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The Londoner

5.0 star property
VIP Access

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Photo gallery for The Londoner

Rooftop bar
Exterior
Rooftop bar
Rooftop terrace
Indoor pool, free pool cabanas

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
38 Leicester Square, London, England, WC2H 7LL
  • Place, Leicester Square
    ‪1 min walk‬
  • Place, Trafalgar Square
    ‪3 min walk‬
  • Place, Piccadilly Circus
    ‪4 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪75 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for King Room

Premium bedding, minibar, in-room safe, desk

King Room

9.4 out of 10
Exceptional
(33 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

9.4 out of 10
Exceptional
(11 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King City View Room

Premium bedding, minibar, in-room safe, desk

Deluxe King City View Room

8.8 out of 10
Excellent
(18 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite

Corner Suite | Premium bedding, minibar, in-room safe, desk

Corner Suite

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Capital Suite

Capital Suite | Premium bedding, minibar, in-room safe, desk

Capital Suite

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room

Signature Room | Premium bedding, minibar, in-room safe, desk

Signature Room

  • City view
  • 119 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tower Penthouse Suite

Tower Penthouse Suite | Premium bedding, minibar, in-room safe, desk

Tower Penthouse Suite

  • City view
  • 200 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for King Room with Exclusive Access

Premium bedding, minibar, in-room safe, desk

King Room with Exclusive Access

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with Exclusive Access

Premium bedding, minibar, in-room safe, desk

Deluxe King Room with Exclusive Access

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room City View with Exclusive Access

Premium bedding, minibar, in-room safe, desk

Deluxe King Room City View with Exclusive Access

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior
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London City Centre
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
4.6 out of 5, Wonderful, 2,282 reviews
The price is €254
includes taxes & fees
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About this property

The Londoner

Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
The Londoner offers 350 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Smart televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
The Retreat has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of The Londoner's great location. During your stay, you're just a quick walk from Leicester Square. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Enjoy French cuisine while dining at Whitcomb’s
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to reflexology, body wraps or deep-tissue massages at The Retreat
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the central location and the helpful staff
  • Steps from Leicester Square and Garrick Theatre
The Londoner offers its guests a full-service spa, an indoor pool, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 9 meeting rooms. A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury The Londoner. For a fee, parking is available.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.
Whitcomb’s – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner.
8 at The Londoner – This rooftop bar specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Joshua’s Tavern – This restaurant specialises in British cuisine and only serves dinner. Open selected days.
The Stage – This bar specialises in seafood and serves breakfast and light fare. Open daily.
The Residence – On-site bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (GBP 90 per day)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 39 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • 8 at The Londoner
  • Joshua’s Tavern
  • The Residence
  • The Stage
  • Whitcomb’s

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Free pool cabanas
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot tub
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (84 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 16 floors
  • Banquet hall
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 39.00 per person
  • Valet parking fee: GBP 90 per day
  • Service fee: 3.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Londoner Hotel
The Londoner London
The Londoner Hotel London

The Londoner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 822 out of 1001 reviews
Rating 8 - Good. 108 out of 1001 reviews
Rating 6 - Okay. 37 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Lee

Stayed 2 nights in Jan 2026

10/10 Excellent

ryan

Stayed 1 night in Jan 2026

10/10 Excellent

Christopher

Stayed 1 night in Jan 2026

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second time staying at The Londoner. This time they did upgrade us (same type of room but with a view but definitely noisier due to street noise). Not sure if I actually liked the upgrade. One of the amenities we like the most is The Residence. We were so happy to find that they had a beautiful Aspinal Backgammon set this time. They didn't have any backgammon last visit. They put out nice "snacks" from morning to midnight (or later based on the day of the week). On our last night, we went to The Residence a little later than usual (9:45pm or so). Only one large table of about a dozen people were boisterously celebrating, which was fine. We found a table and set up the backgammon game as usual; but the snack cart was a little sparse. I helped myself to what was left on the cart and we ordered drinks (which is not included). I was expecting them to refill the cart and waited. My husband ended up ordering a light supper from their menu (which is not included) and I wasn't super hungry so I waited for more snacks. At about 10:45pm, the entire cart was cleared. Their website says the offerings are there till midnight. We just went back up to our room. On checkout, we mentioned what occurred the night before and she seemed puzzled and said she would make note of it and it was probably not busy. I don't think that's the point. When you say on your website that these will be offered till midnight, they should be there because any guest can access that area till midnight.
Stayed 3 nights in Jan 2026

10/10 Excellent

Blaise, Honolulu

Stayed 6 nights in Dec 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities
We had a wonderful stay at The Londoner, it’s luxurious, boujee, and has a really great vibe throughout the hotel. From the moment we arrived, the staff were incredibly friendly, welcoming, and genuinely helpful, which made the whole experience feel special. Our room was on the smaller side, but it was beautifully designed, spotless, and felt very high-end. As it was my friend’s birthday, we were lucky enough to receive an upgrade, which was such a thoughtful touch. We were also given a drinks voucher, which we used at the rooftop bar, this was a real highlight. The views had serious wow factor, the atmosphere was amazing, and the food was absolutely delicious. The spa was another standout. It felt calm, indulgent, and immaculately clean, with lovely cabanas and a really relaxing atmosphere throughout. Overall, The Londoner feels like a proper treat – stylish, indulgent, and perfect for a special occasion. We’d absolutely stay again. Thank you to the lovely staff for making it special!
Stayed 1 night in Jan 2026

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The welcome from Amy was so lovely and warm. Made me feel comfortable from the moment I checked in. Also special mention to the young lady at the desk near the bar didn’t catch her name (with nose ring) very chatty, friendly & helpful. Food in rooftop bar was delicious. Room was clean and tidy and considering we were in the centre of Leicester Square facing the busiest part, no noise at all was heard in the room! Great stay, perfect central location with lovely staff and will definitely be coming again.
Stayed 1 night in Jan 2026

10/10 Excellent

Minnie, Guaynabo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel in the Center of London. Spotless clean, attentive and well courteous staff. Concierge very helpful. The Champagne Bar was great and the Restaurant delicious. Room service was on point specially de inclusive in-room breakfast. Near to theaters, bars and restaurants. Walkable area. Totally recommended.
Stayed 5 nights in Jan 2026

10/10 Excellent

Niraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Dejay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it 3rd time staying will stay again
Stayed 2 nights in Dec 2025

10/10 Excellent

Zayb

Stayed 2 nights in Dec 2025

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing. Eager to approach and ask for help. Lobby bar had a good vibe each nite and we liked the Tavern that is connected to the hotel. (JTs) Lots of fun things to do nearby. The room was a little small but we looked out over the park so it was nice. We paid extra for a "club level" experience, but the area where all that way had to be accessed by a separate area and it wasn't worth it for us. Also the closet was so small for 2 people's luggage for 1 week.
Stayed 3 nights in Dec 2025

8/10 Good

Hollie

Stayed 1 night in Dec 2025

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, amenities
This boutique hotel has lovely staff. The room was spotless and comfortable. My breakfasts were delicious. They have a private reception area just for hotel guests where coffee, soft drinks, juice and snacks are complimentary. Great location on Leicester Square
Stayed 2 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in Dec 2025

10/10 Excellent

Ani K

Stayed 6 nights in Dec 2025

10/10 Excellent

Brendan

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel Staff were excellent
Stayed 3 nights in Nov 2025

10/10 Excellent

Darron

Stayed 1 night in Dec 2025

10/10 Excellent

Einav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
Stayed 3 nights in Dec 2025

10/10 Excellent

Kimberley

Stayed 1 night in Dec 2025

8/10 Good

Stephen

Stayed 1 night in Dec 2025

10/10 Excellent

Farooq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel & service quite spacious hotel with spa roof rop lounge bar
Stayed 2 nights in Dec 2025

6/10 Okay

David

A well appointed hotel with great service and a fantastic location. Disappointed by the general low level of lighting particularly in the bedrooms. Also lots of little design details not properly thought through. Great design but I would say it was let down by the detail. Otherwise a great stay.
Stayed 3 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. Thanks!
Stayed 1 night in Dec 2025

4/10 Poor

Asma

Liked: Cleanliness, staff & service
Honestly, this is the first time I’m leaving a review and I’m doing It to be 100% honest. My stay this past week at the Londoner was not what I expected It to be. Unfortunately when we got there our room wasn’t ready since we were doing an early check in which is fair. I was offered a room in the 6th floor which per receptionist only difference was It has an accessible toilet. We decided to take up on the offer - we didn’t get a Japanese style toilet, our room had no safety box, the club upstairs had music playing til 1 or 2 am on the weekend and we couldn’t sleep since we could hear the loud music crystal clear. In addition, the fire alarm went off and we had to evacuate at 2 am. I feel like for a hotel that’s truly so expensive they should do a bit better.
Stayed 4 nights in Dec 2025