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The Excelsior Hotel

2.0 star property

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Photo gallery for The Excelsior Hotel

Property entrance
View from property
Interior entrance
In-room safe, desk, iron/ironing board, free WiFi
Interior

Reviews

5.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

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41-42 Argyle Square, London, England, WC1H 8AL
  • Place, University College London
    ‪7 min walk‬
  • Place, Russell Square
    ‪9 min walk‬
  • Place, The British Museum
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪74 min drive‬

Room options

View all photos for Single Room, Ensuite

In-room safe, desk, iron/ironing board, free WiFi

Single Room, Ensuite

  • 8 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Double Room, Ensuite

In-room safe, desk, iron/ironing board, free WiFi

Economy Double Room, Ensuite

  • 8 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed, Ensuite

Standard Double Room, 1 Double Bed, Ensuite | In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, 1 Double Bed, Ensuite

  • 6 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Quadruple Room, Ensuite

In-room safe, desk, iron/ironing board, free WiFi

Quadruple Room, Ensuite

  • 15 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room (5 people)

In-room safe, desk, iron/ironing board, free WiFi

Family Room (5 people)

  • 15 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed
  • Free Wi-Fi

Two Bedroom Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed
  • Free Wi-Fi

Queen Room with Two Queen Beds- Ground Floor

  • 15 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

The Excelsior Hotel

This smoke-free hotel features concierge services, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Other amenities include a porter/bellboy.
The Excelsior Hotel offers 28 accommodations with a safe and coffee/tea makers. This London hotel provides complimentary wireless Internet access. Bathrooms include a shower and hairdryers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
During your stay at The Excelsior Hotel, you'll be within walking distance of Camden Markets. Features include free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and a porter
  • Just a 5-minute drive from Camden Markets and 6 minutes from Madame Tussauds Wax Museum
As a guest of The Excelsior Hotel, you'll find tour/ticket assistance, concierge services, and a porter. Public spaces have free WiFi.

This London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The check-in location differs from the property location; go to: [The Melville Hotel 39 Argyle Square]

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 8 January 2025 to 31 December 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The check-in location differs from the property location. To check in, guests will need to go to The Melville Hotel 39 Argyle Square
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Excelsior Hotel London

Excelsior London

The Excelsior Hotel Hotel

The Excelsior Hotel London

The Excelsior Hotel Hotel London

The Excelsior Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 21 out of 320 reviews
Rating 8 - Good. 91 out of 320 reviews
Rating 6 - Okay. 85 out of 320 reviews
Rating 4 - Poor. 68 out of 320 reviews
Rating 2 - Terrible. 55 out of 320 reviews

6.4/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Ronny

Liked: Staff & service

Billig og praktisk

Ikke den beste standarden eller renhold, men fungerte fint til vårt formål. Billig og praktisk beliggenhet.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Paul

Liked: Staff & service, room comfort
Disliked: Cleanliness

Decent for the price...

Nice room but tired and there was dried blood on the bathroom floor but for the price can't really be too picky
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Great location very close to Kings Cross station. Check in was via the hospital next door and was easy enough. Overall hotel is tired and grubby - there were piles of dirty linen on each floor by the stairs when we arrived at 9pm.
Stayed 1 night in Jan 2020
Verified

4/10 Poor

Verified traveller

Disliked: Room comfort
Pas de chauffage, salle de bain fonctionne pas bien, tout service payant
Stayed 4 nights in Dec 2019
Verified

2/10 Terrible

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nightmare

It was a nightmare, there are bedbugs in the bedroom, kitchen doesn’t work, WiFi was impossible to connect, there was a leak in the bathroom, the staff solved using a can beneath, the third floor without elevator if you Bring luggage is an important issue. the hotel is very old the floor is really noisy and is lifting up
Stayed 4 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Good proximity to Kings Cross station and the underground.
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Giovana

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

très bien localisé

Bien localisé, près de king's cross et saint Pancras. Metro, bus pour l'aéroport et pour Harry Potter studio juste à côté. Parfait pour visiter Londres. La chambre pour 4 avec deux grands lits était confortable mais la salle de bain vraiment minuscule et pas bien propre au niveau de la douche et rideau de douche. Notre chambre était juste à côté de la porte d'entrée alors beaucoup de bruit quand les gens claquent la porte pour la fermer. J'ai bien apprécié mon séjour quand même.
Stayed 4 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Einfach, aber alles, was es braucht

Kleines Zimmer, gutes Bett, sehr ruhig trotz der Nähe zu den grossen Bahnhöfen, gutes Wifi. Kein grosser Komfort, aber alles, was es für eine Übernachtung braucht. Sehr gute Lage für Reisen von/nach den Bahnhöfen Kings Cross, St. Pancras oder Euston. Schade, dass kein Frühstück angeboten wird.
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Stephen

Liked: Property conditions & facilities
Disliked: Room comfort

Tiny, very tiny

I stayed there for one night because I had an early-morning train from King's Cross. This place has the smallest rooms I've seen. They've squeezed in every millimetre of accommodation space: the shower is over the toilet, the bed occupies so much of the room there's barely space for a backpack (certainly not for a suitcase), the halls are narrower than a normal person's shoulders. The reception desk is three buildings away. It's clean and the receptionist is professional, but the building is ridiculously cramped.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bien situe. Personel devoue et sympatique. Atyentig a nos demandes. C'etait notre 2e sejour a cet hotel.
Stayed 11 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was what was expected for the star rating and price. Basic but most importantly clean and comfortable. My friends and I would stay there again.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Yat Ho

Disliked: Property conditions & facilities

fair

Pros: Close to Kings cross; plenty of restaurants nearby Cons: Got a bar nearby, noisy at midnight, specially weekend; some facilities are old, even broken; narrow stairs, not convenient for luggages; wifi is out of service sometimes; small apartment, not comfortable with 4 persons
Stayed 5 nights in Jul 2019
Verified

8/10 Good

Tracey

Liked: Cleanliness, staff & service, room comfort

Clean and comfy.

Basic room but clean and comfortable. Served the purpose for a family of 5. Good location near kings cross station for ease of travel home.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty good

We actually dealt with the Hotel Melville. There are many small hotels all in a row next to each other, all near the King's Cross train station, and some of them seem related to each other, perhaps under the same administration or ownership. As we were four persons with a lot of baggage, we were actually assigned a place around the corner called Flat No. 1. The staff were very considerate in putting us there, because we needed the room. The flat was in the basement but had its own entrance by a stairway down from the street and was huge. We had two bedrooms with two double beds. The bedding was fresh and clean and the beds comfortable. The flat appeared to be freshly cleaned as well as possible. There was also a kitchen with a long computer workstation with lots of plug-ins, and there were lots of various kinds of outlets in the bedrooms. The only complaints were that there seemed to be a small amount of mold around the light fixture in the bathroom, which was otherwise well cleaned, and the kitchen faucet dripped. On the whole, however, it was a nice place for tired travelers.
Stayed 1 night in Jul 2019
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelsior - Business Trip

I was a little bit nervous of the location - dodgy looking park over the road. KX & St Pan just 200 yds away - loads of eateries & new bars. Overall a pleasant enough experience at a reasonable price.
Stayed 1 night in Jul 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
The property is located within walking distance from the St Pancreas International. Which was very nice and convenient. However, the hotel had no air conditioning and we were located on top floor which was 6 flights on narrow steps especially when packing luggage. No breakfast was included and WiFi strength was very poor. The bathroom was only big enough for one to turn around in. The bathroom ceiling appeared to have been duct taped in a spot above toilet? When we went to check out and we turned in key (yes they still had a key) the gentleman just looked at us. Not to mention the TV would not program in the room. The hotel was definitely overpriced for the room you would have expected
Stayed 1 night in Jul 2019
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Ett helt okej hotell, nära Kings Cross och St Pancras. Hotellet är utan reception så därför sker in- och utcheckning på ett annat hotell 20 meter bort. Trevlig hjälpsam personal.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

SANDRINE

Liked: Cleanliness, property conditions & facilities, room comfort

Good and convenient for families.

Reasonably priced and clean accommodation. Nice to have little fridge and kettle.
Stayed 1 night in Jun 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bitte lest die Kommentare ! Das Hotel hat mich sehr enttäuscht. Ich werde es nie wieder buchen. Bitte lest die Kommentare ! Alle Kommentare von "einem verifizierten Reisenden" sind positiv, (!) aber (!) alle Kommentare mit Namen zeichen euch die Wirklichkeit. Es geht in den Kommentaren von "sehr schmutzig" bis "Bettwanzen". Ich kann mir nicht vorstellen, dass dieses Hotel sein Geld Wert ist. Ich werde dieses Hotel nie wieder buchen (!) Nie wieder (!) Und kein Frühstück (!)
Stayed 3 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio, cómodo y tranquilo. A un minuto del metro y tren.
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Ideal location

We had a 2 bed apartment and actually the beds were clean and fresh towels, the apartment doesn’t look great but it served the purpose and you cannot get nearer to kings cross if we tried.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities

För business trips

It has small, Cheap and clean rooms. located near Kings cross. Good för business trips.
Stayed 5 nights in May 2019
Verified

2/10 Terrible

KWANGYONG

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed that the room given was located in the basement. It was totally difference from the hotel website.
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Good location, good value
Stayed 1 night in Apr 2019
Verified

6/10 Okay

Aude

Liked: Cleanliness, property conditions & facilities
A deux pas de St Pancras donc tres pratique. Heureusement que la chambre a ete recemment rénovée parce que retrouver en sous-sol sans fenetre peut en faire fuire certains et la micro salle de bain est à éviter pour les personnes de plus d'1,70m ...pour dormir entre deux journées de visite c'était un peu cher mais correcte.
Stayed 3 nights in Apr 2019