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Eaton Square Hotel

Property class: 2.5

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Photo gallery for Eaton Square Hotel

Interior entrance
Staircase
Twin Room
Double Room | Room amenity
Single Room | Bathroom

Reviews

4.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
50 Ebury Street, London, England, SW1W 0LU
  • Place, Victoria Palace Theatre
    ‪6 min walk‬
  • Place, Victoria Station Travel Information Centre
    ‪6 min walk‬
  • Place, Buckingham Palace
    ‪12 min walk‬
  • Airport, London (LCY-London City)
    ‪54 min drive‬

Room options

View all photos for Single Room

Single Room | Premium bedding, blackout curtains, iron/ironing board, cots/infant beds

Single Room

  • City view
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room | Premium bedding, blackout curtains, iron/ironing board, cots/infant beds

Double Room

  • City view
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room | Premium bedding, blackout curtains, iron/ironing board, cots/infant beds

Twin Room

  • City view
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Private Bathroom (external)

Premium bedding, blackout curtains, iron/ironing board, cots/infant beds

Double Room, Private Bathroom (external)

  • City view
  • 8 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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Double Room
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  • Housekeeping
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  • Soundproof rooms
3.2 out of 5, 974 reviews
The price is €63
includes taxes & fees
2 Sept - 3 Sept
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About this property

Eaton Square Hotel

Dry cleaning, a 24-hour front desk and express check-out are available at this hotel. WiFi in public areas is free. Other amenities include a front desk safe and multilingual staff assistance.
Eaton Square Hotel offers 11 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and an iron/ironing board. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

During your stay at Eaton Square Hotel, you're just a quick walk from Victoria Station Travel Information Centre. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available.
  • Free WiFi
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry and luggage storage
  • Within a 15-minute walk of Buckingham Palace and Victoria Station Travel Information Centre
As a guest of Eaton Square Hotel, you'll find multilingual staff, dry cleaning/laundry services, and room service (during limited hours). WiFi is free in public spaces. Eaton Square Hotel also features express check-out and a front desk safe.
For a fee, guests can enjoy a full breakfast daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available for a fee: GBP 10 per person

Family friendly

  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No lift

More

  • 1 building
  • 5 floors

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Connecting rooms available
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from noon - noon
The check-in location differs from the property location; go to: [Tophams Hotel, on 24-32 Ebury Street]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 50.00 per day.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 25 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 10 per person
  • Cots (infant beds) are available for an additional fee
  • Rollaway bed fee: GBP 50.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
The front desk at this property is open daily from noon - noon.
The check-in location differs from the property location. To check in, guests will need to go to Tophams Hotel, on 24-32 Ebury Street
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Belgravia Mews
Belgravia Mews Hotel
Belgravia Mews Hotel London
Belgravia Mews London
Eaton Square Hotel London
Eaton Square Hotel
Eaton Square London
Eaton Square Hotel London, England
Eaton Square Hotel Hotel
Eaton Square Hotel London
Eaton Square Hotel Hotel London

Eaton Square Hotel Reviews

Reviews

4.8
Rating 10 - Excellent. 15 out of 421 reviews
Rating 8 - Good. 65 out of 421 reviews
Rating 6 - Okay. 97 out of 421 reviews
Rating 4 - Poor. 107 out of 421 reviews
Rating 2 - Terrible. 137 out of 421 reviews

5.2/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location right down the road from Victoria station and friendly staff who allowed us to check in early as our room was ready. The room was comfortable with a nice bathroom facilities. The breakfast was minimal in what was left at 9 am, with breakfast finishing at 10 am.
Stayed 2 nights in Feb 2019
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Our experience and stay in the Eaton square hotel are understandable with the hotel being under new management and undergoing slow but steady upgrades a renovations good luck
Stayed 2 nights in Jan 2019
Verified review

2/10 Terrible

yong joon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

최악

최악
Stayed 1 night in Dec 2018
Verified review

6/10 Okay

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

New management saved us

Previous management took our money and ran. Overbooked shabby hotel with tiny rooms. Building owner brought in their staff to help us at the hotel next door, Topham Hotel and they were fabulous, Christina and Anna thank you for your hospitality.
Stayed 5 nights in Nov 2018
Verified review

2/10 Terrible

DD

Disliked: Property conditions & facilities
Would not stay here again, nothing like the pictures shown!
Stayed 1 night in Oct 2018
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

The location doesn't make up for the rest

On check in, the agent tried to upsell me to the "sister" hotel (where the service desk is) stating that the other hotel was "much nicer". When I turned them down they took me to a basement room in the Eaton Square building down the street. WiFi was sketchy and didn't cover the whole room. Later I discovered there were no towels, and phoned the desk. They told me to go back to the other hotel to collect my own towels. There were cobwebs on the lights, and very dirty grout in the shower. The carpet on the stairs to the room is frayed, and the paint on the walls throughout is old and chipped. The kicker was listening to the rats in the walls. I'm not making that up -- I took a video of the sounds.. chewing and chirping. On the other hand, the location is great. I could walk everywhere I needed to be. That said, I wouldn't stay here again.
Stayed 2 nights in Oct 2018
Verified review

6/10 Okay

Michelle

Disliked: Property conditions & facilities, room comfort
Levede ikkebhelt op til forventningen. Badeværelset var ikke at prale af, og værelserne var noget mindre ind hvad indrykket blev via billeder
Stayed 2 nights in Oct 2018
Verified review

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gent.ma Expedia, ancor prima di recensire l'albergo, la recensione la faccio a voi, ed inizio con una domanda: Come fa un'azienda come la vostra ad accettare la collaborazione di una "struttura" palesemente scorretta e ingannevole come la EATON SQUARE HOTEL? Veniamo ai fatti, foto fuorvianti, condizioni delle camere proposte da fuori legge, per lo meno in Italia, a Londra a questo punto non lo so. In una delle camere, nel seminterrato, le pareti erano grondanti di acqua, quasi come se qualcuno le avesse appena bagnate con abbondanti secchiate di acqua, questa umidità, si estendeva in più pareti da circa 1.60 metri al pavimento, ed ovviamente comprendeva anche zone delle pareti in cui vi erano prese elettrice, una roba del genere in Italia sarebbe dichiarata INAGIBILE per rischio incendio e chiusa. Purtroppo questa è l'unica stanza in cui non ho potuto fare foto, si sono badati bene dal chiuderla non appena hanno capito che io li non ci avrei mai dormito a costo di dormire per strada. L'altra camera proposta, aveva un bagno esterno fatiscente, molta umidità sparsa, diciamo la copia della camera precedente, ma senza pareti bagnate. A questo punto torniamo nella Hall, e li comincia una lunghissima trattativa, per proporci due camere diverse, a loro dire più costose, ed il prezzo da pagare sarebbe stato di circa 460€ in più per entrambe le camere in totale. Continuerò il racconto in una mail, perché qui ho terminato lo spazio a disposizione
Stayed 3 nights in Oct 2018
Verified review

4/10 Poor

Milton Modesto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A localização é perfeita, próximo à estação de trem e metrô Victoria.
Stayed 3 nights in Oct 2018
Verified review

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible - en-suite is a dirty smelly wet cupboard- literally- no cover over the mattress under sheet the throw had a suspicious stain on it flaking pint no head board - will never use again
Stayed 1 night in Oct 2018
Verified review

2/10 Terrible

Fabian

Disliked: Cleanliness, property conditions & facilities, room comfort
Zimmer entspricht nicht den Bildern, die auf der Seite gezeigt wurden. Frühstück ist das Geld nicht wert. Upgrade wurde angeboten, aber nicht wahrgenommen
Stayed 4 nights in Oct 2018
Verified review

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only positive about this hotel is the proximity to Victoria station. Otherwise, 1. The reception is not manned by an actual person at 8pm. You need to walk 5 doors down the street. 2. The room I was eventually shown was down in a deep, narrow stairwell to the basement. 3. The furniture in the room was old, dated and mismatched. 4. I did not see any amenities i.e. tv 5 The bathroom was not worth looking at. 5. No WiFi The sister hotel 5 doors down the street was the Tomphas I believe. I was offered a room there as an alternative. 1. The staff were cold and sulky 2. The room was on the ground level but one had to walk down a narrow, winding corridor, littered with vacuum cleaners, tools and other debris. 3. The furniture and bathroom was a bit better however there were stains everywhere, mould, marked walls and the 'twin bed' were two single beds that separated if you leaned on the middle. 6. I inquired about the tv not working. The gentleman receptionist told me he'd send a technician. 45mins later the female receptionist tells me that tv is out in the whole building and wouldn't be fixed until the morning. She was quite unapologetic. 7. They had the gall to charge me an extra £100 for the change. So i paid approx $260 to sleep in a filthy, cramped dump. 8. Yes, an 8th: No hot water in the shower so i bathed from the sink, standing on the floor.
Stayed 1 night in Sep 2018
Verified review

2/10 Terrible

Janette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Et hotel du bør undgå

Da vi ankom til hotellet kl 14.15 da måtte vi vente til ca. 14.45 på at få vores nøgler til vores værelser og receptionisten var ikke særlig i mødekommende og venlig. Da vi fik vores værelser var de beskidte og meget nusset bade cabinen var meget gammel beskidt og der lugtede ikke godt. På et af værelserne kunne man ikke åbne noget vindue. Så der var meget indelukket. En af sengene havde en meget slidt madrass. Gardinerne kunne ikke trækkes for da de var gået i stykker. Om morgen opdagede vi at vi ikke kunne komme i bade da bruserne ikke virkede. Vi sagde det til receptionen som indrømmede at det ikke virkede og ville i første omgang spidse os af med 4 gange engelsk brekfast men dette sagde vi nej til da vi ønskede et værelse med bad. Det fik vi så endelig men værelset var også beskidt og der lugtede gammelt og indelukket. Badet virkede men madrassen i sengen var meget gammel og slidt. Og vinduet kunne ikke åbnes . Vi kan på ingen måde anbefale dette hotel. Det eneste der var super godt var, beliggenheden meget tæt på Viktoria station
Stayed 2 nights in Sep 2018
Verified review

6/10 Okay

Karen

Disliked: Property conditions & facilities
The hotel is excellently situated, and the service was adequate, it is just showing its age 😀
Stayed 1 night in Sep 2018
Verified review

2/10 Terrible

JOANNA

Disliked: Cleanliness, property conditions & facilities, room comfort

very disappointing experience

I stayed for one night at this hotel instead of five I had originally planned. First room they gave me, had an electricity malefaction (couldn't turn on the lights). Second room was very small with no bathroom inside!!!! Third room was down the basement, dirty bathroom, dirty bed sheets, even something that looked like blood stain on the wall!!!! I have pictures to prove all I am saying. And I was paying for a big double room with bathroom, view, etc I understand they have one or maybe two renovated rooms, they show on internet sites, bur the rest of the hotel is old, dirty, overpriced.
Stayed 5 nights in Jul 2018
Verified review

4/10 Poor

Victor Manuel

Hotel sin mantenimiento, buena ubicación

Buena ubicación. El colombiano de la recepción fue muy amable, extraordinario calidad de servicio. El Indu de la recepción fue déspota y grosero. El cuarto muy sucio, la cama muy floja, no funcionaba el elevador, era complicado cerrar la puerta del cuarto. En general le hace falta mucho mantenimiento al hotel. El desayuno cumplio. Cerca de la estación de metro Victoria
Stayed 2 nights in Jul 2018
Verified review

2/10 Terrible

Coirey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolute nightmare and disgusting hotel

This hotel is a disaster!!! Every single time I passed through the lobby someone was complaining about something (dirty, doesn't match the pictures, washroom is not connected, no wifi). Personally from our experience the first room we were put in did not have Air conditioning or wifi. The room was dirty and grungy. The shower had mold on every wall. We requested a different room and that room was just as dirty with a broken A/C unit. Tiles in bathroom were also dirty. By far the most disgusting thing was a blood stain on the wall in plain site. The only great thing about this hotel was the night manager Andrew. He was so helpful and did everything he could for us to make the stay bearable. I never been in a hotel this bad before in my life. I hate doing reviews but I needed to let the public know so they do not spend a lot of money on a half a star hotel.
Stayed 4 nights in Jul 2018
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Place was a dump. I understand you get what you pay for but good grief. Immediately saw AC hadn’t worked in what was probably years. There was a bandaid on one of the walls. Place looked dirty from top to bottom. We considered just eating the money and finding another place - but for tourists, it’s location in central London was too good. We used it only for sleeping, and even that was too much.
Stayed 3 nights in Jul 2018
Verified review

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not like the pictures

The one big positive about this hotel was the location. One block from Victoria station, and close to Westminster Abbey/Buckingham Palace. However, I would definitely recommend finding another place to stay. The room was in poor condition, with several outlets not working, and stains on the celing and walls. There were a shower and sink in the room, but the water temperature would change without warning. But probably the most frustrating part of this experience was that the pictures of the room were not reflective of the room itself. It was much smaller and significantly less clean than in the pictures presented. Finally, the room was extremely hot. We had the window open all the way, but as the rooms are on the second and third floors, they are extremely warm.
Stayed 2 nights in Jul 2018
Verified review

2/10 Terrible

k

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

De locatie was goed.

Alleen de locatie was goed. De rest was verschrikkelijk. Ik was gewaarschuwd maar dit overtrof alles. Lekkend toilet. Zodat de urine over de vloer liep
Stayed 3 nights in Jul 2018
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Down the cellar

Enligt beskrivningen skulle man få stadsutsikt. Jag fick ett fuktigt rum nere i källaren. -det enda jag såg var en smutsig minibakgård. Internet utlovades - det stod t o m hur man skulle logga in på nyckelkortet. Efter ett antal misslyckade försök gick jag till receptionen - som är i ett hotell 100 m ort från Eaton Square Hotel. Nej där bara de skrattade och sa att det finns bara ett ställe det fungerar...i baren på det andra hotellet...inte alls på Eaton Square. Städningen obefintlig. Däremot kom de med nya handdukar i överflöd...Men så är det i London, trycket efter rum är så stort att Du nästan kan hyra ut vad som helst. Frukosten, kontinental, var väl någorlunda. Listan kan göras längre...Ingen mer bokning där för mig iallafall.
Stayed 4 nights in Jul 2018
Verified review

8/10 Good

Roy

Liked: Room comfort

Close to Victoria theater

Short, lovely walk to the theater. Plenty of pubs and restaurants nearby.
Stayed 1 night in Jun 2018
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible room with poor service (and no WiFi)

I will preface this by saying that I understood this to be a tiny room with little else than a bed, bathroom, and WiFi. This would be perfectly fine for me as I was just looking for a place to spend one quick night. However, the tiny room was in very poor condition. The carpet looked so dirty I did not want to step on it without shoes, the bathroom was shockingly tiny - the shower was so small I couldn't even bend over in it - and the shower door actually stuck so I was trapped inside for 5 minutes before I could finagle it open! The bathroom door seemed to be made of cardboard it was so flimsy and would not even stay shut. The window would also not latch shut. There was no elevator or anyone who could help me bring my bags up the stairs. The worst part was that there was NO WIFI in the room the whole time. As a traveler with no cell phone coverage, this was a must. The reason for no WiFi, according to the error message I received, was because no one had paid the bill. No phone in the room to call reception (which wasn't even in the same building) so I had to walk down the block to speak with someone. I tried to talk to someone at the reception in the other building and they dismissed it and said I could use the WiFi there - but I needed to reach my travel partners overnight and in the morning. The room also had incredibly thin walls so I couldn't sleep all night with the inexplicable crashing sounds coming from upstairs. Room was worth maybe $50, not anything like I paid.
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Jenna

Liked: Staff & service
Disliked: Room comfort

Great location

Great location for train station which is why we choose this hotel. Check in was at another hotel up the road. Got the option to pick a room. Room was ok, fine for an overnight stay. Shower had nice hot water. Shower gel and soap supplied. Check out was early due to train so 24h manned reception was beneficial for us. Member of staff on reception was helpful and polite. Only issue was the bed. Broken slates meant we had to sleep the other way round but no massive issue for one night stay. Overall an ok hotel room, if it’s location you are looking for this is great!!
Stayed 1 night in Jun 2018
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is appalling !
Stayed 1 night in Jun 2018