4/10 Poor
Andrew
30 May 2025
This review was ultimately decided by a number of things: room upgrade was advertised as vip perk but not offered (and rooms were available), also a free bottle of wine. Tip - just don’t bother advertising these if you have no intent to honour. Rooms were pleasant but very small - main issue was they were uncomfortably warm at night. Room a/c not operable from room and had to call reception. Couldn’t do that from phone in room as it didn’t work and its language was set to German. All a pain at 1am. Sink was blocked but they did quickly remedy. All of the prices in bar and coffee shop weren’t the actual prices - they add their own tip on (is this a London thing?). Happy to pay but then they asked me to pay £16 tip for hotel staff at departure!! After I just paid £800 for 2 rooms for 2 nights- very cheeky. Coffee shop is lovely - bar is also nice if a bit poncy. Not a proper bar in the truest sense of the word - but lots of experimental cocktails if that’s your thing. All of the staff that we encountered were lovely. Location was good , very near to Earls Court tube station.
Andrew
Stayed 2 nights in May 2025