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4.8 out of 5
Exceptional!
See all 23 ebookers Reviews

"Great location for shopping and the theaters. Close to Piccadilly circus underground station. Large rooms with a nice showers a bathtub. The rooms are ... " More

By a verified traveller on Sun 27 Sep 2020

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Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
€780* Per night/room 3 Jun - 4 Jun

Suite (Westminster, with Private Chauffeur)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite (with Private Chauffeur)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite (Loft, with Private Chauffeur)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms (Tudor)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Hotel Cafe Royal, London ratings based on 23 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Cafe Royal, London

Everyone (7) Couples (6) Business (1) Family (6) Friends (3)
4 out of 5
Great location for shopping and the theaters. Close to Piccadilly circus underground station. Large rooms with a nice showers a bathtub. The rooms are quite dull and bland though in terms of design anc quite dark. The bed was large and comfortable. Breakfast was served at cakes and bubbles and the eggs royale was splendid. A big thank you to Omar who was very attentive and made sure I had a comfortable stay. My only issue was with the poor service received at breakfast - I was seated then told I had to move as my table was reserved. I waited a long time in the lobby and eventually after Omar stepped in I was seated for breakfast. I was however ignored by several staff members and was waiting a long time for any service all the while customers around me were receiving plenty of attention. Again Omar had to say something to the waitress who finally came over to serve me.

Posted by , from Manchester on 27 Sep 2020

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Comment from Hotel Management

28 Sep 2020 by Guillaume Marly

Dear SJA Thank you very much for sharing your review of Hotel Café Royal. it's disappointing to learn that we have not met all your expectations. In order for me to investigate further your experience I would really appreciate if I could share my email address, so that I can personally investigate in more details your experience. Please kindly email me on Guillaume.Marly@hotelcaferoyal.com I look forward to hearing from you soon.

5 out of 5

New luxury in a very central location

Terrific staff service and special F&B. The rooms are amazing

Posted by , from Portugal on 29 Aug 2016

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4 out of 5

GREAT LOCATION

Staff Very helpful and friendly. Valet parking available. Bang & Olufson tv and also small screen in Mirror in Bathroom !!! also WIFI . The Evening meal was a Big Let Down!!! Location was Excellent for so many attractions, Buses and Taxis outside very handy. the old Cafe Royal Champagne Room is Original part of building its very beautiful .

Posted by on 16 Nov 2013

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5 out of 5
Elegant modern city hotel in a unique location. Perfect base for a city break. The staff is super nice and attentive.

Posted by on 20 Jan 2023

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5 out of 5

Posted by on 17 Oct 2022

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5 out of 5
Es gib nichts beanstanden; freundlich und sehr engagiert professioneller Service; Essen höchste Qualität

Posted by on 29 Apr 2019

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Comment from Hotel Management

20 May 2019 by Guillaume Marly

Thank you for your lovely review of your visit at Hotel Café Royal. I look forward to welcoming you back very soon Kind Regards

5 out of 5
Personnel à l’écoute, prévenant et très professionnel

Posted by on 22 Feb 2019

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Comment from Hotel Management

25 Feb 2019 by Guillaume Marly

Thank you for staying with us and for praising our staff so highly. We very much hope to welcome you back in the future Kind regards Guillaume Marly Managing Director

4 out of 5

Posted by on 5 Nov 2018

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Comment from Hotel Management

5 Nov 2018 by Guillaume Marly

Thank you for taking the time to leave us a review. We hope to welcome you back to Hotel Café Royal very soon. Kind regards, Guillaume Marly Managing Director

4 out of 5
Le personnel très à l'écoute du client d'une gentillesse extraordinaire

Posted by on 24 Jan 2017

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5 out of 5

Absolut traumhaft! Bestes Hotel!

Traumhafter Aufenthalt gewesen! Top Service, sauber, alle sehr freundlich. Beste Lage!

Posted by on 17 Nov 2016

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.