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Best Western London Heathrow Ariel Hotel

4.0 star property

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Photo gallery for Best Western London Heathrow Ariel Hotel

Front of property
Executive Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board
Bar (on property)
Lobby sitting area
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Air conditioning

Explore the area

View in a map
118 Bath Road, Hayes, England, UB3 5AJ
  • Place, Airport Bowl
    ‪2 min walk‬
  • Place, Cranford Countryside Park
    ‪16 min walk‬
  • Place, Hyde Park
    ‪34 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪10 min drive‬

Room options

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Executive Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(25 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(137 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking

8.4 out of 10
Very good
(113 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

7.6 out of 10
Good
(39 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

1 Double Bed, Non-Smoking, Executive Room

  • Sleeps 2

View all photos for Standard Room With Double Bed-Non-Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room With Double Bed-Non-Smoking

  • Sleeps 2

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

View all photos for Standard Room, 2 Single Beds, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2

Similar properties

Exterior
ibis London Heathrow Airport
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.0 out of 5, Very good, 3,044 reviews
The price is €67
includes taxes & fees
5 Jan - 6 Jan 2026
ibis London Heathrow Airport

About this property

Best Western London Heathrow Ariel Hotel

Hotel in Hayes with 24-hour front desk and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference centre, 24-hour room service and a business centre.
Best Western London Heathrow Ariel Hotel offers 184 air-conditioned accommodations with a hairdryer and an iron/ironing board. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Best Western London Heathrow Ariel Hotel. During your stay, you're just a quick walk from Airport Bowl. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at The Junction Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a meeting room
  • Guests speak favourably about the value of their stay and the proximity to the airport
  • 13 minutes by car from Windsor Castle and 13 minutes from Twickenham Stadium
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 355 square feet (33 square metres) and includes a conference centre. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Best Western London Heathrow Ariel Hotel. Parking is available for a fee.

This 4-star Hayes hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
The Junction Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 16 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Junction Restaurant

Family friendly

  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference centre (355 square foot of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.95 per person
  • Self-parking fee: GBP 16 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ariel Holiday Inn
Ariel Holiday Inn Heathrow
Heathrow Ariel Holiday Inn
Heathrow Holiday Inn Ariel
Holiday Inn Ariel
Holiday Inn Ariel Heathrow
Holiday Inn Ariel Hotel
Holiday Inn Ariel Hotel Heathrow
Holiday Inn Heathrow Ariel
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn London Heathrow Ariel Hotel Hayes
Holiday Inn London Heathrow Ariel Hotel
Holiday Inn London Heathrow Ariel Hayes
Holiday Inn London Heathrow Ariel
Holiday Inn Hayes
Holiday Inn London - Heathrow Ariel Hayes, UK - Greater London
Best London Heathrow Ariel
Holiday Inn London Heathrow Ariel
Best Western London Heathrow Ariel Hotel Hotel
Best Western London Heathrow Ariel Hotel Hayes
Best Western London Heathrow Ariel Hotel Hotel Hayes

Best Western London Heathrow Ariel Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 468 out of 1381 reviews
Rating 8 - Good. 434 out of 1381 reviews
Rating 6 - Okay. 244 out of 1381 reviews
Rating 4 - Poor. 130 out of 1381 reviews
Rating 2 - Terrible. 105 out of 1381 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Housekeeping was horrible. I stayed there for five nights. They never clean my room never took out the trash. It was just horrible.
Stayed 4 nights in Sep 2025

2/10 Terrible

Lanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The housekeeping was horrible. The bedrooms were tiny very unorganized.
Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Amenities
Convenient for London buses to Terminal 2 at London He
Stayed 1 night in Sep 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely comvenient for overnight stay before our flight. Clean and confortable
Stayed 1 night in Aug 2025

8/10 Good

Bruno

Stayed 1 night in Sep 2025

8/10 Good

Gabriella

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Claire

Disliked: Property conditions & facilities
Close to airport and nice lutte Starbucks's in reception. It’s very old and tired looking and needing a refresh..
Stayed 1 night in Sep 2025

8/10 Good

Lady-Vivien

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was nice, but the carpet covering almost everything was the one thing I didn’t like.”
Stayed 2 nights in Sep 2025

6/10 Okay

David

Liked: Cleanliness, staff & service
Front of house staff good. Rooms ok showing signs of age. Shower did not adjust temperature and toilet was tempermental to flush. Great location to airport, although shuttle and parking very expensive.
Stayed 1 night in Sep 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Marvin

I tried to cancel the reservation due to a mix up. I call Best Western at Heathrow Airport in London 6 times and was disconnected everytime. Then was charged for a room I never used. Marvin Lewis. 816-721-1042
Stayed 1 night in Aug 2025

2/10 Terrible

Clevan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Disgraceful Service From Staff Reception:

Dear Sirs, I will say this about my experience regarding my stay at Ariel Best Western Hotel. The main staff in charge of making my stay enjoyable their names being (Pritum) and then (Jose) let me down catastrophically. I left by accident my expensive eye glass and its case holder in my room number (344) I was assured by both Pritum and Jose that they would call me back to let me know at least what had happened to it. I must have called your telephone number over 200 times to get hold of someone to give me some update but the answer machine was the only person I would ever communicate with. They have treated me so badly like I never even existed that I would never ever give a good review. 5 days later after my stay at your hotel and I am still waiting to hear from you and for a simple reply from yourselves. Absolutely Disgraceful behaviour I have to say. Thank You.
Stayed 4 nights in Sep 2025

10/10 Excellent

Peter, Solihull

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for noney
Stayed 1 night in Sep 2025

10/10 Excellent

JENNIFER

Travelled with group
Liked: Room comfort
We were off to the airport early the next morning so easy and more comfortable and less pressure than trying to drive upon the morning before we flew. We recommend people to do the same and use this hotel . We had a lovely evening meal too in the bar …. Very easy to organise. Thanks Great Western
Stayed 1 night in Sep 2025

8/10 Good

David

Liked: Staff & service

Stay at Best Western, Heathrow.

The foyer area was bright and airy, as was the adjacent restaurant. Both looked modern and clean. The reception staff were helpful, courteous and polite, as were the staff in the restaurant. However the carpets on the floor of my room looked tired. I would say the same about my room, which looked and felt like a hotel room from the 80’s. It was though clean and the bed was comfortable. I eat dinner and breakfast at the hotel, and thought the food was fairly good. The hotel is close to the airport and met my requirements, which was a comfortable and clean room for one night before flying the next day, and at a reasonable price. In this respect I would say the hotel was adequate. If the rooms were refurbished, it would make a big difference.
Stayed 1 night in Sep 2025

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable hotel near Heathrow

Affordable hotel with public transport access. Reasonably clean but outdated. The on-site restaurant is good.
Stayed 1 night in Sep 2025

8/10 Good

Michelle

Stayed 1 night in Aug 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities
Missed breakfast as advised the hoppa bus was on the hour from the hotel nextdoor. So got to the hoppa for 0645hrs and advised it was not due until 0730hrs. Not a huge big deal but being hungry never brings out my best side. Staff were friendly and happy. That goes a long way.
Stayed 1 night in Sep 2025

10/10 Excellent

Peter

Travelled with family
Liked: Amenities
Clean room
Stayed 1 night in Sep 2025

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities
Probably the restaurant the curry is very good quality I know this after many years of cooking and having gone to many different restaurants
Stayed 1 night in Sep 2025

4/10 Poor

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Fire alarm went off at around 3.15 in the morning, not good
Stayed 1 night in Aug 2025

8/10 Good

Robert

Stayed 1 night in Sep 2025

6/10 Okay

Olivra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Although the staff were great, my room was filthy and the bathroom was hazardous.
Stayed 2 nights in Aug 2025

8/10 Good

Scott

Liked: Cleanliness
Stayed 1 night in Sep 2025

6/10 Okay

Kate

I was extremely disappointed before I even reached my room. The hallway carpet on the floor which my room was on, was dirty and stained and the general painting (walls and doors) was in need of doing. The room was drab and not like that depicted on the website, as with the exterior of the building. When I arrived outside, I had to check several times to make sure I was at the correct place - very disappointed. The desk staff were polite but not very welcoming, almost to the point like it felt too much trouble for them, as was the morning staff when I enquired about the hotel bus hoppa - no one seemed to know much about it, most importantly where to catch it. I got that information from the hotel next door! The room was clean, but old hat and for the price I paid in NZ$, would have got a lot more here in NZ. I was also disappointed with the complimentary tea selection - breakfast tea only, all hotels/motels I have previously stayed in offer a selection. Sadly quite disappointing and won’t be recommending or returning.
Stayed 1 night in Aug 2025