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citizenM Tower of London

4.0 star property

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Lobby sitting area
View from property
Bar (on property)
Bar (on property)
Bar (on property)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
40 Trinity Square, London, England, EC3N 4DJ
  • Place, Tower of London
    ‪2 min walk‬
  • Place, Tower Bridge
    ‪8 min walk‬
  • Place, London Bridge
    ‪13 min walk‬
  • Airport, London (LCY-London City)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

8.0 out of 10
Very good
(6 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(7 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Tower of London

A restaurant, a bar/lounge and 2 coffee shops/cafes are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business centre and coffee/tea in a common area. Housekeeping is available on request.
CitizenM Tower of London offers 370 accommodations with iPads and a safe. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the sightseeing around citizenM Tower of London. During your stay, you're just a quick walk from Tower of London. Enjoy features like free WiFi in public areas, plus 2 coffee shops/cafes and a restaurant.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 8 meeting rooms
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Tower of London and 12 minutes on foot from London Bridge
There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 8 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Tower of London also features multilingual staff, coffee/tea in common area, and express check-in.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM – On-site restaurant. Reservations are required.
CloudM – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: GBP 20.50 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (85 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 29.00
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20.50 per person
  • Late check-out fee: GBP 29.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - 81.84.09.897.B.06
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
No visitors or unregistered guests are allowed at the property after midnight.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Tower London Hotel
citizenM Tower London
citizenM Tower of London Hotel
citizenM Tower of London London
citizenM Tower of London Hotel London
Citizenm Tower Of London Hotel England

citizenM Tower of London Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1343 out of 1943 reviews
Rating 8 - Good. 387 out of 1943 reviews
Rating 6 - Okay. 123 out of 1943 reviews
Rating 4 - Poor. 53 out of 1943 reviews
Rating 2 - Terrible. 37 out of 1943 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities
Great hotel, excellent location, fantastic staff. The staff at citizenM went out of their way to make sure we enjoyed our stay. In particular, Margarida at the roof top bar was super friendly and accommodating. She really made us ferl welcome. The location across the street from the Tower of London and next to an Underground station was great. Lots to do and places to eat nearby. Easy access to public transportation. CitizenM rooms are small but functional. They remind us of a cruise ship cabin. While the room is small, the bed is huge and amazingly comfortable. Shower is good size with both rainfall head and handheld wand with massager. Hotel has a very nice bar, and common areas with lots of room to lounge, work, and eat.
View from our first floor room. Tower of London
The hotel at night
View from roof top bar. The Shard.
View from roof top bar. Tower of London and Tower Bridge
Stayed 3 nights in Nov 2025

8/10 Good

Jonelle

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s location was conveniently situated and easily accessible. However, a false fire alarm was triggered early in the morning on two separate occasions, causing alarm and disruption among the guests. Upon arrival to the room, we discovered that the tissue box was empty, and the liquid soap dispenser was nearly depleted. This deviation from the standard operating procedure was particularly noteworthy given that we had previously stayed at the same hotel in Zurich. Despite this minor inconvenience, the staff displayed friendliness and provided a satisfactory selection of breakfast options.
Stayed 4 nights in Nov 2025

8/10 Good

Eric

Stayed 2 nights in Nov 2025

10/10 Excellent

Chris

Liked: Staff & service, property conditions & facilities, room comfort
Very clean and easy to check in
Stayed 1 night in Nov 2025

10/10 Excellent

Sheldon

Stayed 1 night in Nov 2025

6/10 Okay

Fides

Stayed 2 nights in Nov 2025

10/10 Excellent

Miguel

Stayed 4 nights in Nov 2025

10/10 Excellent

C J

Stayed 5 nights in Nov 2025

8/10 Good

Dana-Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fun rooms and decor. Unique experience
Stayed 1 night in Jun 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room well presented clean and tidy. Helpful staff at reception to process the online system - I’d bern vslow doing it
Stayed 1 night in Nov 2025

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient, friendly & helpful staff. Very conveniently located for public transport (DLR and Underground)
Stayed 3 nights in Nov 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities
It was a great stay
Stayed 1 night in Nov 2025

6/10 Okay

Ben

Nice hotel. However, there was no ipad (to control the settings in my room) so I had to call reception and the first one didn't work. The staff were great and friendly but I just wanted to get settled in after a long day.
Stayed 1 night in Nov 2025

10/10 Excellent

chunmei

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2025

10/10 Excellent

chunmei

Stayed 4 nights in Nov 2025

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were excellent, loved the place, rooms etc but because we booked 2 rooms checking in was a bit of a faff
Stayed 1 night in Nov 2025

8/10 Good

Katie

Business traveller
Liked: Amenities, property conditions & facilities
Overall good, great location, loved the rooftop bar. Room could have been little cleaner - where mattress hit window wall desperately needed hoovering - was kind of disgusting sadly. Otherwise staff nice, used coffee bar at front.
Stayed 1 night in Nov 2025

8/10 Good

Jalil

Liked: Cleanliness, staff & service, amenities
The staff seemed nice and courteous, the bed however was not changed with new sheets during housekeeping visit.
Stayed 1 night in Oct 2025

2/10 Terrible

Joseph L.

Due to a health emergency, we had to cancel the trip. While the room we never stayed in was probably rented anyway. I think the policy of not granting somewhat of a refund is a poor practice and we will NEVER even consider staying at this hotel in the future. Or any of their affiliates.
Stayed 2 nights in Nov 2025

10/10 Excellent

Adrian

Stayed 1 night in Nov 2025

6/10 Okay

Ben

Business traveller
Disliked: Staff & service, amenities
It was all OK. Staff were a bit weird and it should be a bit more simple to turn off lights etc. Annoyingly the fire alarm went off at about 8am.
Stayed 1 night in Nov 2025

10/10 Excellent

Lily

Stayed 1 night in Nov 2025

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The vibe was great. The personnel were amazing and very nice. The rooms are smaller but very efficient and clean.
Stayed 4 nights in Nov 2025

6/10 Okay

Neetika

Room was fine with a comfy bed and good shower. The staff in the bar were rude
Stayed 2 nights in Nov 2025