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Grand Sapphire Hotel & Banqueting

3.0 star property

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Photo gallery for Grand Sapphire Hotel & Banqueting

Twin Room, Ensuite | 1 bedroom
Creator video
Double Room, Ensuite | 1 bedroom
Garden
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk

Explore the area

Map
45 Imperial Way, Croydon, England, CR0 4RR
  • Chessington World of Adventures
    ‪24 min drive‬
  • Big Ben
    ‪30 min drive‬
  • O2 Arena
    ‪32 min drive‬
  • London (LHR-Heathrow)
    ‪50 min drive‬

Room options

View all photos for Double Room, Ensuite

Double Room, Ensuite | 1 bedroom

Double Room, Ensuite

8.6 out of 10
Excellent
(16 reviews)
  • 3.3 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Ensuite

Twin Room, Ensuite | 1 bedroom

Twin Room, Ensuite

7.6 out of 10
Good
(7 reviews)
  • 4 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Ensuite

Family Room, Ensuite | Miscellaneous

Family Room, Ensuite

8.0 out of 10
Very good
(4 reviews)
  • 5 sq m
  • Sleeps 4
  • 1 Single Bed and 1 Double Bed

View all photos for Executive Double Room, Ensuite

Executive Double Room, Ensuite | Bathroom

Executive Double Room, Ensuite

  • 3.3 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room | 1 bedroom

Single Room

8.4 out of 10
Very good
(17 reviews)
  • 3 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room, Ensuite (Executive)

Deluxe Double Room, Ensuite (Executive) | 1 bedroom

Deluxe Double Room, Ensuite (Executive)

  • 3.3 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Grand Sapphire Hotel & Banqueting

Hotel with free parking, in the vicinity of Westminster Bridge
A 24-hour front desk, wedding services and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include multilingual staff assistance. Housekeeping is not available.
Grand Sapphire Hotel & Banqueting offers 40 accommodations.
At Grand Sapphire Hotel & Banqueting, you'll find features such as free WiFi in public areas and self-parking.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Amenities include multilingual staff and a lift
  • 10.9 mi (17.6 km) from Westminster Bridge and 11 mi (17.8 km) from Chessington World of Adventures
Grand Sapphire Hotel & Banqueting offers its guests multilingual staff and a lift. Public spaces have free WiFi and wired Internet. Self parking is free.

This 3-star Croydon hotel is smoke free.

Languages

English, French, Hindi, Lithuanian, Polish, Russian

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Free self parking on site

Conveniences

  • 24-hour front desk

Guest services

  • Multilingual staff
  • No housekeeping service
  • Wedding services

Accessibility

  • Lift

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Grand Sapphire Hotel Croydon
Grand Sapphire Croydon
Grand Sapphire
Grand Sapphire Hotel
Sapphire & Banqueting Croydon
Grand Sapphire Hotel & Banqueting Hotel
Grand Sapphire Hotel & Banqueting Croydon
Grand Sapphire Hotel & Banqueting Hotel Croydon

Grand Sapphire Hotel & Banqueting Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 324 out of 871 reviews
Rating 8 - Good. 266 out of 871 reviews
Rating 6 - Okay. 134 out of 871 reviews
Rating 4 - Poor. 79 out of 871 reviews
Rating 2 - Terrible. 68 out of 871 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Berenice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good decor. In-house caterer can provide indian room-service meals which are tasty. Convenient location if driving, or a 10-20 minute walk from restaurants and shops. Parking can be very tricky during events.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ali

Stayed 2 nights in Apr 2025

6/10 Okay

Susan

Liked: Cleanliness, staff & service, room comfort

Noisy neighbours or no soundproofing?!

When I checked in I was sent to a room which hadn't been made up, but this was quickly changed for me to a room on the next floor. The people in the room opposite woke me up at midnight, coming in and out of the room, and talking in their room. I'm not sure if the wall and doors are incredibly thin but I could hear every word of their conversation, and I don't think they were talking particularly loudly. By 2.30 I resorted to listening to white noise on my phone to try to get to sleep, I had to be up at 5 am! I spoke to reception the next day, and that night there was silence so all was good.
Stayed 2 nights in Apr 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

I couldn’t recommend this location.

I had three rooms booked for four nights. I arranged to fly home early and my family only stayed for two nights. The floor carpets were ripped. Bins were left dismantled and cleaning products left on the floor. Room dishes (mugs/cups for the kettle) were unclean. One room had water. Two rooms didn’t have water. There was a hallway diffuser that was overwhelming.
Stayed 4 nights in Mar 2025

6/10 Okay

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean throughout… room was large , felt fresh, bed was large and comfortable
Stayed 1 night in Mar 2025

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Tracey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very little options for breakfast. Room not very clean.
Stayed 2 nights in Feb 2025

8/10 Good

Dave

Stayed 4 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite staff. Allowed us early check-in and extended car parking. 15 minute walk to the nearest train station into London.
Stayed 1 night in Mar 2025

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean friendly staff nice food everything I needed
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff, and An Easy, Cozy Stay :)

The staff was very helpful and the room was cleaned well, the buffet offered for the mronings was pleasant. It was easy to navigate in the hotel and the staff were very helpful with whatever we needed. Would recommend!
Stayed 4 nights in Feb 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tea/coffee fine; no sweetener as a diabetic that is a problem
Stayed 2 nights in Mar 2025

8/10 Good

Keila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

I have stayed on many occasions and have never been let down. Definitely recommend.
Stayed 1 night in Mar 2025

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Baneeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room. Clean. Lovely bathroom. No lock on the door. You need a key card to get in but you can’t lock it from the inside. Staff are pleasant but not welcoming. Main desk wasn’t always manned. Short answers not very receptive for reception
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value Hotel

Convenient location and good amenities close by, great WiFi very comfy bed.
Stayed 1 night in Mar 2025

10/10 Excellent

Marc

Liked: Staff & service, property conditions & facilities, room comfort

Hotel stay

Good overnight stay, gave me the rest I needed
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Melvina, London

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious stay. Refreshing Cleaniless. Delivers.
Stayed 1 night in Feb 2025

6/10 Okay

Neill

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were attending a wedding in the attached centre, so booked in the hotel. Check in was ok, but the room was small, with virtually no storage. The window was broken and let in sound and a draught. There was a full cup of stale coffee on the windowsill when we drew back the curtains to expose the view of a flat roof and the air conditioning units for the hotel. On Saturday night, despite notices all around the hotel saying quiet time was from 2200-0700, we were kept awake by extremely loud music from the event centre until 23.20. The hotel is located on what seems to be an industrial estate.
Stayed 2 nights in Feb 2025

8/10 Good

Ramee

Stayed 1 night in Feb 2025