2/10 Terrible
Boyd
23 Apr 2025
Disliked: Staff & service, amenities, property conditions & facilities
The only thing I can say good about this hotel is the location, it is 2 blocks from Paddington Station and the Hop-On-Off Bus Tour stop. There are plenty of stores and restaurants around this hotel.
The hotel it self is not good at all. The lift (elevator) only goes to a few rooms. Most of the rooms are by stairs only, there is even another building that they have some rooms in with no lift at all. The front desk persons don't pay attention to the guests at all, they are either sleeping or watching their computers. They also don't always have change to break a 20 pound note when you want to buy one of their 1.50 cokes. So I don't know how they can do currency exchange. I also asked them if they could tell me anything about any of the tours or about car service, all they could do is use their phones and look it up on Google, so I didn't try to purchase anything through them.
The room themselves are small, and cramped, the water is barely warm at its bests. The room I had didn't even have an air conditioner, only a fan, luckily it wasn't hot when I stayed there.
The breakfast is down a steep set of stairs, and is minimum at best, there is slice ham, chicken and 2 types of cheese, French croissants, cereal yogurt, and milk that is just left out. Looked like they had a lady that did toast on a slow roasting oven, they also had coffee and maybe tea, no juices at all. So what they call a continental breakfast isn't one at all.
Boyd
Stayed 5 nights in Apr 2025
