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Heeton Concept Hotel Kensington

3.0 star property

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Photo gallery for Heeton Concept Hotel Kensington

Front of property – evening/night
Interior
Family Double Room | Desk, blackout curtains, iron/ironing board, free WiFi
Executive Room | Room amenity
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
15-25 Hogarth Road, London, England, SW5 0QJ
  • Place, Natural History Museum
    ‪18 min walk‬
  • Place, Royal Albert Hall
    ‪19 min walk‬
  • Place, Hyde Park
    ‪3 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪25 min drive‬

Room options

View all photos for Single Room

Single Room | Desk, blackout curtains, iron/ironing board, free WiFi

Single Room

7.4 out of 10
Good
(11 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room

Twin Room | Desk, blackout curtains, iron/ironing board, free WiFi

Twin Room

7.0 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Double Room

Family Double Room | Desk, blackout curtains, iron/ironing board, free WiFi

Family Double Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Room

Family Room | Desk, blackout curtains, iron/ironing board, free WiFi

Family Room

7.8 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Economy Twin Room

Economy Twin Room | Desk, blackout curtains, iron/ironing board, free WiFi

Economy Twin Room

  • Sleeps 2
  • 1 Single Bunk Bed

View all photos for Standard Triple Room

Standard Triple Room | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Triple Room

7.0 out of 10
Good
(6 reviews)
  • Sleeps 6
  • 3 Single Bunk Beds

View all photos for Executive Room

Executive Room | Desk, blackout curtains, iron/ironing board, free WiFi

Executive Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Lite Double Room

Lite Double Room | Desk, blackout curtains, iron/ironing board, free WiFi

Lite Double Room

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Desk, blackout curtains, iron/ironing board, free WiFi

Double Room

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Quadruple Room

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Quadruple Room

  • Sleeps 8
  • 4 Single Bunk Beds

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About this property

Heeton Concept Hotel Kensington

Victorian hotel with 24-hour front desk and bar/lounge
This smoke-free hotel features a bar/lounge, a snack bar/deli and coffee/tea in a common area. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a TV in a common area are on-site.
Heeton Concept Hotel Kensington offers 115 air-conditioned accommodations with a hairdryer and free toiletries. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Heeton Concept Hotel Kensington's great location gets high marks from our customers. During your stay, you're just a quick walk from Cromwell Road. Enjoy features like free WiFi in public areas and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Amenities include multilingual staff, a lift and coffee/tea in a common area
  • Guests have great things to say about the location and the helpful staff
  • 13 minutes by foot from Design Museum and a 2-minute drive from Natural History Museum
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at Heeton Concept Hotel Kensington.

This Victorian London hotel is smoke free.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Heeton Concept Hotel Kensington Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 131 out of 376 reviews
Rating 8 - Good. 122 out of 376 reviews
Rating 6 - Okay. 77 out of 376 reviews
Rating 4 - Poor. 29 out of 376 reviews
Rating 2 - Terrible. 17 out of 376 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

tyana

Liked: Cleanliness, amenities, property conditions & facilities
Serena at the front desk was amazing - thank you so much for taking such good care of us, Serena!
Stayed 3 nights in Jun 2025

2/10 Terrible

Geraldine, Glendale

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
False advertising. Trapped us last minute and did not tell us the elevator was not working until they handed the key. AC was not working and instead of moving us to another room which we asked for. Instead they just gave us a fan.
Narrow hallway
10 days Lift not working
AC not cooling
Stayed 3 nights in Jun 2025

2/10 Terrible

Antonio

Stayed 1 night in Jun 2025

6/10 Okay

Katie

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean, cheap, good location
Stayed 1 night in Jun 2025

8/10 Good

Lee

Stayed 1 night in Jun 2025

10/10 Excellent

Esha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

PAUL, Southampton

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location, near to plenty of places to eat and drink as well as a tube stop. Staff were friendly helpful. The rooms are small and the lift was out of order when we were there, but for a stop over it was fine. The room itself was clean, as was the bathroom and the bed was comfortable. AC was on but didn't seem to do a lot, however there was a fan in the room as well which was fine.
Stayed 1 night in May 2025

6/10 Okay

Liz

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This boutique hotel is in a perfect location 1 block away from earls court tube station, plenty of shops and restaurants. There is construction on the building right next door and across the street. So noise was prevalent. It make take 1 more year for this to be over. Be aware, I found bugs and ants in my room. Front desk promise to Deep clean, but couldn’t move me to another room/full occupancy. The halls on the 3rd floor are small couldn’t extend my arms and I was able to touch the ceiling. I am 5’7, medium frame. The lights are motion activated so it wasn’t safe especially if you are trying to pull out your keys. Lights go off and it’s peach dark. Stairs are dangerous to use. These have thick carpet and these were for small feet. Only 1 lift for 2 people, which it is use to bring trash down so it smells. It was down for 1 day, but they offer to bring my luggage for me, so customer service was great. If a Quiet area, Safety and clean rooms are your priorities, find something else for the price.
Stayed 2 nights in May 2025

8/10 Good

Rosemarie

Staffs are very nice , the hotel is very accessible to the subway, shops . Staffs clean our room everyday .
Stayed 3 nights in May 2025

8/10 Good

Melanie

Stayed 2 nights in May 2025

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness
Location was excellent. Rooms were small (but that's a typical London thing) but were clean.
Stayed 6 nights in Apr 2025

8/10 Good

Carlos

Stayed 1 night in Mar 2025

10/10 Excellent

Morgan

Stayed 2 nights in Apr 2025

8/10 Good

Herman

Stayed 1 night in Apr 2025

10/10 Excellent

Scott

Stayed 3 nights in Mar 2025

8/10 Good

Benjamin

Stayed 1 night in Mar 2025

10/10 Excellent

Felicia

Stayed 4 nights in Mar 2025

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2025

10/10 Excellent

Ellie

Stayed 3 nights in Feb 2025

6/10 Okay

Shirley S.

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property very conveniently located to tube rail station. You can easily transport anywhere in the city. The hotel was also clean and nice atmosphere, but rooms are extremely small. Very disappointed to have money disappeared from room after cleaning was done. I wish I had never asked them to clean room. This has never happened to me at any other hotel. So don’t leave any valuables in room.
Stayed 3 nights in Mar 2025

6/10 Okay

Julie-Anne

Travelled with family and small children
Liked: Cleanliness, staff & service
Very small rooms. Worst pillow ever. I think it is time to look at providing two pillows and ones that are comfortable. The one pillow provided was like a brick it was better not using it! You can hear everything from the next door room.
Stayed 1 night in Feb 2025

8/10 Good

Stephanie

Travelled with partner
Liked: Property conditions & facilities
The first room we were put in was in the basement, it was stinky and the room wasn't very clean. Hair on the shower walls and the extra pillow.. They moved us to a different room on an upper floor which was much better, clean and no smell.
Stayed 2 nights in Feb 2025

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay, we could hear someone snoring which was not bad but I cant imagine having to listening to people doing something else...
Stayed 3 nights in Feb 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and kind staff. The bird facts were interesting.
Stayed 1 night in Jan 2025