks baron.
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not the greatest

The venue was chosen for a family wedding. Most people stayed the night before and the night of wedding. Right from check-inn, through bar service, and frankly anything else related to guest services, the was an air of self importance in the staff, assertive is one thing, rudeness is quite another, I would say very much borderline and perhaps some misguided feeling of superiority is present. Every single staff member seems to be trained to blurt out an instruction and walk away, leaving no ability to challenge or seek explanation. I would certainly never visit this hotel as a leisure guest.
Stayed 1 night in Sep 2023
Verified

4/10 Poor

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Wedding

Unable to check in due to unforeseen power outage, had to change into wedding clothes in emergency lit toilets. Bad attitude from the hotel manager re the situation. Fortunately power was back on when we returned from the wedding ceremony. Wedding meal etc was good , room nicely presented, service ok but staff not very friendly. Meal was 7pm , but the evening was curtailed when we were told the bar was closing 10.10 pm. Though only 25 of us at the wedding, we would have thought keeping the bar open to an acceptable time was in their interest as well as the guests. So early night it was. Rooms ,toilets,bar area & restaurant were good due to refurbishment. Would never stay there again unless a change of management & staff was put in place, who fully understand the art of good customer service. Be careful before booking👎
Stayed 1 night in Aug 2025
Verified

6/10 Okay

MRS S

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

SURE HOTEL thumbs down

The owner who was on desk duty was very arrogant and unhelpful. The staff made up for the owners arrogance. They were brilliant. The bedroom was nothing like their photo. Very small outdated, no drawers to put ones clothes in, just enough space to hang a few coats and dresses up. Bathroom out of date. floor tiles coming away from floor, shower over bath with a cheap curtain across it. No hand rail to get in/out of bath/shower. Paint flaking of radiators and a massive crack on bedroom ceiling covered with wallpaper. At £90 per night not a good advertisement for BEST WESTERN. Wouldn't recommend SURE HOTEL.
Stayed 2 nights in Jun 2022
Verified

6/10 Okay

Nick IKO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor service great premises

Manager was rude to his staff and guests .I stay away for work 2-3 times a week and bank on hospitality ..I was embarrassed for the people he was offending. I don’t leave comments as a rule but I felt like I had to to warn people of the poor service… hotel was great just the manager(owner as he liked to be called)
Stayed 1 night in May 2022
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always enjoy our stay here. Staff always makes us feel welcome.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the motorway and comfortable with good food.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place and staff so friendly and helpful 👍
Stayed 1 night in Oct 2021
Verified

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Very easy to find after a long drive
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for stopover

Great location, just off motorway. Lovely staff, very friendly. Good breakfast, not huge, but enough. Only negative, room was very warm and had to open all windows during the night and you could hear traffic noise, (there is also a a fan in the room which we used aswell) but wouldn’t stop me staying again.
Stayed 1 night in Aug 2021