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Ruby Lucy Hotel London by IHG

4.0 star property

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Photo gallery for Ruby Lucy Hotel London by IHG

Restaurant
Exterior
Room, Balcony (Wow) | Premium bedding, in-room safe, individually decorated
Point of interest
Room (Lovely) | Premium bedding, in-room safe, individually decorated

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
100 Lower Marsh, London, England, SE1 7AB
  • Place, Westminster Bridge
    ‪10 min walk‬
  • Place, London Eye
    ‪10 min walk‬
  • Place, Big Ben
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪80 min drive‬

Room options

View all photos for Room (Cosy)

Room (Cosy) | Premium bedding, in-room safe, individually decorated

Room (Cosy)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Lovely)

Room (Lovely) | Premium bedding, in-room safe, individually decorated

Room (Lovely)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Nest)

Room (Nest) | Premium bedding, in-room safe, individually decorated

Room (Nest)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Rubys Choice)

Room (Rubys Choice) | Premium bedding, in-room safe, individually decorated

Room (Rubys Choice)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Rubys Choice Upgraded)

Premium bedding, in-room safe, individually decorated

Room (Rubys Choice Upgraded)

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, Mobility Accessible (Wow)

Room, Mobility Accessible (Wow) | Premium bedding, in-room safe, individually decorated

Room, Mobility Accessible (Wow)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, Balcony (Wow)

Room, Balcony (Wow) | Premium bedding, in-room safe, individually decorated

Room, Balcony (Wow)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Wow)

Room (Wow) | Premium bedding, in-room safe, individually decorated

Room (Wow)

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Ruby Lucy Hotel London by IHG

This smoke-free hotel features a bar/lounge, a snack bar/deli and coffee/tea in a common area. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-in and express check-out are on-site.
Ruby Lucy Hotel London by IHG offers 75 air-conditioned accommodations with a safe and designer toiletries. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Our customers tell us they can't get enough of Ruby Lucy Hotel London by IHG's great location. During your stay, you're just a quick walk from London Eye. Free WiFi in public areas, a bar and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a lift
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from The Vaults and 9 minutes on foot from London Eye
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in common area are also featured at Ruby Lucy Hotel London by IHG.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 20 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 20 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM

Contactless check-in and check-out are available

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20 per person
  • Off site parking fee: GBP 20 per day (0.2 mi away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ruby Lucy

Ruby Lucy Hotel London Hotel

Ruby Lucy Hotel London London

Ruby Lucy Hotel London Hotel London

Ruby Lucy Hotel London by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 741 out of 1002 reviews
Rating 8 - Good. 197 out of 1002 reviews
Rating 6 - Okay. 36 out of 1002 reviews
Rating 4 - Poor. 15 out of 1002 reviews
Rating 2 - Terrible. 13 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Robert

Stayed 1 night in Feb 2026

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities
Great hotel within minutes of Waterloo
Stayed 1 night in Feb 2026

10/10 Excellent

Peniel

Stayed 1 night in Feb 2026

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities
What a find. Right next to Waterloo Station. 5 mins walk, easy to find. Staff were lovely helpful, kind and hard working. Our room was really big 115.
Stayed 1 night in Feb 2026

8/10 Good

LYNDA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very eclectic. Staff friendly and helpful.
Our room
In the bar
Our bathroom facilities
View from our room
Stayed 2 nights in Feb 2026

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were all lovely. Breakfast was amazing. Room was lovely and very clean. Really enjoyed our stay, thank you!
Stayed 1 night in Feb 2026

8/10 Good

Pippa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room and great staff, great location
Stayed 1 night in Feb 2026

4/10 Poor

Christopher

Disliked: Amenities, property conditions & facilities
Understaffed. Hate using iPad to check yourself in. Put in disabled room with tiny low sink and no bed side table or lamp. No tea making facility in room (who wants to get dressed to make tea in a communal corridor then go back to bed?). Breakfast really poor. No plates, no yoghurt, no waiters, zero service. £25 for bread, jam and pastry? Employ some more people and actually provide a service. Won’t be going here again.
Stayed 1 night in Feb 2026

8/10 Good

Gerald

Stayed 1 night in Feb 2026

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, lovely clean room , great location. Just what was needed for our date night get away
Stayed 1 night in Jan 2026

10/10 Excellent

Declan

Business traveller
Liked: Cleanliness, staff & service, amenities
Welcoming staff, cosy and comfy room
Stayed 1 night in Feb 2026

8/10 Good

Phillippa

Liked: Cleanliness, amenities, property conditions & facilities
The staff were extremely lovely and helpful upon arrival, the room was spotless and beautifully kept. A very comfortable and cosy stay all-round.
Stayed 1 night in Jan 2026

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, staff & service
Rooms were lovely…downside was the breakfast and hotel not excepting cash at all.
Stayed 1 night in Dec 2025

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was stunning. Perfect service everything we needed
Stayed 1 night in Oct 2025

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities
Decent room near Waterloo, Good choice of bars and restaurants in the area
Stayed 1 night in Jan 2026

10/10 Excellent

Laith

Liked: Cleanliness, staff & service, amenities
Nice staff, comfy bed, great location on a nice street with lots of great cafes and food options
Stayed 2 nights in Jan 2026

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities
This is a hidden gem on the south bank. Loved the vibe of the hotel and the staff is awesome. The soap and shampoo smell incredible and the bed is large and comfy.
Stayed 6 nights in Jan 2026

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Modern fittings - Hotel is pleasantly quirky - Tea Coffee station with boiling water 24/7 - Lovely healthy breakfast and the staff were amazing
Stayed 1 night in Jan 2026

8/10 Good

Dereck

Business traveller
Liked: Cleanliness, staff & service
Pleasant welcome, however do not identify status, upgrade or gift.
Stayed 1 night in Jan 2026

10/10 Excellent

aidan

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and comfortable
Stayed 1 night in Jan 2026

10/10 Excellent

JIN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was surprised how great this hotel is for an overnight stay. The location unbearable , 5 minutes easy walk to Waterloo station. Many restaurants and grocery stores right on the street. The staff were super polite, professional, friendly and helpful; the room is very clean with comfortable bed and pillows. The shower with good water pressures . The only suggestion is to install smart tv. Will definitely be back.
Stayed 1 night in Jan 2026

8/10 Good

Karen

Liked: Cleanliness, staff & service
Great location, lovely staff. Hotel itself is a bit quirky and won’t to be everyone’s taste, rooms are a bit unconventional bathroom wise, and tea & coffee making facilities are outside in a communal area - but the bed was lovely & comfy. The bar is cosy for drinks, and doubles as the breakfast area - this is only continental, albeit a very nice one. We personally won’t stay here again.
Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Staff was excellent!
Stayed 1 night in Jan 2026

10/10 Excellent

Joss

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean, spacious room with nice decor and furniture. Comfortable space. Very attentive and kind staff. Highly recommend.
Stayed 1 night in Jan 2026

10/10 Excellent

Antony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent stay , great location and staff were an amazing ! Great coffee too 👌
Stayed 1 night in Dec 2025