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Park Grand Mayfair

3.5 star property

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Photo gallery for Park Grand Mayfair

Relax in a spacious area with comfortable seating and a stunning view.
Stunning corridor with a geometric pattern, leading to a doorway and a vaulted ceiling with a skylight.
Stunning staircase with ornate metal balusters and elegant wallpaper leads to an upper level.
Bathroom features a large sink, glass-enclosed shower, and separate toilet.
Relax in comfort with a large bed, desk, and TV in this inviting space.

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Air conditioning
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
31 Great Cumberland Place, London, England, W1H 7TA
  • Marble Arch
    ‪3 min walk‬
  • Hyde Park
    ‪4 min walk‬
  • Oxford Street
    ‪12 min walk‬
  • London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Club Double Room

1 bedroom, minibar, in-room safe, desk

Club Double Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

1 bedroom, minibar, in-room safe, desk

Deluxe Single Room

7.2 out of 10
Good
(5 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Triple Room

1 bedroom, minibar, in-room safe, desk

Deluxe Triple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Welcome to our lobby, featuring a digital reception desk and comfortable seating area, with a staircase leading to an upper level.

The Marble Arch Hotel, by Thistle

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.1 out of 5, Very good, (1570)
The price is €404
for 1 room
includes taxes & fees
30 Jul - 31 Jul
The Marble Arch Hotel, by Thistle

About this property

Park Grand Mayfair

Hotel with a restaurant, a short walk to Marble Arch
A restaurant, concierge services and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include laundry facilities, free newspapers and a front desk safe.
Park Grand Mayfair offers 42 accommodations with iPod docking stations and minibars. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and hairdryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Park Grand Mayfair. During your stay, you're just a quick walk from Marble Arch. You'll find features such as free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Just a 3-minute walk from Marble Arch and 5 minutes on foot from Hyde Park
There's a restaurant on site. Public spaces have free WiFi. Park Grand Mayfair also features concierge services, complimentary newspapers in the lobby, and laundry facilities.

This 3.5-star London hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7:30 AM to 10:30 AM.
Park Grand Mayfair has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Hindi, Portuguese, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily English breakfast available 7:30 AM to 10:30 AM for a fee: GBP 19.95 per person
  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 19.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Marble Arch Montcalm
Marble Arch Montcalm Hotel
Marble Arch Montcalm London
Montcalm Marble Arch
The Marble Arch By Montcalm Hotel London
Marble Arch London Hotel London
Marble Arch London Hotel
Marble Arch London London
Marble Arch Hotel
Marble Arch London
Marble Arch
The Marble Arch London England
The Marble Arch by Montcalm

Park Grand Mayfair Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 202 out of 587 reviews
Rating 8 - Good. 150 out of 587 reviews
Rating 6 - Okay. 93 out of 587 reviews
Rating 4 - Poor. 68 out of 587 reviews
Rating 2 - Terrible. 74 out of 587 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mahb

Stayed 1 night in Apr 2025

10/10 Excellent

Mohammed Mahbubur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Martin, North Curry

Stayed 1 night in Apr 2025

8/10 Good

Wai Ping Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services particularly with unlimited bottles of water provided. Everything was good except malfunction of USB port and mattress is too soft.
Stayed 2 nights in Apr 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend

Fantastic hotel in a great location. Would happily book again Good weekend base
Stayed 2 nights in Apr 2025

4/10 Poor

Jon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Fundamental issues with the hotel

Stayed one night. Can’t fault the staff. All were friendly, welcoming, and attentive. The problem is with the hotel itself. My room stank of cigarettes and when I spoke to the reception they said they knew about it and a previous guest had been smoking in a neighbouring room, and that unfortunately there were no alternative rooms available. So I put up with it. However, i noticed the smell intensified over the duration of my stay and was worse in the bathroom, especially in the morning. I suspect the smoke is being brought in from a smoking area outside via ventilation. I was given a ground floor room and immediately outside the window is a narrow alley with residential houses on it. Sound insulation is incredibly poor so i could hear residents coming and going and their conversations very clearly and at all hours. I could also hear guests in the next room riffling through their bags, and every word of their conversation. And more. The walls are wafer thin. I didn’t sleep well as a result. The positives are that the bed and pillows were very comfortable and the shower was fantastic. And again, staff were great. Its just the building itself has significant flaws preventing it from being a great place to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Tasleem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Raul, Bradenton

Liked: Amenities
In general, great property and location. The staff very professional, accommodating and helpful. My room could use a bit of an update but overall I was very happy with my stay. I will book here again on my next visit.
Stayed 4 nights in Mar 2025

10/10 Excellent

RUBINDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service good price.
Stayed 1 night in Feb 2025

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was spot on and front desk staff very pleasant.
Stayed 1 night in Feb 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Staff and Hotel

A lovely warm welcome from January, a free upgrade and breakfast was given on arraval. Very clean tidy spacious room with all necessities available. Quiet, warm, comfortable night sleep. Lovely breakfast and eat checkout.
Stayed 1 night in Feb 2025

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Amazing staff, great location, and good place to stay. Definitely will stay in every time.
Stayed 9 nights in Jan 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London trip 2025 #1

Great location
Stayed 4 nights in Jan 2025

10/10 Excellent

Sarah

Stayed 1 night in Dec 2024

6/10 Okay

James

Stayed 1 night in Dec 2024

10/10 Excellent

Maryam

Stayed 1 night in Dec 2024

8/10 Good

Amir

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2024

2/10 Terrible

Lara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here! Terrible

Always stay in Montcalm hotels in London and this is by far the worst we have ever visited. Calling our room a box room would be optimistic, more like a prison cell in a basement. Everything is branded as ‘The Montcalm Marble Arch’ which is actually a lie as this is the much better sister hotel across the road that we have previously stayed in. The room is the width of the tiny, uncomfortable double bed that has less than a foot either side to get out of and the room smelt awful of damp. I immediately raised my concerns with reception upon check in and requested another room, however was told there was nothing they could do. No fridge or robes in room as advertised, and full breakfast was cold and napkins on table dirty. I don’t understand how this place can be affiliated with the Montcalm name that we have trusted for years. No more than a dated, 2* hotel and the photos advertised when booking are clearly of the other hotels within the brand. Highly highly disappointed, please spend your money elsewhere and don’t let this place spoil your London trip like it did ours.
Stayed 1 night in Dec 2024

10/10 Excellent

Mladen

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom is relatively too small
Stayed 2 nights in Nov 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and experience

Had an amazing time here. The staff are excellent and the manager was extremely helpful to us - will definitely be coming back. Also breakfast was great
Stayed 1 night in Nov 2024

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. A bit on the pricy side, but that's probably just London prices. Great location five minutes from Hyde Park and Marble Arch Tube Station. The staff were all lovely too.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024