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Shandon Hotel

3.0 star property

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Photo gallery for Shandon Hotel

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets
Standard Triple Room | Bathroom | Free toiletries, hair dryer, towels, soap
Standard Triple Room | Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Staircase

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
36-38 Church Road, Richmond, England, TW9 1UA
  • Place, Orange Tree Theatre
    ‪5 min walk‬
  • Place, Richmond Green
    ‪7 min walk‬
  • Place, Thames River
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪39 min drive‬

Room options

View all photos for Basic Single Room, Shared Bathroom

Basic Single Room, Shared Bathroom | Desk, iron/ironing board, free WiFi, bed sheets

Basic Single Room, Shared Bathroom

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Economy Double Room

Economy Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Economy Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room

Standard Triple Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Triple Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • Sleeps 3

Compact Double

  • Sleeps 2

View all photos for Single Room With Shared Bathroom

Desk, iron/ironing board, free WiFi, bed sheets

Single Room With Shared Bathroom

  • Sleeps 1

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2

View all photos for Superior Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • Sleeps 2

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About this property

Shandon Hotel

A 24-hour front desk, free self-parking and free Wi-Fi in public areas are available at this smoke-free hotel.
Shandon Hotel offers 23 accommodations with free toiletries and portable fans. Flat-screen televisions come with digital channels. This Richmond hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the helpful staff at Shandon Hotel. During your stay, you'll be within walking distance of Thames River. Features include free WiFi in public areas and free self-parking.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • 13 minutes by foot from Thames River and a 5-minute drive from Twickenham Stadium
WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

This Victorian Richmond hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • 4 floors
  • Built in 1840
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.
Property Registration Number 722217567
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Shandon Hotel Hotel
Shandon House Hotel
Shandon Hotel Richmond
Shandon Hotel Hotel Richmond

Shandon Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 38 out of 171 reviews
Rating 8 - Good. 45 out of 171 reviews
Rating 6 - Okay. 36 out of 171 reviews
Rating 4 - Poor. 25 out of 171 reviews
Rating 2 - Terrible. 27 out of 171 reviews

6.4/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

Reviews

4/10 Poor

Ali

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
We had stayed at the same hotel approximately 6 months ago. There were issues then which were conveyed to the management. The horrible noise that follows a toilet flush is still there.Most importantly the windows would not shut as the handle was broken and we had to put up with traffic noise no sleep. We were promised 50% credit on the room price which still has not been delivered. Furthermore, the heat in the room was not working and the taps were not rigidly fixed. We were moved to another room the second night which was reasonably better
Stayed 2 nights in Oct 2025

4/10 Poor

Lee

Business traveller
Disliked: Cleanliness, property conditions & facilities
Room was neglected, bathroom cupboard wouldn’t open, trim missing and mould around the shower… Also the room had a porch which was very strange and changed the feel of the room.
Cupboard wouldn’t open properly and snapped wood inside
Trim missing off the basin and mould and discolouration
Random porch
Stayed 1 night in Oct 2025

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Cleanliness, amenities
The three person room was awful. It smelt damp and musty. Not pleasant at all. The curtains were shredded. The windows don’t have all handles on, so don’t close properly - awful as there’s a lot of traffic outside and busy flight paths overhead from 5am, so not good if you enjoy a lie in. Then there are the small touches. The toilet seat is cracked (no pun intended), the lamp shades are detached from the lamps. It was just grubby and lacks any care. The staff were very good and helped me move to another room, sadly away from my children as they didn’t have any other three person rooms. Not good for a family break. The pluses were the staff and the parking is free - but be wary of being blocked in. Overall a really poor experience and not recommended in the slightest.
Stayed 3 nights in Oct 2025

2/10 Terrible

Aaron

Disliked: Staff & service, property conditions & facilities, room comfort
Was allocated their cheapest room but booked their most expensive. Fully booked so had no choice to stay in tiny room. Bed was tiny for two and ridiculously hard. Bathroom was very unclean and showed a distinct lack of care. Requested compensation but only received difference in price between room types.
Stayed 1 night in Sep 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Good stay. All very polite. Bus stops not far away.
Stayed 2 nights in Oct 2025

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a pleasant stay. Room wasn't clean, broken windows that barely opened and really uncomfortable bed. Bathroom was also dirty, definitely hadn't been cleaned. Cob webs everywhere. Only good part was the location.
Stayed 1 night in Oct 2025

8/10 Good

PETER

Stayed 2 nights in Oct 2025

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very cheap and superb location
Stayed 1 night in Aug 2025

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. I am an experienced traveler who very seldom leaves reviews. This place is so bad that I left a day early. It was run down, dirty, and the mattress was very used and out of date. I hope you do not make the same mistake I made.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mike

Stayed 1 night in Sep 2025

2/10 Terrible

Karen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dreadful dilapidated property

Dreadful run down and dirty everything broken or torn. The worst place I have ever stayed. Curtains ripped, shower not working. Toilet broke. No handles on windows so open all night. Paint n plaster falling off. Smell of garbage and this was in a room I paid £40 to upgrade to because the first was worse.
Stayed 1 night in Sep 2025

4/10 Poor

Sinead

Disliked: Cleanliness, property conditions & facilities, room comfort
On arrival to Shandon House it was a house. The name on Hotels.com is misleading as this is not a hotel it is an old house that is being promoted as a hotel - this is not a hotel (this is misleading). On arrival I checked in at the desk (?) and was asked for my ID this was photocopied and I was asked for a payment card also - the accommodation was already fullly paid prior to arrival. The room location was a puzzle as the stairs beside the desk was split level and directions were unclear. The smell of damp was too much to ignore. On entering the room the damp smell heightened. The room had two windows which could not be closed without possibly causing damage so sleep was not completely possible. The curtains were barely attached to the rails. The curtain backing was shreddded (torn in a few places). The carpets badly stained. Although somebody had tried to clean it. The bathroom - shower tiles were badly broken and cracked; the shower shield leaked to the floor - down the side of the painted bath and through the expired shower shield which was badly sealed with silicone peeling from the edges - water seeped through the edges to create the terrible damp smells. The beds had clean sheets at least however, the base of the beds that were visible were disturbingly dirty, worn and old. I would not rate or recommend the experience to any one. I would not recommend a stay here. The picture illustrated was not the experience of my visit. hotels.com should visit this site!!
Stayed 1 night in Sep 2025

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away from this hotel

The room was sold and advertised as a double room with a double bed, yet it was a 3/4 bed at the most. The room was set up for a single person. The bathroom could only just fit 1 person in it at a time. There was only 1 cup and 1 glass. This was the smallest room possible and I was charged twice as much as I could have booked it for the day before.
Stayed 2 nights in Sep 2025

4/10 Poor

Stanley

Liked: Staff & service
Disliked: Property conditions & facilities
Torn curtains, broken lampshade, window catches broken, tv remote didn't work.
Stayed 1 night in Sep 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, room comfort
Helpful friendly staff (schlepped our suitcases to the room). Parking on site, but tiny and with three cars in the lot, it took some precision maneuvering to get out. The room was clean and comfortable, but the en suite bathroom could use a bit of remodeling (gaps around the tub and water stains running down the wall... prob change out the mildew-stained shower curtain too). The train station is a 5-minute walk, Richmond Green is a bit further but convenient with pubs and shops, and just a bit further the Thames and a pleasant promenade.
Stayed 2 nights in Sep 2025

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could do with some TLC

Clean fresh rooms though the common areas were a bit tired. Clasps on all windows broken so could only close some windows, which wasn't a problem in the current weather. Two receptionists, one polite & helpful, the other not. Good value for the area.
Stayed 2 nights in Sep 2025

10/10 Excellent

Eden

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Ben

Stayed 1 night in Sep 2025

6/10 Okay

Verified traveller

Alright

Cheap hotel in london. I’d probably call the bed a large single bed than a double. Shower had seen better days. Get what you paid for.
Stayed 1 night in Sep 2025

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would strongly advise against staying here.

During my stay at this establishment, I encountered several concerning issues. The accommodations exhibited significant cleanliness problems, including the presence of insects in the bathroom. Additionally, the property presents a serious safety risk. The windows on the top floor lacked proper hinges, which is a major concern. Due to these dangerous and uninhabitable conditions, I would strongly advise against staying here.
No WINDOW HINGE. The window doesn’t close!!!
No WINDOW HINGE. The window doesn’t close!!!
Nice……
Stayed 2 nights in Aug 2025

8/10 Good

Matthew

Travelled with group
Liked: Staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Kristina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay

No AC & windows only opened a crack. Small desk fan to move air, toilet wouldn’t flush, door to bathroom was broken, room door didn’t lock, dirty & dusty. We didn’t even stay. Checked in & out 1.5 hours later bc didn’t feel safe.
Door would stay closed
Only air movement & extremely stale smell
Stayed 1 night in Aug 2025

2/10 Terrible

jacalyn

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looks nothing like the photographs. There is no cot available. Hairs on the bed. Condom by the curtains. Ripped curtains. Windows that don’t shut. Noisy. Road noise. Shower does not work properly. Dirty walls. The only good thing was free parking.
Stayed 1 night in Aug 2025

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had one night at this Hotel. The photos make the room look much better than they really are. We were staying on the third or fourth floor - no assistance with getting our cases up the stairs. Bed was on an angle, so I spent the night clinging to the middle, hoping that I wouldn't fall out of bed and break an arm! Car was parked in the car-park. Someone had scratched our car, the gentleman on Reception could not have been less helpful in searching security footage if he tried. Would not really recommend, and would definitely not stay here again
Stayed 1 night in Jul 2025

6/10 Okay

Simon

Travelled with group
The hotel certainly doesn't deserve some of the negative reviews seen recently. It's simply a no-frills hotel and serves its purpose as a place to stay for the night. No security issues. The windows do shut properly - one just needs a minimum amount of intelligence to work out how. The carpets are clean as is the bathroom. Quite a good shower and comfortable toilet although a tiny basin. Useful car park behind the hotel. Reception staff were friendly. The only real issue that we had was that we wanted an early check-in (only 1 hour earlier) and the receptionist offered it for £10 extra which we found unaccomodating and slightly exploitative. Obviously they can't do this for everyone but a kind favour for some paying guests wouldnt go amiss.
Stayed 1 night in Jul 2025