4/10 Poor
Marianela, OTTAWA
Travelled with partner
28 Jun 2025
We were given one of the two rooms located in the basement level. The hotel overall is well-kept and clean. The room was very small, thought this was expected. The realization is that the square footage is a bit too small for two people to move around even when arriving late and just staying for a single night. Things that were not expected: The bed was way softer than average, borderline unusable for sitting as it sank too much. It was ok when laying on it, but for a small room with no chairs, not being able to sit comfortably on the bed is a problem. The hotel is very well located but this benefit comes with the cost of hearing the noise of the train going every few minutes. The shower had a little handle piece missing to make a shower head change and the sink accumulated water and was not easily draining. The floor tower was soaking wet when we wanted to use the shower for the first time, we had to use a hand towel for the floor instead. The hotel staff were friendly, and apologetic as we expressed all the issues at checkout. Because we were only there for one night we didn't have time to provide feedback during the stay and chose to do it at checkout. However, these are a lot of issues for a single-night stay. We are glad we were not there for longer.
Marianela
Stayed 1 night in Jun 2025