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Kingston Lodge Hotel

Property class: 4

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Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
94 Kingston Hill, Kingston Upon Thames, England, KT2 7NP
  • Place, Richmond Park
    ‪5 min walk‬
  • Place, Marymount International School London
    ‪8 min walk‬
  • Place, River Thames
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪53 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Desk, iron/ironing board, free WiFi, individually decorated

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Desk, iron/ironing board, free WiFi, individually decorated

Superior Double Room

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Suite | Desk, iron/ironing board, free WiFi, individually decorated

Suite

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | Property amenity

Standard Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Kingston Lodge Hotel

This hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference centre, coffee/tea in a common area and 24-hour room service.
Kingston Lodge Hotel offers 67 accommodations with complimentary bottles of water and coffee/tea makers. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

During your stay at Kingston Lodge Hotel, you're just a quick walk from Kingston Hospital. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at The Atrium Brasserie, a brasserie with garden views
  • Full breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Kingston Hospital and Marymount International School London
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 50 square feet (5 square metres) and includes a conference centre. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Kingston Lodge Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Kingston Upon Thames hotel.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10 AM.
The Atrium Brasserie – Overlooking the garden, this brasserie serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours. Open daily.
Kingston Lounge Bar – This lobby lounge serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 1 per day)
  • Uncovered extended parking on site (GBP 1 per day)
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: GBP 12 for adults and GBP 7.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kingston Lounge Bar
  • The Atrium Brasserie

Things to do

  • 18-hole adjacent golf course
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (50 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Built in 1800
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.00 for adults and from GBP 7.95 for children
  • Uncovered self-parking fee: GBP 1.00 per day
  • Uncovered extended parking fee: GBP 1.00 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Brook Kingston
Brook Kingston Kingston Upon Thames
Brook Kingston Lodge Hotel
Brook Kingston Lodge Hotel Kingston Upon Thames
Kingston Brook
Kingston Lodge Hotel Hotel
Brook Kingston Lodge Hotel
Kingston Lodge Hotel Kingston Upon Thames
Kingston Lodge Hotel Hotel Kingston Upon Thames

Kingston Lodge Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 122 out of 454 reviews
Rating 8 - Good. 201 out of 454 reviews
Rating 6 - Okay. 75 out of 454 reviews
Rating 4 - Poor. 40 out of 454 reviews
Rating 2 - Terrible. 16 out of 454 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Leslie

Disliked: Cleanliness, amenities, property conditions & facilities
after booking and paying up front, we arrived to find the hotel closed and like a building site, it should never have been advertised.
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Work trip

Plenty of free parking & quiet location.
Stayed 4 nights in Nov 2020
Verified review

4/10 Poor

MIchael

Liked: Room comfort
Hash browns were frozen and nobody apologised.milk in the room was out of date nobody apologised.No replenishment of coffee/milk in room after 1st night definitely not 4star
Stayed 2 nights in Sep 2020
Verified review

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were very helpful and were happy to deal with any queations. Rooms are tired and need a bit of updating. The bar and restaraunt were not open, although staff did provide non alcholic alternatives. Breakfast was a grab bag which was disapointing.
Stayed 4 nights in Aug 2020
Verified review

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
The property was not clean. It was difficult to communicate with staff for any requests. The facilities are poor and old. The hand wash was replaced with hand cream. The price for the room is outrageous for the poor facilities and room appearance
Stayed 2 nights in Mar 2020
Verified review

2/10 Terrible

Pamela

Disliked: Property conditions & facilities, room comfort

Keep away from this hotel

Poor start from the begining, found out that the hotel was under new management. Although thd staff tried to help, they also did not know what was going on. The room decor was tired and old, damp in the corner and un exciting to say the least, so much that we left and never went back. I would not recomend this hotel to anyone. Sorry!
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good size room, nice breakfast area. Staff were reasonably helpful after asking multiple times.
Stayed 1 night in Mar 2020
Verified review

4/10 Poor

Bryan

Disliked: Property conditions & facilities

Park in their Carpark at your own risk!

Vehicle had rear tailgate window smashed and a bag was stolen out of the boot overnight. No CCTV in their Carpark and if they actually had a night porter nothing was seen even with the vehicle parked close to the reception area. Disappointing experience to say the least.
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service
The property was just okay and very dated and in need of a facelift
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cost and homely

From moment I arrive was treated as a valuable customer. Would not bypass this hotel when in area. Nothing is to much trouble. Will be back soon.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cozy hotel - we are regular visitors. The staff are very friendly and remember who you are.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, nice staff
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Jeanie

Liked: Cleanliness, property conditions & facilities, room comfort

Check-in issues

Hotel is fine but check-in was appalling, there was already one person waiting. When the one member of staff on duty arrived there were problems so my wait was very long. He then couldn't find my booking, blaming Hotels.Com, he kept saying it over and over despite me saying I must have used Hotels.com well over 300 times with absolutely no problems.... very odd, he gave me the room but made a real point of saying he was doing me a favour and the hotel would have to chase Hotels.Com for the payment....
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small and homely

Staff polite and accommodating. Was woken up by noisy lad next door at 1.30, rang reception and it was dealt with at once. Cooked breakfast could have been warmer but I was one of the last to come down, so to be expected. Staying her again in 2 weeks. A nice safe place for a woman on her own.
Stayed 1 night in Jan 2020
Verified review

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities

Kingston never stay there

This Hotel is like a poor old woman keeping up appearances staff friendly everywhere dusty drapes windows uncleaned at breakfast management has told staff to make themselves scarce I even had my breakfast table cleared before i had begun to eat. The owners are obviously focused on income only and they themselves instruct their staff and management to give zero help.to their guests as they themselves have total disrespect for those that stay. The building is great the owners are greedy money focused idiots.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Verified traveller

Liked: Staff & service
het hotel ligt op een goede locatie bij Richmond park en station Norbiton. de inrichting is ouderwets en gezellig. het onderhoud kan beter. het kan schoner en de luchtverwarming maakt lawaai. de prijs/kwaliteit is goed en het personeel is aardig.
Stayed 3 nights in Dec 2019
Verified review

4/10 Poor

Shlomo

Disliked: Staff & service, room comfort

Nothing about this place is 4 star!

Two words - fawlty towers! We book two rooms and confirmed in advance that they would be interconnecting but arrived to find they were not. No apology. We requested a cot and were given one folded and had to put it up ourselves. Were not given a sheet for it. Rooms were cold with no proper heating system. Eventually the gave us a free drink. Place is very old and the pictures on the website make it look like a different place!
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

billy

Liked: Staff & service, room comfort

Mr Black

Keep up the good work and don’t drop your standards....congrats
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort

Pleasant stay

A very quick stop over when visiting family. Didn’t eat there is spend much time there, but pleasant enough.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for visiting town centre, hospital & Richmond Park is excellent. Star of the show though is the staff. They were so friendly & helpful. Rooms are comfortable with 2 easy chairs, tea making facilities. My room needed light bulb replacing and there was only a lamp on one side of bed.
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
When we arrived we were told that there was a Xmas party later that evening but because we were at the back we wouldn’t hear any noise unfortunately we did & when we finally got to sleep we were woken at 1am by people fighting outside our room
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for my needs, staff very pleasant. Excellent choice of beverages in the bar, was lovely to see an open fire on arrival.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent in all, clean, comfortable and helpful staff
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID all bedrooms beginning with the number 1

It appears that rooms in the basement do not have heating (not broken, they just don"t have it)!!!! Really love being freezing cold in the middle of winter in a so called 4 star hotel (which it most definitely isn't - 2 star scraping 3 star perhaps). They did put a very small fan heater in the room but you can't leave it on when you go out (don"t want to risk a fire )or when you go to bec (too noisy to sleep). Nothing on their website saying no heating and not even informed on check in. Dreadful service - asked for blankets and / or an additional duvet too but never given any. Note - the duvet on the bex was a very thin foam one which didn't keep you warm at all. I asked to soeak to the duty manager an hour after check in before going out but was told they were busy in a function. I was told they would be available from 8am the following morning. I asked to see them at check out ((10.15am) and was told he wasn't up yet. I said thar i want to see him as i don't believe the room and lack of sleep warrants the price I paid. Reception called him, was told he would be down shortly. After waiting 20 mins, he still hadn"t appeared. I gave up in the end as had somewhere to be. Will never return there or recommend to anyone
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly enviroment and staff. Made me and my family feel very welcome.
Stayed 7 nights in Nov 2019