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DoubleTree by Hilton Hotel London ExCel

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel London ExCel

A modern restaurant with high ceilings, large windows, and multiple dining tables.
Reception
A modern hotel with a curved facade, large windows, and a waterfront view.
A hotel room with a large bed, a sofa, and a view of the city.
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH
  • Place, ExCeL Exhibition Centre
    ‪3 min walk‬
  • Place, Silverworks Island
    ‪9 min walk‬
  • Place, Royal Victoria Bridge
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪107 min drive‬

Room options

View all photos for Accessible Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible Queen Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Queen Suite with City View

A modern bathroom with a glass-enclosed shower, a white sink, and a toilet.

Queen Suite with City View

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Accessible Twin Room

A hotel room with two beds, a desk with a flat-screen TV, a chair, and a lamp.

Accessible Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed

A hotel room with a bed, a desk with a chair, a television, and a view of the city through the window.

Room, 1 Queen Bed

8.6 out of 10
Excellent
(55 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed (Water View)

A hotel room with a large bed, a desk, an orange chair, a TV, and a view of a cityscape and water.

Deluxe Room, 1 Queen Bed (Water View)

9.6 out of 10
Exceptional
(4 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(24 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room (Guest)

A hotel room with a grey armchair, an orange chair, a flat-screen TV, a framed artwork, and a small table with a water bottle and a glass.

Twin Room (Guest)

9.4 out of 10
Exceptional
(14 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A hotel room with a grey armchair, an orange chair, a flat-screen TV, a framed artwork, and a small table with a water bottle and a glass.

Deluxe Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Accessible

A hotel room with a grey armchair, an orange chair, a flat-screen TV, a framed artwork, and a small table with a water bottle and a glass.

Deluxe Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • Water view
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Accessible

A hotel room with a grey armchair, an orange chair, a flat-screen TV, a framed artwork, and a small table with a water bottle and a glass.

Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Suite, 1 King Bed (Water View)

  • 54 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Water View)

A hotel room with a large bed, a chair, a table, and a window with curtains.

Deluxe Room, 1 King Bed (Water View)

9.0 out of 10
Wonderful
(4 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed, City View

A hotel room with a large bed, a bedside table with a lamp, and a telephone.

Suite, 1 Queen Bed, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, Balcony

  • City view
  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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includes taxes & fees
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About this property

DoubleTree by Hilton Hotel London ExCel

A restaurant, a 24-hour fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a business centre and conference space.
DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and a safe. Televisions come with pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Hotel London ExCel. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Just a 1-minute drive from ExCeL Exhibition Centre and 11 minutes from London Stadium
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 882 square feet (82 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly DoubleTree by Hilton Hotel London ExCel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.
DoubleTree by Hilton Hotel London ExCel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends; GBP 19.50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 882 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 9 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 77 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 19.5 per person
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

DoubleTree by Hilton Hotel London ExCel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1010 reviews
Rating 8 - Good. 253 out of 1010 reviews
Rating 6 - Okay. 116 out of 1010 reviews
Rating 4 - Poor. 40 out of 1010 reviews
Rating 2 - Terrible. 41 out of 1010 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Bjornar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Staff friendly and helpful, clean facilities and comfy beds!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Habibur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very friendly
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Nice staff and Good views
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ahad

Staff were amazing
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kryspin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff and amazing property
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet room Helpful staff Midday checkout Well placed for ExCel and HM Passport Office 15 mins walk
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely two night stay. Staff were extremely welcoming, friendly, professional and helpful. Great facilities in a spotless room. Breakfast was delicious, with a varied choice of hot and cold food. We would definitely stay here again.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

JEAN PHILIP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast. Calm environment. Great staff.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Olufunke

Liked: Cleanliness
Room was clean and comfortable did not have breakfast or use the bar
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the location excellent for view and it was clean. Expected a bigger bed but overall I was happy
Stayed 1 night in Apr 2026
Verified

8/10 Good

Abraham

Liked: Cleanliness, property conditions & facilities
Clean and beds were spacious
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of car parking when we arrive around 6.30pm. Friendly reception staff who were very informative. Room very clean and plenty of amenities in the room. Breakfast was lovely and there was plenty of choice.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Eoin

Liked: Cleanliness, staff & service, amenities
Friendly, courteous staff, a warm and welcoming environment and a clean, well-equipped room.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
All the staff from the cleaners upwards were polite and efficient. Hotel was clean and well maintained. Plenty of choice at breakfast and good range of drinks at the bar.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff! We had a medical issue and they were very helpful and just outstanding! Breakfast was delicious. Only thing is we recommend two pillows per person. 😊
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Very friendly staff and lovely food.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

adeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Halima

Liked: Cleanliness, staff & service, amenities
Room was beautiful, was given a complimentary upgrade by Irene who was absolutely pleasant and lovely! Beautiful views too.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Angie

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, staff excellent, vreat place to stay
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Not only were we greeted with warm cookies upon arrival but we received free parking thanks to a friendly conversation with one of the team - stellar service!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel Ideal for going to the O2, the bus stop is a 5 mins walk The staff are amazing and the room was very comfy
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location on the River, very convenient for the Excel.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff were very patient with my anxieties and exceptional service from everyone I came across
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service
Great hotel
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

SD

Liked: Cleanliness, staff & service, amenities
The staff are extremely friendly & helpful for your entire stay. The hotel & room was very clean. Food and drinks are excellent & great value. Location is perfect with DLR & Elizabeth Line local. Excel and city airport next door on either side, however you would know as soundproofing is superb
Stayed 1 night in Jan 2026